Difference between revisions of "Reservation Statuses"
From hoteliga
| Line 7: | Line 7: | ||
|- | |- | ||
|Tentative | |Tentative | ||
| − | |Reservation is not confirmed, customer has not made deposit or is not sure. This is usually used for direct reservations. IMPORTANT: A reservation in this status is not taken into account when updating the [[OTA]]s for availability. | + | |Reservation is not confirmed, customer has not made deposit or is not sure. This is usually used for direct reservations. IMPORTANT: A reservation in this status is not taken into account when updating the '''[[OTA]]'''s for availability. |
|Confirmed, Canceled Tentative | |Confirmed, Canceled Tentative | ||
|- | |- | ||
|Confimed | |Confimed | ||
| − | |Reservation is confirmed, it's a reservation from an [[OTA]] or customer has provided deposit or credit card number. | + | |Reservation is confirmed, it's a reservation from an '''[[OTA]]''' or customer has provided deposit or credit card number. |
|Tentative, Checked-in, Canceled confirmed, No show | |Tentative, Checked-in, Canceled confirmed, No show | ||
|- | |- | ||
| Line 43: | Line 43: | ||
|- | |- | ||
|New From Channel | |New From Channel | ||
| − | |A new reservation arrived from an [[OTA]] or the hoteliga booking engine. It must be reviewed and a (temporary) room/apartment/bed must be assigned. | + | |A new reservation arrived from an '''[[OTA]]''' or the hoteliga booking engine. It must be reviewed and a (temporary) room/apartment/bed must be assigned. |
|Confirmed | |Confirmed | ||
|- | |- | ||
|Modified From Channel | |Modified From Channel | ||
| − | |An [[OTA]] reservation was modified. It must be reviewed and confirmed. | + | |An '''[[OTA]]''' reservation was modified. It must be reviewed and confirmed. |
|Confirmed | |Confirmed | ||
|- | |- | ||
|Canceled From Channel | |Canceled From Channel | ||
| − | |An [[OTA]] reservation was canceled. It must be reviewed and set to 'Canceled Confirmed'. Customer may have to pay additional fees. | + | |An '''[[OTA]]''' reservation was canceled. It must be reviewed and set to 'Canceled Confirmed'. Customer may have to pay additional fees. |
|Canceled Confirmed | |Canceled Confirmed | ||
|} | |} | ||
Latest revision as of 16:34, 3 July 2017
The possible reservation statuses are defined below:
| Status | Meaning | Other Available Statuses |
|---|---|---|
| Tentative | Reservation is not confirmed, customer has not made deposit or is not sure. This is usually used for direct reservations. IMPORTANT: A reservation in this status is not taken into account when updating the OTAs for availability. | Confirmed, Canceled Tentative |
| Confimed | Reservation is confirmed, it's a reservation from an OTA or customer has provided deposit or credit card number. | Tentative, Checked-in, Canceled confirmed, No show |
| Checked In | Customer has arrived at the property and has been registered at the front desk/reception. | Confirmed, Checked Out, Early Departure, Late Checkout |
| Checked Out | Customer has left the property after having paid any outstanding amounts. | Checked In |
| Early Departure | Customer has left the property earlier than defined in the checkin/checkout policy. | Checked In |
| Canceled confirmed | Customer has canceled his confirmed reservation. May have to pay cancelation fees, depending on the property's cancelation policy. | Confirmed |
| Canceled tentative | Customer has canceled his tentative reservation. This is usually used for direct reservations. | Tentative |
| No Show | Customer was expected to arrive at the property but did not. May have to pay cancelation fees, depending on the property's cancelation policy. | Confirmed |
| Late Checkout | Customer checked out later than defined in the checkin/checkout policy. May have to pay additional fees. | Checked In |
| New From Channel | A new reservation arrived from an OTA or the hoteliga booking engine. It must be reviewed and a (temporary) room/apartment/bed must be assigned. | Confirmed |
| Modified From Channel | An OTA reservation was modified. It must be reviewed and confirmed. | Confirmed |
| Canceled From Channel | An OTA reservation was canceled. It must be reviewed and set to 'Canceled Confirmed'. Customer may have to pay additional fees. | Canceled Confirmed |
