Difference between revisions of "Reservation Statuses"
From hoteliga
| Line 25: | Line 25: | ||
|Customer has left the property earlier than defined in the checkin/checkout policy. | |Customer has left the property earlier than defined in the checkin/checkout policy. | ||
|Checked In | |Checked In | ||
| − | |||
| − | |||
| − | |||
| − | |||
|- | |- | ||
|Canceled confirmed | |Canceled confirmed | ||
| Line 37: | Line 33: | ||
|Customer has canceled his tentative reservation. This is usually used for direct reservations. | |Customer has canceled his tentative reservation. This is usually used for direct reservations. | ||
|Tentative | |Tentative | ||
| + | |- | ||
| + | |No Show | ||
| + | |Customer was expected to arrive at the property but did not. May have to pay cancelation fees, depending on the property's cancelation policy. | ||
| + | |Confirmed | ||
|} | |} | ||
Revision as of 06:46, 3 July 2017
The possible reservation statuses are defined below:
| Status | Meaning | Other Available Statuses |
|---|---|---|
| Tentative | Reservation is not confirmed, customer has not made deposit or is not sure. This is usually used for direct reservations. IMPORTANT: A reservation in this status is not taken into account when updating the OTAs for availability. | Confirmed, Canceled Tentative |
| Confimed | Reservation is confirmed, it's a reservation from an OTA or customer has provided deposit or credit card number. | Tentative, Checked-in, Canceled confirmed, No show |
| Checked In | Customer has arrived at the property and has been registered at the front desk/reception. | Confirmed, Checked Out, Early Departure, Late Checkout |
| Checked Out | Customer has left the property after having paid any outstanding amounts. | Checked In |
| Early Departure | Customer has left the property earlier than defined in the checkin/checkout policy. | Checked In |
| Canceled confirmed | Customer has canceled his confirmed reservation. May have to pay cancelation fees, depending on the property's cancelation policy. | Confirmed |
| Canceled tentative | Customer has canceled his tentative reservation. This is usually used for direct reservations. | Tentative |
| No Show | Customer was expected to arrive at the property but did not. May have to pay cancelation fees, depending on the property's cancelation policy. | Confirmed |
