Difference between revisions of "How to Ensure Delivery of E-mails Sent Through the PMS"

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This can be done by adjusting your domain's DNS settings. For example, if your internet domain is hotel.com, then you or your technical contact need to access the control panel of your hosting provider and go to the DNS section of hotel.com and do some adjustments.  
 
This can be done by adjusting your domain's DNS settings. For example, if your internet domain is hotel.com, then you or your technical contact need to access the control panel of your hosting provider and go to the DNS section of hotel.com and do some adjustments.  
  
'''Note:''' If your sender e-mail is not based on your own domain (e.g. hotel.com) but is a Gmail, Yahoo! or a Hotmail account then you won't be able to do these adjustments and most probably e-mails sent through hoteliga won't be delivered or will enter the spam folder of the recipient.
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'''Note:''' If your sender e-mail is not based on your own domain (e.g. hotel.com) but is a Gmail, Yahoo!, Hotmail or similar account, then you won't be able to do these adjustments and most probably e-mails sent through hoteliga won't be delivered or will enter the spam folder of the recipient.
  
 
The technical term for allowing hoteliga's e-mail server to send emails on your behalf is called '''Sender Policy Framework (SPF)'''.
 
The technical term for allowing hoteliga's e-mail server to send emails on your behalf is called '''Sender Policy Framework (SPF)'''.

Revision as of 11:31, 1 September 2020

Introduction

The hoteliga PMS has a template system where the user can prepare and send from inside a reservation various preset and personalized e-mails.

Those e-mails are sent with the sender being the e-mail that is defined in the basic settings of the property (Settings⇒Basic data) and are sent through hoteliga's mail server which is specially setup for this purpose.

If you have also the hoteliga booking engine, the reservation confirmation e-mails are also sent through the same server.

This e-mail server is monitored 24x7 and is setup to be whitelisted from anti-spam systems, as one can see here.

However, as hoteliga's mail server is sending e-mails on your behalf, it has to be stated somewhere that hoteliga's server is accepted to do so, and that it's not some kind of phising operation.

This can be done by adjusting your domain's DNS settings. For example, if your internet domain is hotel.com, then you or your technical contact need to access the control panel of your hosting provider and go to the DNS section of hotel.com and do some adjustments.

Note: If your sender e-mail is not based on your own domain (e.g. hotel.com) but is a Gmail, Yahoo!, Hotmail or similar account, then you won't be able to do these adjustments and most probably e-mails sent through hoteliga won't be delivered or will enter the spam folder of the recipient.

The technical term for allowing hoteliga's e-mail server to send emails on your behalf is called Sender Policy Framework (SPF).

Adding SPF Records to Your Internet Domain

After logging in to the control panel of your hosting provider, go to the DNS settings of your internet domain (e.g. hotel.com).

If You Don't Have SPF Records At All

In that case, all you need to do is to add a new record of type TXT after all the other records you already have (e.g. of type A, CNAME etc.). That TXT record is actually a specially formatted line that actually says "allow this IP address to be the sender on behalf of me". The content of the TXT record should be as follows:

v=spf1 ip4:40.113.112.27 ~all

If You Already Have SPF Records