Difference between revisions of "Reservation Statuses"
From hoteliga
| Line 7: | Line 7: | ||
|- | |- | ||
|Tentative | |Tentative | ||
| − | |Reservation is not confirmed, customer has not made deposit or is not sure. This is usually used for direct reservations. | + | |Reservation is not confirmed, customer has not made deposit or is not sure. This is usually used for direct reservations. IMPORTANT: A reservation in this status is not taken into account when updating the OTAs for availability. |
|Confirmed, Canceled Tentative | |Confirmed, Canceled Tentative | ||
|- | |- | ||
| Line 20: | Line 20: | ||
|Checked Out | |Checked Out | ||
|Customer has left the property after having paid any outstanding amounts. | |Customer has left the property after having paid any outstanding amounts. | ||
| + | |Checked In | ||
| + | |- | ||
| + | |Early Departure | ||
| + | |Customer has left the property earlier than defined in the checkin/checkout policy. | ||
|Checked In | |Checked In | ||
|} | |} | ||
Revision as of 07:32, 3 July 2017
The possible reservation statuses are defined below:
| Status | Meaning | Other Available Statuses |
|---|---|---|
| Tentative | Reservation is not confirmed, customer has not made deposit or is not sure. This is usually used for direct reservations. IMPORTANT: A reservation in this status is not taken into account when updating the OTAs for availability. | Confirmed, Canceled Tentative |
| Confimed | Reservation is confirmed, it's a reservation from an OTA or customer has provided deposit or credit card number. | Tentative, Checked-in, Canceled confirmed, No show |
| Checked In | Customer has arrived at the property and has been registered at the front desk/reception. | Confirmed, Checked Out, Early Departure, Late Checkout |
| Checked Out | Customer has left the property after having paid any outstanding amounts. | Checked In |
| Early Departure | Customer has left the property earlier than defined in the checkin/checkout policy. | Checked In |
