Difference between revisions of "Reservation Statuses"

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|-
 
|-
 
|Tentative
 
|Tentative
|Reservation is not confirmed, customer has not made deposit or is not sure. This is usually used for direct reservations. IMPORTANT: A reservation in this status is not taken into account when updating the OTAs for availability.  
+
|Reservation is not confirmed, customer has not made deposit or is not sure. This is usually used for direct reservations. IMPORTANT: A reservation in this status is not taken into account when updating the [[OTA]]s for availability.  
 
|Confirmed, Canceled Tentative  
 
|Confirmed, Canceled Tentative  
 
|-
 
|-
 
|Confimed
 
|Confimed
|Reservation is confirmed, it's a reservation from an OTA or customer has provided deposit or credit card number.
+
|Reservation is confirmed, it's a reservation from an [[OTA]] or customer has provided deposit or credit card number.
 
|Tentative, Checked-in, Canceled confirmed, No show
 
|Tentative, Checked-in, Canceled confirmed, No show
 
|-
 
|-
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|-
 
|-
 
|New From Channel
 
|New From Channel
|A new reservation arrived from an OTA or the hoteliga booking engine. It must be reviewed and a (temporary) room/apartment/bed must be assigned.
+
|A new reservation arrived from an [[OTA]] or the hoteliga booking engine. It must be reviewed and a (temporary) room/apartment/bed must be assigned.
 
|Confirmed
 
|Confirmed
 
|-
 
|-
 
|Modified From Channel
 
|Modified From Channel
|An OTA reservation was modified. It must be reviewed and confirmed.
+
|An [[OTA]] reservation was modified. It must be reviewed and confirmed.
 
|Confirmed
 
|Confirmed
 
|-
 
|-
 
|Canceled From Channel
 
|Canceled From Channel
|An OTA reservation was canceled. It must be reviewed and set to 'Canceled Confirmed'. Customer may have to pay additional fees.
+
|An [[OTA]] reservation was canceled. It must be reviewed and set to 'Canceled Confirmed'. Customer may have to pay additional fees.
 
|Canceled Confirmed
 
|Canceled Confirmed
 
|}
 
|}

Revision as of 16:24, 3 July 2017

The possible reservation statuses are defined below:

Status Meaning Other Available Statuses
Tentative Reservation is not confirmed, customer has not made deposit or is not sure. This is usually used for direct reservations. IMPORTANT: A reservation in this status is not taken into account when updating the OTAs for availability. Confirmed, Canceled Tentative
Confimed Reservation is confirmed, it's a reservation from an OTA or customer has provided deposit or credit card number. Tentative, Checked-in, Canceled confirmed, No show
Checked In Customer has arrived at the property and has been registered at the front desk/reception. Confirmed, Checked Out, Early Departure, Late Checkout
Checked Out Customer has left the property after having paid any outstanding amounts. Checked In
Early Departure Customer has left the property earlier than defined in the checkin/checkout policy. Checked In
Canceled confirmed Customer has canceled his confirmed reservation. May have to pay cancelation fees, depending on the property's cancelation policy. Confirmed
Canceled tentative Customer has canceled his tentative reservation. This is usually used for direct reservations. Tentative
No Show Customer was expected to arrive at the property but did not. May have to pay cancelation fees, depending on the property's cancelation policy. Confirmed
Late Checkout Customer checked out later than defined in the checkin/checkout policy. May have to pay additional fees. Checked In
New From Channel A new reservation arrived from an OTA or the hoteliga booking engine. It must be reviewed and a (temporary) room/apartment/bed must be assigned. Confirmed
Modified From Channel An OTA reservation was modified. It must be reviewed and confirmed. Confirmed
Canceled From Channel An OTA reservation was canceled. It must be reviewed and set to 'Canceled Confirmed'. Customer may have to pay additional fees. Canceled Confirmed