Difference between revisions of "How to Ensure Delivery of E-mails Sent Through the PMS"
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However, as hoteliga's mail server is sending e-mails on your behalf, it has to be stated somewhere that hoteliga's server is accepted to do so, and that it's not some kind of [https://en.wikipedia.org/wiki/Phishing phising] operation. | However, as hoteliga's mail server is sending e-mails on your behalf, it has to be stated somewhere that hoteliga's server is accepted to do so, and that it's not some kind of [https://en.wikipedia.org/wiki/Phishing phising] operation. | ||
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| + | This can be done by adjusting your domain's DNS settings. For example, if your internet domain is hotel.com, then you or your technical contact need to access the control panel of your hosting provider and go to the DNS section of hotel.com and do some adjustments. Note that if your sender e-mail is not based on your own domain (e.g. hotel.com) but is a Gmail, Yahoo! or a Hotmail account, you won't be able to do these adjustments and most probably e-mails sent through hoteliga won't be delivered or will enter the spam folder of the recipient. | ||
Revision as of 12:07, 1 September 2020
Introduction
The hoteliga PMS has a template system where the user can prepare and send from inside a reservation various preset and personalized e-mails.
Those e-mails are sent with the sender being the e-mail that is defined in the basic settings of the property (Settings⇒Basic data) and are sent through hoteliga's mail server which is specially setup for this purpose.
If you have also the hoteliga booking engine, the reservation confirmation e-mails are also sent through the same server.
This e-mail server is monitored 24x7 and is setup to be whitelisted from anti-spam systems, as one can see here.
However, as hoteliga's mail server is sending e-mails on your behalf, it has to be stated somewhere that hoteliga's server is accepted to do so, and that it's not some kind of phising operation.
This can be done by adjusting your domain's DNS settings. For example, if your internet domain is hotel.com, then you or your technical contact need to access the control panel of your hosting provider and go to the DNS section of hotel.com and do some adjustments. Note that if your sender e-mail is not based on your own domain (e.g. hotel.com) but is a Gmail, Yahoo! or a Hotmail account, you won't be able to do these adjustments and most probably e-mails sent through hoteliga won't be delivered or will enter the spam folder of the recipient.
