Difference between revisions of "Reservation Statuses"
From hoteliga
| Line 36: | Line 36: | ||
|No Show | |No Show | ||
|Customer was expected to arrive at the property but did not. May have to pay cancelation fees, depending on the property's cancelation policy. | |Customer was expected to arrive at the property but did not. May have to pay cancelation fees, depending on the property's cancelation policy. | ||
| + | |Confirmed | ||
| + | |- | ||
| + | |Late Checkout | ||
| + | |Customer checked out later than defined in the checkin/checkout policy. May have to pay additional fees. | ||
| + | |Checked In | ||
| + | |- | ||
| + | |New From Channel | ||
| + | |A new reservation arrived from an OTA or the hoteliga booking engine. It must be reviewed and a (temporary) room/apartment/bed must be assigned. | ||
| + | |Confirmed | ||
| + | |- | ||
| + | |Modified From Channel | ||
| + | |An OTA reservation was modified. It must be reviewed and confirmed. | ||
|Confirmed | |Confirmed | ||
|} | |} | ||
Revision as of 06:55, 3 July 2017
The possible reservation statuses are defined below:
| Status | Meaning | Other Available Statuses |
|---|---|---|
| Tentative | Reservation is not confirmed, customer has not made deposit or is not sure. This is usually used for direct reservations. IMPORTANT: A reservation in this status is not taken into account when updating the OTAs for availability. | Confirmed, Canceled Tentative |
| Confimed | Reservation is confirmed, it's a reservation from an OTA or customer has provided deposit or credit card number. | Tentative, Checked-in, Canceled confirmed, No show |
| Checked In | Customer has arrived at the property and has been registered at the front desk/reception. | Confirmed, Checked Out, Early Departure, Late Checkout |
| Checked Out | Customer has left the property after having paid any outstanding amounts. | Checked In |
| Early Departure | Customer has left the property earlier than defined in the checkin/checkout policy. | Checked In |
| Canceled confirmed | Customer has canceled his confirmed reservation. May have to pay cancelation fees, depending on the property's cancelation policy. | Confirmed |
| Canceled tentative | Customer has canceled his tentative reservation. This is usually used for direct reservations. | Tentative |
| No Show | Customer was expected to arrive at the property but did not. May have to pay cancelation fees, depending on the property's cancelation policy. | Confirmed |
| Late Checkout | Customer checked out later than defined in the checkin/checkout policy. May have to pay additional fees. | Checked In |
| New From Channel | A new reservation arrived from an OTA or the hoteliga booking engine. It must be reviewed and a (temporary) room/apartment/bed must be assigned. | Confirmed |
| Modified From Channel | An OTA reservation was modified. It must be reviewed and confirmed. | Confirmed |
