Hoteliga and Chekin onboarding guide - Revision history

Kallia: /* FAQs */

2021-08-11T08:24:24Z

‎FAQs

Kallia: /* FAQs */

2021-08-11T08:23:12Z

‎FAQs

Kallia: /* FAQs */

2021-08-11T08:20:02Z

‎FAQs

Kallia: /* Let’s sum it up: which info is synced with the integration and which are Chekin main features? */

2021-08-11T08:16:30Z

‎Let’s sum it up: which info is synced with the integration and which are Chekin main features?

Kallia: /* How to get support from CheKin Team */

2021-08-11T08:15:01Z

‎How to get support from CheKin Team

Kallia at 08:09, 11 August 2021

2021-08-11T08:09:55Z

Kallia: /* How to disconnect from CheKin */

2021-08-11T08:07:34Z

‎How to disconnect from CheKin

Kallia: /* How to disconnect from CheKin */

2021-08-11T08:06:38Z

‎How to disconnect from CheKin

Kallia: /* End of trial period: how to subscribe */

2021-08-11T08:05:56Z

‎End of trial period: how to subscribe

Kallia: /* End of trial period: how to subscribe */

2021-08-11T08:01:26Z

‎End of trial period: how to subscribe

@@ Line 84: / Line 84: @@
 '''Is the online check-in link retrieved in my Hoteliga account so I can add it to my PMS auto emails/messages?'''
-For this integration we don’t send the online check-in link back to the PMS.
+For this integration the online check-in link is not being sent back to the PMS.
 '''Is Chekin sending guests data back to my Hoteliga account?'''
-For this integration we don’t send guests data back to the PMS.
+For this integration guests data are not being sent back to the PMS.
 '''Is Chekin available on mobile devices?'''
-Yes, we also have a mobile app you can download from these links:
+Yes, there is a mobile app you can download from these links:
 iOS: https://apps.apple.com/bs/app/chekin-lite/id1466604339

@@ Line 72: / Line 72: @@
 ''' I am a Chekin user already, can I use my existing account for the Hoteliga integration? '''
-Unfortunately not, the connection with Hoteliga requires to create a new Chekin account. So download all the documentation from the old one and then connect to Chekin via Hoteliga. Contact us in order to delete your former account.
+Unfortunately not, the connection with Hoteliga requires to create a new Chekin account. So download all the documentation from the old one and then connect to Chekin via Hoteliga. Contact the CheKin team in order to delete your former account.
 '''How can I add bookings to my Chekin account?'''

← Older revision		Revision as of 08:20, 11 August 2021
Line 69:		Line 69:

	== FAQs ==		== FAQs ==
		+
		+	''' I am a Chekin user already, can I use my existing account for the Hoteliga integration? '''
		+
		+	Unfortunately not, the connection with Hoteliga requires to create a new Chekin account. So download all the documentation from the old one and then connect to Chekin via Hoteliga. Contact us in order to delete your former account.
		+
		+	'''How can I add bookings to my Chekin account?'''
		+
		+	All your Hoteliga bookings will be synced in your Chekin account, so you don’t need to generate them again!
		+
		+	''' How frequently bookings are synced in Chekin? '''
		+
		+	All your Hoteliga bookings are updated in your Chekin account every 3 hours.
		+
		+	'''Is the online check-in link retrieved in my Hoteliga account so I can add it to my PMS auto emails/messages?'''
		+
		+	For this integration we don’t send the online check-in link back to the PMS.
		+
		+	'''Is Chekin sending guests data back to my Hoteliga account?'''
		+
		+	For this integration we don’t send guests data back to the PMS.
		+
		+	'''Is Chekin available on mobile devices?'''
		+
		+	Yes, we also have a mobile app you can download from these links:
		+
		+	iOS: https://apps.apple.com/bs/app/chekin-lite/id1466604339
		+
		+	Android: https://play.google.com/store/apps/details?id=com.chekinlite.app&hl=es&gl=US
		+
		+	'''I am using the mobile app but I can’t change some settings of my account/properties'''
		+
		+	The app is only for managing reservations and registering guests. All your properties and account settings, as well as the documentation and billing information of your account can be managed from the online Dashboard.

← Older revision		Revision as of 08:16, 11 August 2021
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	== Let’s sum it up: which info is synced with the integration and which are Chekin main features? ==		== Let’s sum it up: which info is synced with the integration and which are Chekin main features? ==
		+
		+	* All Hoteliga listings and bookings are reflected on the Chekin dashboard too and if some info changes on Hoteliga side it is automatically updated on Chekin too;
		+
		+	* Online Chekin: you can stay relaxed, your guests will register their data online before the arrival;
		+
		+	* Self Chekin: in case you allow remote access to your accommodation Chekin will help you requiring your guests to verify online their identity with a biometric match technology;
		+
		+	* Legal compliance solved: forget about the manual registration of guests data on authorities websites and manual fulfillment of several docs, Chekin will take care of everything
		+
	== FAQs ==		== FAQs ==

@@ Line 51: / Line 51: @@
 == How to get support from CheKin Team ==
 == Let’s sum it up: which info is synced with the integration and which are Chekin main features? ==
 == FAQs ==

← Older revision		Revision as of 08:07, 11 August 2021
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	You can cancel your Chekin subscription at any time you want, by going to the Billing section of your dashboard and clicking on “Cancel Plan”:		You can cancel your Chekin subscription at any time you want, by going to the Billing section of your dashboard and clicking on “Cancel Plan”:
		+
		+	[[File:5.jpg]]

	This will stop your account from renewing automatically, but you will be able to access it until the end of the paid period.		This will stop your account from renewing automatically, but you will be able to access it until the end of the paid period.

@@ Line 43: / Line 43: @@
 == How to disconnect from CheKin ==
 == Which info is synced with the integration and which are CheKin main features? ==
 == How to get support from CheKin Team ==
 == FAQs ==

← Older revision		Revision as of 08:05, 11 August 2021
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	When the trial ends, you need to complete your subscription to continue using the service. You can do this from the Billing section of your Chekin dashboard:		When the trial ends, you need to complete your subscription to continue using the service. You can do this from the Billing section of your Chekin dashboard:
		+
		+	[[File:4.jpg]]

	In order to subscribe after the trial, simply click on “Subscribe” and follow these steps:		In order to subscribe after the trial, simply click on “Subscribe” and follow these steps: