http://help.hoteliga.com/en/api.php?action=feedcontributions&user=Alexandra&feedformat=atomhoteliga - User contributions [en]2024-03-28T16:01:36ZUser contributionsMediaWiki 1.28.0http://help.hoteliga.com/en/index.php?title=Special_prices_Setup&diff=2204Special prices Setup2020-01-28T14:39:49Z<p>Alexandra: </p>
<hr />
<div>The system automatically checks if any special prices (discounts or surcharges) apply when you select the reservation date from inside the reservation.<br />
<br />
Special prices can be: <br />
<br />
Discount on rates e.g. early booking discount 10%, special offer ‘save 20€’, long stay discount 5% etc.<br />
<br />
Surcharge on rates e.g. when your occupancy is very high and you want to increase rates, when you want to increase your prices for specific dates due to an event ect.<br />
<br />
Special prices can be applied on accommodation and/or board and the can also be applied to specific types of rooms. Stay restrictions are also an option (eg. Minimum stay, exact stay).<br />
<br />
<br />
To create and apply special prices on price lists you need to follow the steps below.<br />
<br />
1. '''Open/closed calendar'''<br />
<br />
Go to '''Settings''' and click ''''Special calendars''''.<br />
#Click the 'New special calendar' button.<br />
#Use Open/closed calendar to set the dates of stay that you want a special rate to apply (customer's stay). When a special price is valid, color green (open) and when it is not valid, color red (closed).<br />
#Title: Give a title to the calendar (e.g. early booking discount 10%).<br />
#Type: Choose Open/closed calendar<br />
#Year-based: Select this if you are working with a day-by-day price list or if your season-based calendar is also year-based.<br />
<br />
Move your mouse (point with your finger if you are using a smartphone or a tablet) on the buttons 'Open' or 'Closed'. <br />
Move your mouse (point with your finger if you are using a smartphone or a tablet) to the dates you want, click and color the dates. If you want to select multiple dates together, left click and hold while moving over the dates.<br />
You can also use filters right (Set, as) to set up a whole month etc. <br />
Click Save to OK the changes.<br />
<br />
<br />
2. '''Special prices'''<br />
<br />
To create a special price go to '''Settings''' and click '''Special prices''''.<br />
<br />
Click the 'New special price' button.<br />
<br />
Fill in the 'Basic data', choose the type of this special price (discount or surcharge) and click Save.<br />
<br />
Click on the tab 'Accommodation' and set the absolute value or percentage of the discount or surcharge. <br />
<br />
Select the types of rooms that this special price applies to. <br />
<br />
Choose if there is a stay restriction (eg. minimum 5 nights). <br />
<br />
Click Save.<br />
<br />
<br />
To apply the special price on board, click on the tab 'Board'. <br />
<br />
Click on the types of board to apply the special price or leave unchecked if the special price doesn't apply.<br />
<br />
Click Save.<br />
<br />
<br />
3. '''Price lists'''<br />
<br />
Go to settings and click 'Price lists'.<br />
<br />
<br />
Click on the tab 'Special prices'. Click the button 'New special price'. <br />
<br />
Special Price: Select the special price you want to apply to this price list (e.g. early booking discount10%, long stayers 5% etc.).<br />
<br />
Validity from: The starting date that the reservation can be made in order for the special price to apply.<br />
<br />
Validity to: The last date a reservation can be made in order for this special rate to apply.<br />
<br />
Arrival: Choose the Open/closed calendar specifying the dates of stay for this special price to apply.<br />
<br />
Click Save.<br />
<br />
<br />
E.g. early booking<br />
<br />
Step by step example of how to apply an early booking discount.<br />
<br />
10% early booking discount on rates for reservations made from 1.12.2014 until 31.1.2015 for stays from 1.2.2015 until 30.3.2015. The early booking applies to all types of rooms and breakfast.<br />
<br />
'''Step 1'''<br />
<br />
Go to settings and click 'Special calendars'.<br />
<br />
Click the 'New special calendar' button.<br />
<br />
Use Open/closed calendar to set the dates of stay that you want the early booking discount to apply (from 1.2.2015 until 30.3.2015).<br />
<br />
Title: Give a title to the calendar (e.g. early booking discount TUI).<br />
<br />
Type: Choose Open/closed calendar<br />
<br />
Move your mouse (point with your finger if you are using a smartphone or a tablet) and click on the button ‘Open’.<br />
<br />
Move your mouse (point with your finger if you are using a smartphone or a tablet) and click on the dates from 1.2.2015 until 30.3.2015. <br />
<br />
Color them with green (open). If you want to select multiple dates together, left click and hold while moving over the dates.<br />
<br />
You can also use the filters (Set, as) to set up a whole month.<br />
<br />
Move your mouse (point with your finger if you are using a smartphone or a tablet) and click on the button ‘Closed. <br />
<br />
Set ‘Remaining’ as closed (red). <br />
<br />
Click Save.<br />
<br />
<br />
'''Step 2'''<br />
<br />
Go to settings and click ‘Special prices’ Click the 'New special price' button.<br />
<br />
Fill in the 'Basic data', choose the type ‘discount’ and click Save. <br />
<br />
Click on the tab 'Accommodation' and set 10% discount. <br />
<br />
Select all types of rooms. <br />
<br />
Choose stay restriction ‘Without restriction’.<br />
<br />
Click Save. <br />
<br />
Click on the tab 'Board'. Set discount: 10%. Click on breakfast.<br />
<br />
Click Save.<br />
<br />
<br />
'''Step 3'''<br />
<br />
Go to settings and click ‘Price lists‘.<br />
<br />
Click on the price list that you want and go to tab ’Special prices’.<br />
<br />
Click on the button 'New special price'. <br />
<br />
Special Price: select the special price 10% early booking you created in step 2.<br />
<br />
Validity from: 1.12.2014<br />
<br />
Validity to: 31.1.2015 <br />
<br />
Arrival: Choose the open/closed special calendar early booking discount TUI <br />
<br />
Click Save.</div>Alexandrahttp://help.hoteliga.com/en/index.php?title=Special_prices_Setup&diff=2203Special prices Setup2020-01-28T14:31:41Z<p>Alexandra: </p>
<hr />
<div>The system automatically checks if any special prices (discounts or surcharges) apply when you select the reservation date from inside the reservation.<br />
<br />
Special prices can be: <br />
<br />
Discount on rates e.g. early booking discount 10%, special offer ‘save 20€’, long stay discount 5% etc.<br />
<br />
Surcharge on rates e.g. when your occupancy is very high and you want to increase rates, when you want to increase your prices for specific dates due to an event ect.<br />
<br />
Special prices can be applied on accommodation and/or board and the can also be applied to specific types of rooms. Stay restrictions are also an option (eg. Minimum stay, exact stay).<br />
<br />
<br />
To create and apply special prices on price lists you need to follow the steps below.<br />
<br />
1. '''Open/closed calendar'''<br />
<br />
Go to '''Settings''' and click ''''Special calendars''''.<br />
#Click the 'New special calendar' button.<br />
#Use Open/closed calendar to set the dates of stay that you want a special rate to apply (customer's stay). When a special price is valid, color green (open) and when it is not valid, color red (closed).<br />
#Title: Give a title to the calendar (e.g. early booking discount 10%).<br />
#Type: Choose Open/closed calendar<br />
#Year-based: Select this if you are working with a day-by-day price list or if your season-based calendar is also year-based.<br />
<br />
Move your mouse (point with your finger if you are using a smartphone or a tablet) on the buttons 'Open' or 'Closed'. <br />
Move your mouse (point with your finger if you are using a smartphone or a tablet) to the dates you want, click and color the dates. If you want to select multiple dates together, left click and hold while moving over the dates.<br />
You can also use filters right (Set, as) to set up a whole month etc. <br />
Click Save to OK the changes.<br />
<br />
<br />
2. '''Special prices'''<br />
<br />
To create a special price go to '''Settings''' and click '''Special prices''''.<br />
<br />
Click the 'New special price' button.<br />
<br />
Fill in the 'Basic data', choose the type of this special price (discount or surcharge) and click Save.<br />
<br />
Click on the tab 'Accommodation' and set the absolute value or percentage of the discount or surcharge. <br />
<br />
Select the types of rooms that this special price applies to. <br />
<br />
Choose if there is a stay restriction (eg. minimum 5 nights). <br />
<br />
Click Save.<br />
<br />
<br />
To apply the special price on board, click on the tab 'Board'. <br />
<br />
Click on the types of board to apply the special price or leave unchecked if the special price doesn't apply.<br />
<br />
Click Save.<br />
<br />
<br />
3. '''Price lists'''<br />
<br />
Go to settings and click 'Price lists'.<br />
<br />
<br />
Click on the tab 'Special prices'. Click the button 'New special price'. <br />
<br />
Special Price: Select the special price you want to apply to this price list (e.g. early booking discount10%, long stayers 5% etc.).<br />
<br />
Validity from: The starting date that the reservation can be made in order for the special price to apply.<br />
<br />
Validity to: The last date a reservation can be made in order for this special rate to apply.<br />
<br />
Arrival: Choose the Open/closed calendar specifying the dates of stay for this special price to apply.<br />
<br />
Click Save.<br />
<br />
<br />
E.g. early booking<br />
<br />
Step by step example of how to apply an early booking discount.<br />
<br />
10% early booking discount on rates for reservations made from 1.12.2014 until 31.1.2015 for stays from 1.2.2015 until 30.3.2015. The early booking applies to all types of rooms and breakfast.<br />
<br />
Step 1<br />
<br />
Go to settings and click 'Special calendars'.<br />
Click the 'New special calendar' button.<br />
Use Open/closed calendar to set the dates of stay that you want the early booking discount to apply (from 1.2.2015 until 30.3.2015).<br />
Title: Give a title to the calendar (e.g. early booking discount TUI).<br />
Type: Choose Open/closed calendar<br />
<br />
Move your mouse (point with your finger if you are using a smartphone or a tablet) and click on the button ‘Open’. <br />
Move your mouse (point with your finger if you are using a smartphone or a tablet) and click on the dates from 1.2.2015 until 30.3.2015. Color them with green (open). If you want to select multiple dates together, left click and hold while moving over the dates.<br />
You can also use the filters (Set, as) to set up a whole month.<br />
Move your mouse (point with your finger if you are using a smartphone or a tablet) and click on the button ‘Closed. <br />
Set ‘Remaining’ as closed (red). <br />
Click Save.<br />
<br />
Step 2<br />
<br />
Go to settings and click ‘Special prices’ Click the 'New special price' button.<br />
Fill in the 'Basic data', choose the type ‘discount’ and click Save. <br />
Click on the tab 'Accommodation' and set 10% discount. <br />
Select all types of rooms. <br />
Choose stay restriction ‘Without restriction’.<br />
Click Save. <br />
Click on the tab 'Board'. Set discount: 10%. Click on breakfast.<br />
Click Save.<br />
<br />
Step 3<br />
<br />
Go to settings and click ‘Price lists‘.<br />
Click on the price list that you want and go to tab ’Special prices’.<br />
Click on the button 'New special price'. <br />
Special Price: select the special price 10% early booking you created in step 2.<br />
Validity from: 1.12.2014<br />
Validity to: 31.1.2015 <br />
Arrival: Choose the open/closed special calendar early booking discount TUI <br />
Click Save.</div>Alexandrahttp://help.hoteliga.com/en/index.php?title=PMS&diff=2202PMS2020-01-28T14:23:19Z<p>Alexandra: /* Main Functionality */</p>
<hr />
<div>PMS stands for Property Management System<br />
<br />
== Main Functionality ==<br />
hoteliga PMS has the following features:<br />
* '''Reservations Management''' ([[The Dashboard (Home Page)|dashboard]], [[The Reservations Calendar|reservations calendar]], [[The Reservations Table|reservations table]], [[The Room Layout|room layout]])<br />
* '''[[Customer Management]]''' (customer reservation history, transactions, customer categorization)<br />
* '''Guest Management''' (guest details, guest reports)<br />
* '''Agencies Management''' ([[Contracts|contracts]], transactions, balances)<br />
* '''[[Housekeeping]]''' (plans, tasks, mobile app)<br />
* '''[[Invoicing]]''' (taxes, counters, [[templates]], [[reports]])<br />
* '''Room Maintenance''' (out of service and out of order)<br />
* '''Export Data for the Authorities''' (police and statistics authorities)<br />
* '''[[Automation]]''' (automated emails)<br />
<br />
== Key Characteristics ==<br />
* Highly localizable (languages, currencies, taxation)<br />
* Multiple [[Contracts|contracts]]<br />
* [[Price Lists|Price lists]] season-based or day-by-day<br />
* [[Users|User management]]<br />
* Dynamic [[Templates|templates]]<br />
* Many general and detailed [[Reports|reports]]<br />
* Optional integrated direct connections with OTAs ([[Channel Manager|hoteliga channel manager]]) or third-party channel managers<br />
* Optional integration with [[Booking Engine|hoteliga booking engine]]<br />
* [[API]] available for custom applications<br />
<br />
== The User Interface ==<br />
* [[The Dashboard (Home Page)]]<br />
* [[The Reservations Calendar]]<br />
* [[The Reservation Window]]<br />
* [[The Room Layout]]<br />
* [[Other Settings]]<br />
<br />
== Key Concepts ==<br />
* Simplified Look, Easy to Understand<br />
* [[The Normal and the Agreed Price|Normal price and agreed price]]<br />
* Overbooking allowed (and highlighted)<br />
* Room capacity on room level, not on room-type level<br />
* No night audits<br />
* Similar user experience in desktop and mobile<br />
<br />
== HOW-TO's ==<br />
* How to [[Property Setup|setup your property]]<br />
* How to [[Room Setup|set room types, room groups and rooms]]<br />
* How to [[Special prices Setup|set special prices]]<br />
* How to [[Booking agency Setup|create a booking agency]]<br />
* How to [[Housekeeping Setup|set rules for housekeeping]]<br />
* How to [[Extra charges|add extra charges]]<br />
* How to [[Change Board name|change board name]]<br />
* How to [[Create New Users|create new users]]</div>Alexandrahttp://help.hoteliga.com/en/index.php?title=PMS&diff=2201PMS2020-01-28T14:22:10Z<p>Alexandra: /* Main Functionality */</p>
<hr />
<div>PMS stands for Property Management System<br />
<br />
== Main Functionality ==<br />
hoteliga PMS has the following features:<br />
* '''Reservations Management''' ([[The Dashboard (Home Page)|dashboard]], [[The Reservations Calendar|reservations calendar]], [[The Reservations Table|reservations table]], [[The Room Layout|room layout]])<br />
* '''[[Customer Management]]''' (customer reservation history, transactions, customer categorization)<br />
* '''[[Guest Management]]''' (guest details, guest reports)<br />
* '''Agencies Management''' ([[Contracts|contracts]], transactions, balances)<br />
* '''[[Housekeeping]]''' (plans, tasks, mobile app)<br />
* '''[[Invoicing]]''' ([[taxes]], [[counters]], [[templates]], [[reports]])<br />
* '''Room Maintenance''' (out of service and out of order)<br />
* '''Export Data for the Authorities''' (police and statistics authorities)<br />
* '''[[Automation]]''' (automated emails)<br />
<br />
== Key Characteristics ==<br />
* Highly localizable (languages, currencies, taxation)<br />
* Multiple [[Contracts|contracts]]<br />
* [[Price Lists|Price lists]] season-based or day-by-day<br />
* [[Users|User management]]<br />
* Dynamic [[Templates|templates]]<br />
* Many general and detailed [[Reports|reports]]<br />
* Optional integrated direct connections with OTAs ([[Channel Manager|hoteliga channel manager]]) or third-party channel managers<br />
* Optional integration with [[Booking Engine|hoteliga booking engine]]<br />
* [[API]] available for custom applications<br />
<br />
== The User Interface ==<br />
* [[The Dashboard (Home Page)]]<br />
* [[The Reservations Calendar]]<br />
* [[The Reservation Window]]<br />
* [[The Room Layout]]<br />
* [[Other Settings]]<br />
<br />
== Key Concepts ==<br />
* Simplified Look, Easy to Understand<br />
* [[The Normal and the Agreed Price|Normal price and agreed price]]<br />
* Overbooking allowed (and highlighted)<br />
* Room capacity on room level, not on room-type level<br />
* No night audits<br />
* Similar user experience in desktop and mobile<br />
<br />
== HOW-TO's ==<br />
* How to [[Property Setup|setup your property]]<br />
* How to [[Room Setup|set room types, room groups and rooms]]<br />
* How to [[Special prices Setup|set special prices]]<br />
* How to [[Booking agency Setup|create a booking agency]]<br />
* How to [[Housekeeping Setup|set rules for housekeeping]]<br />
* How to [[Extra charges|add extra charges]]<br />
* How to [[Change Board name|change board name]]<br />
* How to [[Create New Users|create new users]]</div>Alexandrahttp://help.hoteliga.com/en/index.php?title=Extra_charges&diff=2200Extra charges2020-01-28T14:20:16Z<p>Alexandra: </p>
<hr />
<div>Within the reservation you can add extra charges (e.g. coca cola, transfer airport, parking, safe box etc.). Extra charges appear with the names you set in settings and are calculated automatically in invoices with the tax rate set for each one of them.<br />
<br />
At the tab 'Cost breakdown', you can see the total of extras that have been charged to the reservation. Extra charges are added to the balance of the reservation.<br />
<br />
For group reservations, balance is calculated overall grouped reservations including extras. At cost breakdown of grouped reservations, you can see a separate line with the total of extra charges charged in other reservations belonging to the group.<br />
<br />
Below you will find step by step instructions on how to set up extras in settings and how to use extras from inside the reservation.<br />
<br />
<br />
'''Category extras'''<br />
<br />
Go to settings and click 'Categories'.<br />
<br />
Click the button 'New category'.<br />
<br />
'''Title''': Type the title/name of the category (e.g. mini bar, transfers, bar, amenities etc.).<br />
<br />
Click '''OK''' to save.<br />
<br />
<br />
'''Set extras'''<br />
<br />
Go to settings. Click 'Extra charges'. Click the button 'New extra charge'.<br />
<br />
'''Title''': Type a title/name for the extra charge (e.g. coca cola, transfer airport, parking, safe box ect.).<br />
<br />
'''Category''': Select the category of the extra charge (e.g. Mini bar, Café, transfers, amenities etc.).<br />
<br />
'''Unit price''': Price per unit.<br />
<br />
'''Tax type''': Select the tax applicable for this extra charge<br />
<br />
'''Beverages_vat_rate''': Tax on alcoholic beverages<br />
<br />
'''Food_vat_rate''': Tax on board (food)<br />
<br />
'''Accommodation_vat_rate''': Tax on reservations<br />
<br />
<br />
'''Add Extras to a reservation'''<br />
<br />
To add an charge an extra to a reservations, open the reservation and click on tab 'Extras. Click the button 'New extra charge'. Enter the extra charge data and Save.<br />
[[File:extra_charges_1.png]]<br />
[[File:extra_charges_2.png]]</div>Alexandrahttp://help.hoteliga.com/en/index.php?title=PMS&diff=2199PMS2020-01-28T14:15:56Z<p>Alexandra: /* Main Functionality */</p>
<hr />
<div>PMS stands for Property Management System<br />
<br />
== Main Functionality ==<br />
hoteliga PMS has the following features:<br />
* '''Reservations Management''' ([[The Dashboard (Home Page)|dashboard]], [[The Reservations Calendar|reservations calendar]], [[The Reservations Table|reservations table]], [[The Room Layout|room layout]])<br />
* '''[[Customer Management]]''' (customer reservation history, transactions, customer categorization)<br />
* '''Guest Management''' (guest details, guest reports)<br />
* '''Agencies Management''' ([[Contracts|contracts]], transactions, balances)<br />
* '''[[Housekeeping]]''' (plans, tasks, mobile app)<br />
* '''[[Invoicing]]''' ([[taxes]], [[counters]], [[templates]], [[reports]])<br />
* '''Room Maintenance''' (out of service and out of order)<br />
* '''Export Data for the Authorities''' (police and statistics authorities)<br />
* '''[[Automation]]''' (automated emails)<br />
<br />
== Key Characteristics ==<br />
* Highly localizable (languages, currencies, taxation)<br />
* Multiple [[Contracts|contracts]]<br />
* [[Price Lists|Price lists]] season-based or day-by-day<br />
* [[Users|User management]]<br />
* Dynamic [[Templates|templates]]<br />
* Many general and detailed [[Reports|reports]]<br />
* Optional integrated direct connections with OTAs ([[Channel Manager|hoteliga channel manager]]) or third-party channel managers<br />
* Optional integration with [[Booking Engine|hoteliga booking engine]]<br />
* [[API]] available for custom applications<br />
<br />
== The User Interface ==<br />
* [[The Dashboard (Home Page)]]<br />
* [[The Reservations Calendar]]<br />
* [[The Reservation Window]]<br />
* [[The Room Layout]]<br />
* [[Other Settings]]<br />
<br />
== Key Concepts ==<br />
* Simplified Look, Easy to Understand<br />
* [[The Normal and the Agreed Price|Normal price and agreed price]]<br />
* Overbooking allowed (and highlighted)<br />
* Room capacity on room level, not on room-type level<br />
* No night audits<br />
* Similar user experience in desktop and mobile<br />
<br />
== HOW-TO's ==<br />
* How to [[Property Setup|setup your property]]<br />
* How to [[Room Setup|set room types, room groups and rooms]]<br />
* How to [[Special prices Setup|set special prices]]<br />
* How to [[Booking agency Setup|create a booking agency]]<br />
* How to [[Housekeeping Setup|set rules for housekeeping]]<br />
* How to [[Extra charges|add extra charges]]<br />
* How to [[Change Board name|change board name]]<br />
* How to [[Create New Users|create new users]]</div>Alexandrahttp://help.hoteliga.com/en/index.php?title=PMS&diff=2198PMS2020-01-28T14:15:25Z<p>Alexandra: /* Main Functionality */</p>
<hr />
<div>PMS stands for Property Management System<br />
<br />
== Main Functionality ==<br />
hoteliga PMS has the following features:<br />
* '''Reservations Management''' ([[The Dashboard (Home Page)|dashboard]], [[The Reservations Calendar|reservations calendar]], [[The Reservations Table|reservations table]], [[The Room Layout|room layout]])<br />
* '''[[Customer Management]]''' (customer reservation history, transactions, customer categorization)<br />
* '''Guest Management''' (guest details, guest reports)<br />
* '''Agencies Management''' ([[Contracts|contracts]], transactions, balances)<br />
* '''Housekeeping''' (plans, tasks, mobile app)<br />
* '''[[Invoicing]]''' ([[taxes]], [[counters]], [[templates]], [[reports]])<br />
* '''Room Maintenance''' (out of service and out of order)<br />
* '''Export Data for the Authorities''' (police and statistics authorities)<br />
* '''[[Automation]]''' (automated emails)<br />
<br />
== Key Characteristics ==<br />
* Highly localizable (languages, currencies, taxation)<br />
* Multiple [[Contracts|contracts]]<br />
* [[Price Lists|Price lists]] season-based or day-by-day<br />
* [[Users|User management]]<br />
* Dynamic [[Templates|templates]]<br />
* Many general and detailed [[Reports|reports]]<br />
* Optional integrated direct connections with OTAs ([[Channel Manager|hoteliga channel manager]]) or third-party channel managers<br />
* Optional integration with [[Booking Engine|hoteliga booking engine]]<br />
* [[API]] available for custom applications<br />
<br />
== The User Interface ==<br />
* [[The Dashboard (Home Page)]]<br />
* [[The Reservations Calendar]]<br />
* [[The Reservation Window]]<br />
* [[The Room Layout]]<br />
* [[Other Settings]]<br />
<br />
== Key Concepts ==<br />
* Simplified Look, Easy to Understand<br />
* [[The Normal and the Agreed Price|Normal price and agreed price]]<br />
* Overbooking allowed (and highlighted)<br />
* Room capacity on room level, not on room-type level<br />
* No night audits<br />
* Similar user experience in desktop and mobile<br />
<br />
== HOW-TO's ==<br />
* How to [[Property Setup|setup your property]]<br />
* How to [[Room Setup|set room types, room groups and rooms]]<br />
* How to [[Special prices Setup|set special prices]]<br />
* How to [[Booking agency Setup|create a booking agency]]<br />
* How to [[Housekeeping Setup|set rules for housekeeping]]<br />
* How to [[Extra charges|add extra charges]]<br />
* How to [[Change Board name|change board name]]<br />
* How to [[Create New Users|create new users]]</div>Alexandrahttp://help.hoteliga.com/en/index.php?title=Invoicing&diff=2197Invoicing2020-01-28T14:14:39Z<p>Alexandra: </p>
<hr />
<div>Invoicing the customers through hoteliga can be fast and simple.<br />
<br />
Before invoicing (5), the respective parameters (1-4) should be set. <br />
<br />
<br />
== '''Setting the tax rates''' ==<br />
First of all, the tax rates should be inserted in the system. <br />
<br />
Depending on the country and/or city, different tax rates may apply. <br />
<br />
<pre style="color: red">Before issuing invoices and receipts, it is suggested that the accountant has provided his confirmation that all the rates entered in the system are correct.</pre><br />
<br />
The steps to set a new tax are:<br />
<br />
'''Options'''⇒ '''Settings'''⇒ '''Invoicing'''⇒ '''Taxes'''⇒ '''New tax''' <br />
<br />
The fields should be filled in according to the directions below:<br />
<br />
<br />
[[File:inv_new_tax_1.png]]<br />
<br />
'''1. Title''': The title of the tax, as it will be mentioned on the invoice/receipt.<br />
<br />
'''2. Tax type''': The country/state that the taxes are paid to.<br />
<br />
'''3. Information''': This link provides information related to the tax selected in the "tax type". The information is <u>indicative</u>.<br />
<br />
'''4. Percentage:''' The number of the tax rate should by filled in. E.g. if the tax rate is 10%, number "10" should be typed in this field.<br />
<br />
== '''Setting the counters''' ==<br />
The invoice and receipt counters can be set and managed as described below.<br />
<br />
Depending on the needs, the system can register as many counters as needed.<br />
<br />
<br />
The steps to set a new counter are:<br />
<br />
'''Options'''⇒ '''Settings'''⇒ '''Invoicing'''⇒ '''Counters'''⇒ '''New counter'''<br />
<br />
The fields should be filled in according to the directions below:<br />
<br />
[[File:inv_new_counter_1a.png]]<br />
[[File:inv_new_counter_2a.png]]<br />
<br />
'''1. Title:''' This title is for internal use and will appear during invoice preview to make the selection of the counter easier (it will not be displayed on the invoice).<br />
<br />
'''2. Type:''' Defines the type of the counter, e.g. invoice, receipt, credit invoice etc.<br />
<br />
'''3. Initial value:''' A starting number for the invoices should be defined. If another system has already been used for invoicing and the last invoice was e.g. 515, the next value can be registered, e.g. 516. Otherwise, 1 or 1001 or something similar can be registered.<br />
<br />
'''4. Next value:''' This is an informative and read-only field to show what will be the next value of the counter.<br />
<br />
'''5. Format:''' A specific format can be provided to the numbering. Letters or numbers can be placed, before or after the numbering, and the symbols # can be used to define the length and the position of the numbering. For example, if the invoices should have a numbering like A101, A102, etc., "A###" should be placed here. If the required format is like 1001/2016, 1002/2016, etc., "####/2016" should be defined as a format. The final format is available at the invoice preview. <br />
<br />
'''6. Enabled:''' An enabled counter appears in the list of counters at the invoice preview, while a disabled not.<br />
<br />
'''7. Ok:''' Saves the registration.<br />
<br />
== '''Enabling taxes in price lists''' ==<br />
Enabling the taxes in price lists is necessary before invoicing.<br />
<br />
Following the steps '''Options'''⇒ '''Settings'''⇒ '''Pricing policy'''⇒ '''Price lists''' and clicking on the price list name, the following screen is available by clicking on the tab '''"Taxes"'''. <br />
<br />
[[File:inv_pricelist_tax_en.png]]<br />
<br />
'''Enabled:''' When clicked, tax is enabled. <br />
<br />
'''Included:''' When clicked, tax is included.<br />
<br />
== '''Customizing the invoice templates''' ==<br />
Templates can be used in invoicing. A list of them is available following these steps: '''Options'''⇒ '''Settings'''⇒ '''Templates'''<br />
<br />
[[File:inv_template_list_en.png]]<br />
<br />
In this list, there are several templates for invoices and receipts in many languages. Using the filters ('''"Show filter"''' button), the appropriate template can be found and open for editing by clicking on it. <br />
<br />
<br />
[[File:inv_template_1a.png]]<br />
<br />
'''1. Title:''' It can be renamed if it is required. <br />
<br />
'''2. Template Type:''' It is set by default.<br />
<br />
'''3. Language:''' It is set by default.<br />
<br />
'''4. Subject:''' N/A in invoicing.<br />
<br />
'''5. Content:''' The content can be available for editing in a larger view, by clicking on the '''"full screen"''' button '''(6)'''.<br />
<br />
<br />
[[File:inv_template_2_en.png]]<br />
<br />
'''" 1 & 2 "''': The logo and the billing information (address, VAT or TAX ID number, contact info etc.) of the hotel must be included in these fields.<br />
<br />
<br />
<u>'''Note:'''</u> <br />
<br />
A new template can be created, following the steps: '''Options'''⇒ '''Settings'''⇒ '''Templates'''⇒ '''New template'''. The fields should be filled in as per above.<br />
<br />
== '''How to invoice''' ==<br />
<br />
<br />
==='''Final invoice'''===<br />
<br />
If only one invoice should be issued for the whole amount of the reservation to a customer, it can be easily done by clicking the ''''Final invoice'''' button in the reservation form. <br />
<br />
[[File:inv_res_invoice.png]] <br />
<br />
Then, the steps below should be followed:<br />
<br />
[[File:inv final step en.png]]<br />
<br />
'''1. Template:''' Defines the invoice/receipt template.<br />
<br />
'''2. Counter:''' Defines the counter.<br />
<br />
'''3. Issue:''' Issues the invoice.<br />
<br />
Issued invoices can be seen on screen, printed on printer and exported in pdf or excel.<br />
<br />
==='''Reservations invoicing'''===<br />
Customers, booking agencies and companies can be invoiced, using the ''''Reservations invoicing'''' tool. <br />
<br />
It is also used in cases that more than one invoice should be issued, e.g. in case that the total amount has to split per customer in separate invoices.<br />
<br />
<br />
The tool is available at: '''Options⇒ Tools ⇒ Invoicing⇒ Reservations invoicing'''<br />
<br />
[[File:inv_res_invoicing_form_en.png]]<br />
<br />
'''1. Type:''' Filters the reservations according to the arrival or departure date.<br />
<br />
'''2. From:''' Defines the first day of the selected time period.<br />
<br />
'''3. To:''' Defines the last day of the selected timer period.<br />
<br />
'''4. Agency:''' Defines the agency, if it is required.<br />
<br />
'''5. Filter:''' Shows the results.<br />
<br />
'''6. Reset:''' Clears the filters.<br />
<br />
'''7. Invoicing:''' Click to go to the next step.<br />
<br />
<br />
[[File:inv_res_step_1a.png]]<br />
<br />
'''1. Invoice language: ''' Defines the language.<br />
<br />
'''2. Select who will be invoiced:''' Selection according to the case.<br />
<br />
'''5. Next step:''' Click to go to the next step.<br />
<br />
<br />
The charges can be defined at the next step.<br />
<br />
[[File:Inv res step 2 en.png]]<br />
<br />
'''1. Quantity:''' It can be changed, selecting a number from the drop-down list.<br />
<br />
'''2. Description:''' As it will be displayed on the invoice.<br />
<br />
'''3. Unit price:''' As it is set in the reservation. <br />
<br />
'''4. Total:''' This is related to the selected quantity.<br />
<br />
'''5. Next step:''' Click to go to the next step.<br />
<br />
<br />
[[File:Inv res step 3a.png]]<br />
<br />
'''1. Template:''' The appropriate template should be selected from the drop-down list. <br />
<br />
'''2. Counter:''' The appropriate counter should be selected from drop-down list. <br />
<br />
'''3. Issue: ''' Click to invoice. <br />
<br />
Issued invoices can be seen on screen, printed on printer and exported in pdf or excel.<br />
<br />
The invoice is ready!<br />
<br />
== Reports ==<br />
There are several reports related to the issued invoices, in the respective part of the reports section: '''Options⇒ Reports⇒ Invoicing'''<br />
<br />
The available reports are the following: <br />
<br />
<br />
'''20 Invoices/receipts for period by counter:''' Depending on the selected period, the report includes the invoices/receipts by counter.<br />
<br />
'''21 Invoices/receipts for period by counter (tax breakdown):''' Depending on the selected period, the report includes not only the invoices/receipts by counter, but also the tax breakdown. <br />
<br />
'''19 Reservation invoice/receipt:''' If an invoice must be reprinted, it can be done by using this report. The invoice can be found by selecting the counter and typing the number of the invoice. <br />
<br />
'''40 Uninvoiced reservations by booking agency and arrival date for period:''' Depending on the selected arrival dates, a list of uninvoiced reservations is provided.<br />
<br />
'''41 Uninvoiced reservations by booking agency and departure date for period:''' Depending on the selected departure dates, a list of uninvoiced reservations is provided.<br />
<br />
== Billing info agency ==<br />
The billing information of an agency can be added by creating a new customer. <br />
<br />
It can be done following the steps: <br />
<br />
'''Options⇒ Customers⇒ New customer''' <br />
<br />
[[File:cus_new_ba_1_en.png]]<br />
<br />
'''1. First name: ''' The name of the agency/company to be invoiced.<br />
<br />
All the other fields should not be filled in.<br />
<br />
<br />
[[File:cus_new_ba_2_en.png]]<br />
<br />
'''1. - 7. :''' The billing info of the booking agency/company.<br />
<br />
<br />
<br />
After the customer is created, it must be connected to the booking agency.<br />
It can be done by following the steps: '''Options⇒ Settings⇒ Booking agencies'''<br />
<br />
[[File:inv_ba_billing_info_en.png]]<br />
<br />
'''1. Customer:''' The name of the agency can be found in this list by typing the first letters of its name.<br />
<br />
'''2. Cooperation type:''' In this case, ‘the agency pays for the reservation’ is the correct selection.<br />
<br />
and the entry is saved by clicking on '''save'''.</div>Alexandrahttp://help.hoteliga.com/en/index.php?title=Invoicing&diff=2196Invoicing2020-01-28T14:13:45Z<p>Alexandra: /* Setting the tax rates */</p>
<hr />
<div>Invoicing the customers through hoteliga can be fast and simple.<br />
<br />
Before invoicing (5), the respective parameters (1-4) should be set. <br />
<br />
<br />
== '''[[Setting the tax rates]]''' ==<br />
First of all, the tax rates should be inserted in the system. <br />
<br />
Depending on the country and/or city, different tax rates may apply. <br />
<br />
<pre style="color: red">Before issuing invoices and receipts, it is suggested that the accountant has provided his confirmation that all the rates entered in the system are correct.</pre><br />
<br />
The steps to set a new tax are:<br />
<br />
'''Options'''⇒ '''Settings'''⇒ '''Invoicing'''⇒ '''Taxes'''⇒ '''New tax''' <br />
<br />
The fields should be filled in according to the directions below:<br />
<br />
<br />
[[File:inv_new_tax_1.png]]<br />
<br />
'''1. Title''': The title of the tax, as it will be mentioned on the invoice/receipt.<br />
<br />
'''2. Tax type''': The country/state that the taxes are paid to.<br />
<br />
'''3. Information''': This link provides information related to the tax selected in the "tax type". The information is <u>indicative</u>.<br />
<br />
'''4. Percentage:''' The number of the tax rate should by filled in. E.g. if the tax rate is 10%, number "10" should be typed in this field.<br />
<br />
== '''Setting the counters''' ==<br />
The invoice and receipt counters can be set and managed as described below.<br />
<br />
Depending on the needs, the system can register as many counters as needed.<br />
<br />
<br />
The steps to set a new counter are:<br />
<br />
'''Options'''⇒ '''Settings'''⇒ '''Invoicing'''⇒ '''Counters'''⇒ '''New counter'''<br />
<br />
The fields should be filled in according to the directions below:<br />
<br />
[[File:inv_new_counter_1a.png]]<br />
[[File:inv_new_counter_2a.png]]<br />
<br />
'''1. Title:''' This title is for internal use and will appear during invoice preview to make the selection of the counter easier (it will not be displayed on the invoice).<br />
<br />
'''2. Type:''' Defines the type of the counter, e.g. invoice, receipt, credit invoice etc.<br />
<br />
'''3. Initial value:''' A starting number for the invoices should be defined. If another system has already been used for invoicing and the last invoice was e.g. 515, the next value can be registered, e.g. 516. Otherwise, 1 or 1001 or something similar can be registered.<br />
<br />
'''4. Next value:''' This is an informative and read-only field to show what will be the next value of the counter.<br />
<br />
'''5. Format:''' A specific format can be provided to the numbering. Letters or numbers can be placed, before or after the numbering, and the symbols # can be used to define the length and the position of the numbering. For example, if the invoices should have a numbering like A101, A102, etc., "A###" should be placed here. If the required format is like 1001/2016, 1002/2016, etc., "####/2016" should be defined as a format. The final format is available at the invoice preview. <br />
<br />
'''6. Enabled:''' An enabled counter appears in the list of counters at the invoice preview, while a disabled not.<br />
<br />
'''7. Ok:''' Saves the registration.<br />
<br />
== '''Enabling taxes in price lists''' ==<br />
Enabling the taxes in price lists is necessary before invoicing.<br />
<br />
Following the steps '''Options'''⇒ '''Settings'''⇒ '''Pricing policy'''⇒ '''Price lists''' and clicking on the price list name, the following screen is available by clicking on the tab '''"Taxes"'''. <br />
<br />
[[File:inv_pricelist_tax_en.png]]<br />
<br />
'''Enabled:''' When clicked, tax is enabled. <br />
<br />
'''Included:''' When clicked, tax is included.<br />
<br />
== '''Customizing the invoice templates''' ==<br />
Templates can be used in invoicing. A list of them is available following these steps: '''Options'''⇒ '''Settings'''⇒ '''Templates'''<br />
<br />
[[File:inv_template_list_en.png]]<br />
<br />
In this list, there are several templates for invoices and receipts in many languages. Using the filters ('''"Show filter"''' button), the appropriate template can be found and open for editing by clicking on it. <br />
<br />
<br />
[[File:inv_template_1a.png]]<br />
<br />
'''1. Title:''' It can be renamed if it is required. <br />
<br />
'''2. Template Type:''' It is set by default.<br />
<br />
'''3. Language:''' It is set by default.<br />
<br />
'''4. Subject:''' N/A in invoicing.<br />
<br />
'''5. Content:''' The content can be available for editing in a larger view, by clicking on the '''"full screen"''' button '''(6)'''.<br />
<br />
<br />
[[File:inv_template_2_en.png]]<br />
<br />
'''" 1 & 2 "''': The logo and the billing information (address, VAT or TAX ID number, contact info etc.) of the hotel must be included in these fields.<br />
<br />
<br />
<u>'''Note:'''</u> <br />
<br />
A new template can be created, following the steps: '''Options'''⇒ '''Settings'''⇒ '''Templates'''⇒ '''New template'''. The fields should be filled in as per above.<br />
<br />
== '''How to invoice''' ==<br />
<br />
<br />
==='''Final invoice'''===<br />
<br />
If only one invoice should be issued for the whole amount of the reservation to a customer, it can be easily done by clicking the ''''Final invoice'''' button in the reservation form. <br />
<br />
[[File:inv_res_invoice.png]] <br />
<br />
Then, the steps below should be followed:<br />
<br />
[[File:inv final step en.png]]<br />
<br />
'''1. Template:''' Defines the invoice/receipt template.<br />
<br />
'''2. Counter:''' Defines the counter.<br />
<br />
'''3. Issue:''' Issues the invoice.<br />
<br />
Issued invoices can be seen on screen, printed on printer and exported in pdf or excel.<br />
<br />
==='''Reservations invoicing'''===<br />
Customers, booking agencies and companies can be invoiced, using the ''''Reservations invoicing'''' tool. <br />
<br />
It is also used in cases that more than one invoice should be issued, e.g. in case that the total amount has to split per customer in separate invoices.<br />
<br />
<br />
The tool is available at: '''Options⇒ Tools ⇒ Invoicing⇒ Reservations invoicing'''<br />
<br />
[[File:inv_res_invoicing_form_en.png]]<br />
<br />
'''1. Type:''' Filters the reservations according to the arrival or departure date.<br />
<br />
'''2. From:''' Defines the first day of the selected time period.<br />
<br />
'''3. To:''' Defines the last day of the selected timer period.<br />
<br />
'''4. Agency:''' Defines the agency, if it is required.<br />
<br />
'''5. Filter:''' Shows the results.<br />
<br />
'''6. Reset:''' Clears the filters.<br />
<br />
'''7. Invoicing:''' Click to go to the next step.<br />
<br />
<br />
[[File:inv_res_step_1a.png]]<br />
<br />
'''1. Invoice language: ''' Defines the language.<br />
<br />
'''2. Select who will be invoiced:''' Selection according to the case.<br />
<br />
'''5. Next step:''' Click to go to the next step.<br />
<br />
<br />
The charges can be defined at the next step.<br />
<br />
[[File:Inv res step 2 en.png]]<br />
<br />
'''1. Quantity:''' It can be changed, selecting a number from the drop-down list.<br />
<br />
'''2. Description:''' As it will be displayed on the invoice.<br />
<br />
'''3. Unit price:''' As it is set in the reservation. <br />
<br />
'''4. Total:''' This is related to the selected quantity.<br />
<br />
'''5. Next step:''' Click to go to the next step.<br />
<br />
<br />
[[File:Inv res step 3a.png]]<br />
<br />
'''1. Template:''' The appropriate template should be selected from the drop-down list. <br />
<br />
'''2. Counter:''' The appropriate counter should be selected from drop-down list. <br />
<br />
'''3. Issue: ''' Click to invoice. <br />
<br />
Issued invoices can be seen on screen, printed on printer and exported in pdf or excel.<br />
<br />
The invoice is ready!<br />
<br />
== Reports ==<br />
There are several reports related to the issued invoices, in the respective part of the reports section: '''Options⇒ Reports⇒ Invoicing'''<br />
<br />
The available reports are the following: <br />
<br />
<br />
'''20 Invoices/receipts for period by counter:''' Depending on the selected period, the report includes the invoices/receipts by counter.<br />
<br />
'''21 Invoices/receipts for period by counter (tax breakdown):''' Depending on the selected period, the report includes not only the invoices/receipts by counter, but also the tax breakdown. <br />
<br />
'''19 Reservation invoice/receipt:''' If an invoice must be reprinted, it can be done by using this report. The invoice can be found by selecting the counter and typing the number of the invoice. <br />
<br />
'''40 Uninvoiced reservations by booking agency and arrival date for period:''' Depending on the selected arrival dates, a list of uninvoiced reservations is provided.<br />
<br />
'''41 Uninvoiced reservations by booking agency and departure date for period:''' Depending on the selected departure dates, a list of uninvoiced reservations is provided.<br />
<br />
== Billing info agency ==<br />
The billing information of an agency can be added by creating a new customer. <br />
<br />
It can be done following the steps: <br />
<br />
'''Options⇒ Customers⇒ New customer''' <br />
<br />
[[File:cus_new_ba_1_en.png]]<br />
<br />
'''1. First name: ''' The name of the agency/company to be invoiced.<br />
<br />
All the other fields should not be filled in.<br />
<br />
<br />
[[File:cus_new_ba_2_en.png]]<br />
<br />
'''1. - 7. :''' The billing info of the booking agency/company.<br />
<br />
<br />
<br />
After the customer is created, it must be connected to the booking agency.<br />
It can be done by following the steps: '''Options⇒ Settings⇒ Booking agencies'''<br />
<br />
[[File:inv_ba_billing_info_en.png]]<br />
<br />
'''1. Customer:''' The name of the agency can be found in this list by typing the first letters of its name.<br />
<br />
'''2. Cooperation type:''' In this case, ‘the agency pays for the reservation’ is the correct selection.<br />
<br />
and the entry is saved by clicking on '''save'''.</div>Alexandrahttp://help.hoteliga.com/en/index.php?title=Board&diff=2195Board2020-01-28T13:59:42Z<p>Alexandra: Created page with "Go to '''Options=>Settings=>Board'''. The default board options are: *Full Board *Half Board *Bed and Breakfast *Room Only *All-inclusive If you wish to edit the exi..."</p>
<hr />
<div>Go to '''Options=>Settings=>Board'''.<br />
<br />
<br />
The default board options are:<br />
<br />
*Full Board<br />
<br />
*Half Board<br />
<br />
*Bed and Breakfast<br />
<br />
*Room Only<br />
<br />
*All-inclusive<br />
<br />
<br />
If you wish to edit the existing boards, you can click on each one to change the title, add a title in another supported language or disable any board options that are not applicable. <br />
<br />
Click OK to save the changes.</div>Alexandrahttp://help.hoteliga.com/en/index.php?title=Users&diff=2194Users2020-01-28T13:51:43Z<p>Alexandra: </p>
<hr />
<div>== Introduction ==<br />
hoteliga is a multi-user system, allowing access to different users with different permissions to the system.<br />
<br />
Apart from controlling and limiting access to various pages of the system, having different users also helps you '''track''' who did what and when. For example, you can have detailed information of when a user modified a reservation and what exactly.<br />
<br />
hoteliga has two types of users:<br />
* '''Normal users''', are the ones that access the system from a laptop/tablet/smartphone to carry out most of the work for the property.<br />
* '''Housekeeping users''', are the ones that are in charge of cleaning and have basically access only to the housekeeping module.<br />
<br />
Every hoteliga domain has at least one user, which is the administrator or '''"admin"'''. This user has all the permissions possible in the system.<br />
== The Maximum Number of Users ==<br />
Every hoteliga PMS plan has a certain number of allowed users. For example, in the Bronze plan, you can't have more users than the user "admin".<br />
<br />
In the [http://www.hoteliga.com hoteliga web site], you can check how many users your selected hoteliga plan allows.<br />
<br />
If you need more users than you are allowed, you can purchase them. Contact us for more information.<br />
<br />
== Adding a New User ==<br />
In order to add a new user, go to '''Options⇒ Settings⇒ Users'''.<br />
<br />
Click on '''New user'''.<br />
<br />
Username: enter the name of the new user.<br />
<br />
Enabled: select to enable this user.<br />
<br />
New password: the user's password (the user can change the password later on from his profile)<br />
<br />
Confirm new password: type the password again.<br />
<br />
Permissions: select the sections of the system that this user will have access to. You can also select for which actions the user has permission, e.g. overriding the prices in a reservation.<br />
<br />
Click OK to save.<br />
<br />
<br />
==Disabling a user==<br />
<br />
<br />
Go to '''Options=> Settings=> Users'''.<br />
<br />
Click on the user you wish to disable.<br />
<br />
Unclick "Enabled".<br />
<br />
Click OK.</div>Alexandrahttp://help.hoteliga.com/en/index.php?title=Users&diff=2193Users2020-01-28T13:51:19Z<p>Alexandra: </p>
<hr />
<div>== Introduction ==<br />
hoteliga is a multi-user system, allowing access to different users with different permissions to the system.<br />
<br />
Apart from controlling and limiting access to various pages of the system, having different users also helps you '''track''' who did what and when. For example, you can have detailed information of when a user modified a reservation and what exactly.<br />
<br />
hoteliga has two types of users:<br />
* '''Normal users''', are the ones that access the system from a laptop/tablet/smartphone to carry out most of the work for the property.<br />
* '''Housekeeping users''', are the ones that are in charge of cleaning and have basically access only to the housekeeping module.<br />
<br />
Every hoteliga domain has at least one user, which is the administrator or '''"admin"'''. This user has all the permissions possible in the system.<br />
== The Maximum Number of Users ==<br />
Every hoteliga PMS plan has a certain number of allowed users. For example, in the Bronze plan, you can't have more users than the user "admin".<br />
<br />
In the [http://www.hoteliga.com hoteliga web site], you can check how many users your selected hoteliga plan allows.<br />
<br />
If you need more users than you are allowed, you can purchase them. Contact us for more information.<br />
<br />
== Adding a New User ==<br />
In order to add a new user, go to '''Options⇒ Settings⇒ Users'''.<br />
<br />
Click on '''New user'''.<br />
<br />
Username: enter the name of the new user.<br />
<br />
Enabled: select to enable this user.<br />
<br />
New password: the user's password (the user can change the password later on from his profile)<br />
<br />
Confirm new password: type the password again.<br />
<br />
Permissions: select the sections of the system that this user will have access to. You can also select for which actions the user has permission, e.g. overriding the prices in a reservation.<br />
<br />
Click OK to save.<br />
<br />
<br />
Disabling a user:<br />
<br />
<br />
Go to '''Options=> Settings=> Users'''.<br />
<br />
Click on the user you wish to disable.<br />
<br />
Unclick "Enabled".<br />
<br />
Click OK.</div>Alexandrahttp://help.hoteliga.com/en/index.php?title=Other_Settings&diff=2192Other Settings2020-01-28T13:41:38Z<p>Alexandra: </p>
<hr />
<div><br />
#[[Reservation Sources]]<br />
#[[Board]]<br />
#[[Users]]</div>Alexandrahttp://help.hoteliga.com/en/index.php?title=Booking_agency_Setup&diff=2191Booking agency Setup2020-01-28T13:38:47Z<p>Alexandra: /* Contracts */</p>
<hr />
<div>Go to '''Settings''' and click '''Booking agencies'''.<br />
<br />
Click the button '''New booking agency'''. <br />
<br />
#Type the title or name of the booking agency (for example booking.com, TUI etc.). <br />
#Select '''Enabled''' to enable the booking agency. <br />
#Select '''Override prices''' if you want to be able to override prices within the reservation. To be able to Overide prices for a booking agency, you have to enable it here and also have this option enabled in user permissions.<br />
#Click '''OK'''.<br />
<br />
Disable a booking agency:<br />
Click on the booking agency that you want to disable. Uncheck 'Enabled'. Click OK.<br />
<br />
<br />
==[[Contracts]]==<br />
<br />
To create a new contract, go to '''Settings''' and click '''Contracts'''. <br />
<br />
Click on the button '''New contract'''.<br />
<br />
'''Basic data''': <br />
<br />
#'''Title''': Type the name of the agency.<br />
#'''Agency''': Select the agency from the list.<br />
#'''Channel''': This is used only with OTAs, such as Booking.com after the connection has been completed.<br />
#'''From''': Starting date of the contract.<br />
#'''To''': End date of the contract.<br />
#'''Price list''': Choose the price list related to this contract<br />
<br />
'''Rooms''': <br />
At this tab you can set the sales target and the minimum contractual allotment per type of room and per period.<br />
<br />
NOTICE: Sales targets are used in various reports regarding occupancy (occupancy per day, occupancy per booking agency etc.). Therefore it is important to set the sales target for each booking agency in order to get correct reports and be able to make correct decisions.</div>Alexandrahttp://help.hoteliga.com/en/index.php?title=Reservation_Sources&diff=2190Reservation Sources2020-01-28T13:29:16Z<p>Alexandra: </p>
<hr />
<div>==Reservation Sources==<br />
<br />
To create or edit reservation sources, go to '''Options''' => '''Settings'''.<br />
<br />
To create a new reservation source, click '''New reservation source'''.<br />
<br />
Type a title (e.g. friend, telephone, e-mail campaign etc.).<br />
<br />
Click OK to save changes.</div>Alexandrahttp://help.hoteliga.com/en/index.php?title=Reservation_Sources&diff=2189Reservation Sources2020-01-28T13:28:59Z<p>Alexandra: Created page with "==Reservation Sources== To create or edit reservation sources, go to '''Options''' => '''Settings'''. To create a new reservation source, click '''New reservation source'''..."</p>
<hr />
<div>==Reservation Sources==<br />
<br />
To create or edit reservation sources, go to '''Options''' => '''Settings'''.<br />
<br />
To create a new reservation source, click '''New reservation source'''<br />
Type a title (e.g. friend, telephone, e-mail campaign etc.)<br />
Click OK to save changes.</div>Alexandrahttp://help.hoteliga.com/en/index.php?title=Other_Settings&diff=2188Other Settings2020-01-28T13:25:48Z<p>Alexandra: </p>
<hr />
<div><br />
#[[Special Prices]]<br />
#[[Reservation Sources]]</div>Alexandrahttp://help.hoteliga.com/en/index.php?title=Other_Settings&diff=2187Other Settings2020-01-28T13:24:12Z<p>Alexandra: </p>
<hr />
<div>#[[Basic Data]]<br />
#[[Special Prices]]<br />
#[[Reservation Sources]]</div>Alexandrahttp://help.hoteliga.com/en/index.php?title=Other_Settings&diff=2186Other Settings2020-01-28T13:22:27Z<p>Alexandra: </p>
<hr />
<div>#[[Basic Data]]<br />
#[[Special Prices Τιμές]]<br />
#[[Extra Charges]]<br />
#[[Reservation Sources]]</div>Alexandrahttp://help.hoteliga.com/en/index.php?title=Other_Settings&diff=2185Other Settings2020-01-28T13:21:17Z<p>Alexandra: Created page with "#Basic Data #Special Prices Τιμές #Επιπλέον Χρεώσεις #Reservation Sources"</p>
<hr />
<div>#[[Basic Data]]<br />
#[[Special Prices Τιμές]]<br />
#[[Επιπλέον Χρεώσεις]]<br />
#[[Reservation Sources]]</div>Alexandrahttp://help.hoteliga.com/en/index.php?title=PMS&diff=2184PMS2020-01-28T13:17:39Z<p>Alexandra: /* The User Interface */</p>
<hr />
<div>PMS stands for Property Management System<br />
<br />
== Main Functionality ==<br />
hoteliga PMS has the following features:<br />
* '''Reservations Management''' ([[The Dashboard (Home Page)|dashboard]], [[The Reservations Calendar|reservations calendar]], [[The Reservations Table|reservations table]], [[The Room Layout|room layout]])<br />
* '''[[Customer Management]]''' (customer reservation history, transactions, customer categorization)<br />
* '''Guest Management''' (guest details, guest reports)<br />
* '''Agencies Management''' ([[Contracts|contracts]], transactions, balances)<br />
* '''Housekeeping''' (plans, tasks, mobile app)<br />
* '''Invoicing''' ([[taxes]], [[counters]], [[templates]], [[reports]])<br />
* '''Room Maintenance''' (out of service and out of order)<br />
* '''Export Data for the Authorities''' (police and statistics authorities)<br />
* '''[[Automation]]''' (automated emails)<br />
<br />
== Key Characteristics ==<br />
* Highly localizable (languages, currencies, taxation)<br />
* Multiple [[Contracts|contracts]]<br />
* [[Price Lists|Price lists]] season-based or day-by-day<br />
* [[Users|User management]]<br />
* Dynamic [[Templates|templates]]<br />
* Many general and detailed [[Reports|reports]]<br />
* Optional integrated direct connections with OTAs ([[Channel Manager|hoteliga channel manager]]) or third-party channel managers<br />
* Optional integration with [[Booking Engine|hoteliga booking engine]]<br />
* [[API]] available for custom applications<br />
<br />
== The User Interface ==<br />
* [[The Dashboard (Home Page)]]<br />
* [[The Reservations Calendar]]<br />
* [[The Reservation Window]]<br />
* [[The Room Layout]]<br />
* [[Other Settings]]<br />
<br />
== Key Concepts ==<br />
* Simplified Look, Easy to Understand<br />
* [[The Normal and the Agreed Price|Normal price and agreed price]]<br />
* Overbooking allowed (and highlighted)<br />
* Room capacity on room level, not on room-type level<br />
* No night audits<br />
* Similar user experience in desktop and mobile<br />
<br />
== HOW-TO's ==<br />
* How to [[Property Setup|setup your property]]<br />
* How to [[Room Setup|set room types, room groups and rooms]]<br />
* How to [[Special prices Setup|set special prices]]<br />
* How to [[Booking agency Setup|create a booking agency]]<br />
* How to [[Housekeeping Setup|set rules for housekeeping]]<br />
* How to [[Extra charges|add extra charges]]<br />
* How to [[Change Board name|change board name]]<br />
* How to [[Create New Users|create new users]]</div>Alexandrahttp://help.hoteliga.com/en/index.php?title=Booking_agency_Setup&diff=2183Booking agency Setup2020-01-28T13:13:59Z<p>Alexandra: /* Contracts */</p>
<hr />
<div>Go to '''Settings''' and click '''Booking agencies'''.<br />
<br />
Click the button '''New booking agency'''. <br />
<br />
#Type the title or name of the booking agency (for example booking.com, TUI etc.). <br />
#Select '''Enabled''' to enable the booking agency. <br />
#Select '''Override prices''' if you want to be able to override prices within the reservation. To be able to Overide prices for a booking agency, you have to enable it here and also have this option enabled in user permissions.<br />
#Click '''OK'''.<br />
<br />
Disable a booking agency:<br />
Click on the booking agency that you want to disable. Uncheck 'Enabled'. Click OK.<br />
<br />
<br />
==[[Contracts]]==<br />
<br />
To create a new contract, go to '''Settings''' and click '''Contracts'''. <br />
<br />
Click on the button '''New contract'''.<br />
<br />
'''Basic data''': <br />
<br />
#Title: Type the name of the agency.<br />
#Agency: Select the agency from the list.<br />
#Channel: This is used only with OTAs, such as Booking.com after the connection has been completed.<br />
#From: Starting date of the contract.<br />
#To: End date of the contract.<br />
#Price list: Choose the price list related to this contract<br />
<br />
'''Rooms''': <br />
At this tab you can set the sales target and the minimum contractual allotment per type of room and per period.<br />
<br />
NOTICE: Sales targets are used in various reports regarding occupancy (occupancy per day, occupancy per booking agency etc.). Therefore it is important to set the sales target for each booking agency in order to get correct reports and be able to make correct decisions.</div>Alexandrahttp://help.hoteliga.com/en/index.php?title=Booking_agency_Setup&diff=2182Booking agency Setup2020-01-28T12:02:09Z<p>Alexandra: </p>
<hr />
<div>Go to '''Settings''' and click '''Booking agencies'''.<br />
<br />
Click the button '''New booking agency'''. <br />
<br />
#Type the title or name of the booking agency (for example booking.com, TUI etc.). <br />
#Select '''Enabled''' to enable the booking agency. <br />
#Select '''Override prices''' if you want to be able to override prices within the reservation. To be able to Overide prices for a booking agency, you have to enable it here and also have this option enabled in user permissions.<br />
#Click '''OK'''.<br />
<br />
Disable a booking agency:<br />
Click on the booking agency that you want to disable. Uncheck 'Enabled'. Click OK.<br />
<br />
<br />
==Contracts==<br />
<br />
To create a new contract, go to settings and click ‘Contracts’. Click on the button ‘New contract’.<br />
<br />
Basic data: <br />
Title: Type the name of the agency.<br />
Agency: Select the agency from the list.<br />
From: Starting date of the contract.<br />
To: End date of the contract.<br />
Price list: Choose the price list related to this contract<br />
<br />
Rooms: At this tab you can set the sales target and the minimum contractual per type of room and per season.<br />
<br />
NOTICE: Sales targets are used in various reports regarding occupancy (occupancy per day, occupancy per booking agency etc.). Therefore it is important to set the sales target for each booking agency in order to get correct reports and be able to make correct decisions.</div>Alexandrahttp://help.hoteliga.com/en/index.php?title=Booking_agency_Setup&diff=2181Booking agency Setup2020-01-28T12:00:22Z<p>Alexandra: </p>
<hr />
<div>Go to '''Settings''' and click '''Booking agencies'''.<br />
<br />
Click the button '''New booking agency'''. <br />
<br />
#Type the title or name of the booking agency (for example booking.com, TUI etc.). <br />
#Select '''Enabled''' to enable the booking agency. <br />
#Select '''Override prices''' if you want to be able to override prices within the reservation. To be able to Overide prices for a booking agency, you have to enable it here and also have this option enabled in user permissions.<br />
#Click '''OK'''.<br />
<br />
Disable a booking agency:<br />
Click on the booking agency that you want to disable. Uncheck 'Enabled'. Click OK.<br />
<br />
<br />
Contracts<br />
<br />
To create a new contract, go to settings and click ‘Contracts’. Click on the button ‘New contract’.<br />
<br />
Basic data: <br />
Title: Type the name of the agency.<br />
Agency: Select the agency from the list.<br />
From: Starting date of the contract.<br />
To: End date of the contract.<br />
Price list: Choose the price list related to this contract<br />
<br />
Rooms: At this tab you can set the sales target and the minimum contractual per type of room and per season.<br />
<br />
NOTICE: Sales targets are used in various reports regarding occupancy (occupancy per day, occupancy per booking agency etc.). Therefore it is important to set the sales target for each booking agency in order to get correct reports and be able to make correct decisions.</div>Alexandrahttp://help.hoteliga.com/en/index.php?title=Booking_agency_Setup&diff=2180Booking agency Setup2020-01-28T11:59:11Z<p>Alexandra: </p>
<hr />
<div>Go to '''Settings''' and click 'Booking agencies'.<br />
<br />
Click the button 'New booking agency'. <br />
<br />
#Type the title or name of the booking agency (for example booking.com, TUI etc.). <br />
#Select 'Enabled' to enable the booking agency. <br />
#Select 'Override prices' if you want to be able to override prices within the reservation. To be able to Overide prices for a booking agency, you have to enable it here and also have this option enabled in user permissions.<br />
#Click OK.<br />
<br />
Disable a booking agency:<br />
Click on the booking agency that you want to disable. Uncheck 'Enabled'. Click OK.<br />
<br />
<br />
Contracts<br />
<br />
To create a new contract, go to settings and click ‘Contracts’. Click on the button ‘New contract’.<br />
<br />
Basic data: <br />
Title: Type the name of the agency.<br />
Agency: Select the agency from the list.<br />
From: Starting date of the contract.<br />
To: End date of the contract.<br />
Price list: Choose the price list related to this contract<br />
<br />
Rooms: At this tab you can set the sales target and the minimum contractual per type of room and per season.<br />
<br />
NOTICE: Sales targets are used in various reports regarding occupancy (occupancy per day, occupancy per booking agency etc.). Therefore it is important to set the sales target for each booking agency in order to get correct reports and be able to make correct decisions.</div>Alexandrahttp://help.hoteliga.com/en/index.php?title=Special_prices_Setup&diff=2179Special prices Setup2020-01-28T11:26:05Z<p>Alexandra: </p>
<hr />
<div>The system automatically checks if any special prices (discounts or surcharges) apply when you select the reservation date from inside the reservation.<br />
<br />
Special prices can be: <br />
Discount on rates e.g. early booking discount 10%, special offer ‘save 20€’, long stay discount 5% etc.<br />
Surcharge on rates e.g. when your occupancy is very high and you want to increase rates, when you want to increase your prices for specific dates due to an event ect.<br />
Special prices can be applied on accommodation and/or board and the can also be applied to specific types of rooms. Stay restrictions are also an option (eg. Minimum stay, exact stay).<br />
<br />
To create and apply special prices on price lists you need to follow the steps below.<br />
<br />
'''Open/closed calendar'''<br />
<br />
Go to settings and click 'Special calendars'.<br />
Click the 'New special calendar' button.<br />
Use Open/closed calendar to set the dates of stay that you want a special rate to apply (customer's stay). When a special price is valid, color green (open) and when it is not valid, color red (closed).<br />
Title: Give a title to the calendar (e.g. early booking discount 10%).<br />
Type: Choose Open/closed calendar<br />
<br />
Move your mouse (point with your finger if you are using a smartphone or a tablet) on the buttons 'Open' or 'Closed'. <br />
Move your mouse (point with your finger if you are using a smartphone or a tablet) to the dates you want, click and color the dates. If you want to select multiple dates together, left click and hold while moving over the dates.<br />
You can also use filters right (Set, as) to set up a whole month etc. <br />
Click Save to OK the changes.<br />
<br />
Special prices<br />
<br />
To create a special price go to settings and click 'Special prices'.<br />
Click the 'New special price' button.<br />
Fill in the 'Basic data', choose the type of this special price (discount or surcharge) and click Save.<br />
<br />
Click on the tab 'Accommodation' and set the absolute value or percentage of the discount or surcharge. <br />
Select the types of rooms that this special price applies. <br />
Choose if there is a stay restriction (eg. minimum 5 nights). <br />
Click Save.<br />
To apply the special price on board, click on the tab 'Board'. Click on the types of board to apply the special price or leave unchecked if the special price doesn't apply.<br />
Click Save.<br />
<br />
Price lists<br />
<br />
Go to settings and click 'Price lists'.<br />
Click on the tab 'Special prices'. Click the button 'New special price'. <br />
Special Price: Select the special price you want to apply to this price list (e.g. early booking discount10%, long stayers 5% etc.).<br />
Validity from: The starting date that the reservation can be made in order for the special price to apply.<br />
Validity to: The last date a reservation can be made in order for this special rate to apply.<br />
Arrival: Choose the Open/closed calendar specifying the dates of stay for this special price to apply.<br />
Click Save.<br />
<br />
E.g. early booking<br />
<br />
Step by step example of how to apply an early booking discount.<br />
<br />
10% early booking discount on rates for reservations made from 1.12.2014 until 31.1.2015 for stays from 1.2.2015 until 30.3.2015. The early booking applies to all types of rooms and breakfast.<br />
<br />
Step 1<br />
<br />
Go to settings and click 'Special calendars'.<br />
Click the 'New special calendar' button.<br />
Use Open/closed calendar to set the dates of stay that you want the early booking discount to apply (from 1.2.2015 until 30.3.2015).<br />
Title: Give a title to the calendar (e.g. early booking discount TUI).<br />
Type: Choose Open/closed calendar<br />
<br />
Move your mouse (point with your finger if you are using a smartphone or a tablet) and click on the button ‘Open’. <br />
Move your mouse (point with your finger if you are using a smartphone or a tablet) and click on the dates from 1.2.2015 until 30.3.2015. Color them with green (open). If you want to select multiple dates together, left click and hold while moving over the dates.<br />
You can also use the filters (Set, as) to set up a whole month.<br />
Move your mouse (point with your finger if you are using a smartphone or a tablet) and click on the button ‘Closed. <br />
Set ‘Remaining’ as closed (red). <br />
Click Save.<br />
<br />
Step 2<br />
<br />
Go to settings and click ‘Special prices’ Click the 'New special price' button.<br />
Fill in the 'Basic data', choose the type ‘discount’ and click Save. <br />
Click on the tab 'Accommodation' and set 10% discount. <br />
Select all types of rooms. <br />
Choose stay restriction ‘Without restriction’.<br />
Click Save. <br />
Click on the tab 'Board'. Set discount: 10%. Click on breakfast.<br />
Click Save.<br />
<br />
Step 3<br />
<br />
Go to settings and click ‘Price lists‘.<br />
Click on the price list that you want and go to tab ’Special prices’.<br />
Click on the button 'New special price'. <br />
Special Price: select the special price 10% early booking you created in step 2.<br />
Validity from: 1.12.2014<br />
Validity to: 31.1.2015 <br />
Arrival: Choose the open/closed special calendar early booking discount TUI <br />
Click Save.</div>Alexandrahttp://help.hoteliga.com/en/index.php?title=Room_Setup&diff=2178Room Setup2020-01-28T11:04:11Z<p>Alexandra: /* Rooms */</p>
<hr />
<div>==Room types==<br />
<br />
Go to '''Settings''' and click '''Room types'''. <br />
<br />
Click the '''New room type''' button.<br />
<br />
#'''Title''': Enter the name of the room type (e.g. double, suite, studio with sea view, apartment etc.).<br />
#'''Color''': Select a color for this room type. The selected color will be used in the calendar for this room type.<br />
#'''Category''': Select the category for this room type, e.g. Room, Villa, Apartment etc. <br />
#'''Single room''': Select this if this room type only fits a single bed. <br />
#'''Priority''': Give a priority number to this room type. For example, a room type with priority number 3 appears before a room type with priority number 5. <br />
#'''Exclude from occupancy''': Select this if you want to exclude this room type from all calculations and reports regarding occupancy. <br />
#'''Include in booking engine results''': Select this ''only'' if you wish this room type to appear in the booking engine as an extra charge. Usually this option applies to services with a limited quantity, e.g. parking spots.<br />
#'''Cleaning fees''': Enter the cleaning cost per stay. Use this if you manage apartments.<br />
#'''Notes''': Any notes entered here can be used in the email templates sent through the reservation window. Here you can enter for example directions to get to the hotel / apartment, things to do in the area, etc.<br />
#Click '''Save'''<br />
<br />
<br />
<br />
==Room groups==<br />
<br />
Room groups can be used as an alternative way of grouping rooms.<br />
<br />
If you wish to create room groups (eg. 1st floor, 2nd floor etc.) go to '''Settings''' and click '''Room groups'''. <br />
<br />
Click the '''New room group''' button, enter a title, select a color and click OK.<br />
<br />
<br />
==Rooms==<br />
<br />
Go to '''Settings''' and click '''Rooms'''. <br />
<br />
Click the 'New room' button.<br />
<br />
#'''Title''': Give a title to the room. This will be used in the calendar, room layout, reports and invoices issued by the system.<br />
#'''Room type''': Select an existing room type for this room.<br />
#'''Room group''': Select an existing room group for this room.<br />
#'''Priority''': Give a priority number to this room. This will be used by the system (for example in the calendar) to order the rooms based on the priority number, e.g. room with priority number 3 will appear before room with priority number 5. <br />
#'''Enable''': Select if this room is active or not. You can deactivate a room if it is no longer being used and you do not wish to see it in the calendar.<br />
#'''Adults''': Define the base occupancy for this room. This is the typical amount of adults that a room accepts. As usually rooms of the same room type have variations, base occupancy is set at room-level.<br />
#'''Adults (maximum)''': Define the maximum allowed number of adults in this room. If a room cannot hold more than the base occupancy, set the same value here. The system uses the difference between maximum adults and adults to calculate extra bed costs. It also displays an alert in the reservation in case you have more adults than the room can hold.<br />
#'''Children''': Select the number of FREE children beds that exist in this room. If no children beds exist, the cost of children will be based on the price list used.<br />
#'''Smoking allowed''': Select if smoking is allowed in this room.<br />
#'''Floor''': Assign a floor to the room. This will be used for the room layout.</div>Alexandrahttp://help.hoteliga.com/en/index.php?title=Room_Setup&diff=2177Room Setup2020-01-28T10:35:10Z<p>Alexandra: </p>
<hr />
<div>==Room types==<br />
<br />
Go to '''Settings''' and click '''Room types'''. <br />
<br />
Click the '''New room type''' button.<br />
<br />
#'''Title''': Enter the name of the room type (e.g. double, suite, studio with sea view, apartment etc.).<br />
#'''Color''': Select a color for this room type. The selected color will be used in the calendar for this room type.<br />
#'''Category''': Select the category for this room type, e.g. Room, Villa, Apartment etc. <br />
#'''Single room''': Select this if this room type only fits a single bed. <br />
#'''Priority''': Give a priority number to this room type. For example, a room type with priority number 3 appears before a room type with priority number 5. <br />
#'''Exclude from occupancy''': Select this if you want to exclude this room type from all calculations and reports regarding occupancy. <br />
#'''Include in booking engine results''': Select this ''only'' if you wish this room type to appear in the booking engine as an extra charge. Usually this option applies to services with a limited quantity, e.g. parking spots.<br />
#'''Cleaning fees''': Enter the cleaning cost per stay. Use this if you manage apartments.<br />
#'''Notes''': Any notes entered here can be used in the email templates sent through the reservation window. Here you can enter for example directions to get to the hotel / apartment, things to do in the area, etc.<br />
#Click '''Save'''<br />
<br />
<br />
<br />
==Room groups==<br />
<br />
Room groups can be used as an alternative way of grouping rooms.<br />
<br />
If you wish to create room groups (eg. 1st floor, 2nd floor etc.) go to '''Settings''' and click '''Room groups'''. <br />
<br />
Click the '''New room group''' button, enter a title, select a color and click OK.<br />
<br />
<br />
==Rooms==<br />
<br />
Go to settings and click 'Rooms'. Click the 'New room' button. Enter your rooms (eg. 102, 103 or the names of the rooms). Click OK.</div>Alexandrahttp://help.hoteliga.com/en/index.php?title=Room_Setup&diff=2176Room Setup2020-01-28T10:30:58Z<p>Alexandra: </p>
<hr />
<div>==Room types==<br />
<br />
Go to '''Settings''' and click '''Room types'''. <br />
<br />
Click the '''New room type''' button.<br />
<br />
#'''Title''': Enter the name of the room type (e.g. double, suite, studio with sea view, apartment etc.).<br />
#'''Color''': Select a color for this room type. The selected color will be used in the calendar for this room type.<br />
#'''Category''': Select the category for this room type, e.g. Room, Villa, Apartment etc. <br />
#'''Single room''': Select this ''only'' if this room type only fits a single bed. <br />
#'''Priority''': Give a priority number to this room type. For example, a room type with priority number 3 appears before a room type with priority number 5. <br />
#'''Exclude from occupancy''': Select this if you want to exclude this room type from all calculations and reports regarding occupancy. <br />
#'''Include in booking engine results''': Select this ''only'' if you wish this room type to appear in the booking engine as an extra charge. Usually this option applies to services with a limited quantity, e.g. parking spots.<br />
#'''Cleaning fees''': Enter the cleaning cost per stay. Use this if you manage apartments.<br />
#'''Notes''': Any notes entered here can be used in the email templates sent through the reservation window. Here you can enter for example directions to get to the hotel / apartment, things to do in the area, etc.<br />
#Click '''Save'''<br />
<br />
<br />
'''Rooms''':<br />
<br />
Go to settings and click 'Rooms'. Click the 'New room' button. Enter your rooms (eg. 102, 103 or the names of the rooms). Click OK.<br />
<br />
'''Room groups''':<br />
<br />
If you wish to create room groups (eg. 1st floor, 2nd floor etc.) go to settings and click 'Room groups'. Click the 'New room group' button, enter a title, select a color and click OK.</div>Alexandrahttp://help.hoteliga.com/en/index.php?title=Room_Setup&diff=2175Room Setup2020-01-28T10:25:13Z<p>Alexandra: </p>
<hr />
<div>==Room types==<br />
<br />
Go to '''Settings''' and click '''Room types'''. <br />
<br />
Click the '''New room type''' button.<br />
<br />
#'''Title''': Enter the name of the room type (e.g. double, suite, studio with sea view, apartment etc.).<br />
#'''Color''': Select a color for this room type. The selected color will be used in the calendar for this room type.<br />
#'''Category''': Select the category for this room type, e.g. Room, Villa, Apartment etc. <br />
#'''Single room''': Select this ''only'' if this room type only fits a single bed. <br />
#'''Priority''': Give a priority number to this room type. For example, a room type with priority number 3 appears before a room type with priority number 5. <br />
#'''Exclude from occupancy''': Select this if you want to exclude this room type from all calculations and reports regarding occupancy. <br />
#'''Include in booking engine results''': Select this ''only'' if you wish this room type to appear in the booking engine as an extra charge. Usually this option applies to services with a limited quantity, e.g. parking spots.<br />
#'''Cleaning fees''': Enter the cleaning cost per stay. Use this if you manage apartments.<br />
#Click '''Save'''<br />
<br />
<br />
'''Rooms''':<br />
<br />
Go to settings and click 'Rooms'. Click the 'New room' button. Enter your rooms (eg. 102, 103 or the names of the rooms). Click OK.<br />
<br />
'''Room groups''':<br />
<br />
If you wish to create room groups (eg. 1st floor, 2nd floor etc.) go to settings and click 'Room groups'. Click the 'New room group' button, enter a title, select a color and click OK.</div>Alexandrahttp://help.hoteliga.com/en/index.php?title=Room_Setup&diff=2174Room Setup2020-01-28T09:58:30Z<p>Alexandra: </p>
<hr />
<div>'''Room types''':<br />
<br />
Go to '''Settings''' and click '''Room types'''. <br />
<br />
Click the '''New room type''' button.<br />
<br />
1. '''Title''': Enter the name of the room type (e.g. double, suite, studio with sea view, apartment etc.).<br />
<br />
2. <br />
<br />
Enter the description (eg. Discover the city's largest room at this value. This modern studio of 30 sq.m can accommodate up to 3 persons as it consists of a living room and a separate bedroom with a double bed or twin beds.).Click Save.<br />
<br />
Enter the amenities (eg. wifi, air condition, mini bar etc.).Click Save.<br />
<br />
'''Rooms''':<br />
<br />
Go to settings and click 'Rooms'. Click the 'New room' button. Enter your rooms (eg. 102, 103 or the names of the rooms). Click OK.<br />
<br />
'''Room groups''':<br />
<br />
If you wish to create room groups (eg. 1st floor, 2nd floor etc.) go to settings and click 'Room groups'. Click the 'New room group' button, enter a title, select a color and click OK.</div>Alexandrahttp://help.hoteliga.com/en/index.php?title=The_Dashboard_(Home_Page)&diff=2173The Dashboard (Home Page)2020-01-28T09:28:36Z<p>Alexandra: /* The Arrivals/Checked In/Departure Column */</p>
<hr />
<div>== Introduction ==<br />
The Dashboard, or the home page, is the first page that you see when you enter the system.<br />
<br />
In a normal day, the Dashboard would look like this:<br />
<br />
[[File:Dashboard en.png|1200px]]<br />
<br />
On the top area, there is always the black toolbar with three things:<br />
<br />
{| class="wikitable" style="width:100%"<br />
|style="width:50px;text-align:center"|1<br />
|Display of '''the current logged-in user''', in the form "username@domain". For example, if you are the user "reception" of domain "theboutique", it would display "reception@theboutique". By clicking on this menu, you can see the options of [[Changing Your Password|changing your password]] and logging out from the system.<br />
|-<br />
|style="width:50px;text-align:center"|2<br />
|"Options" is the '''quick access to all functionality''' of the system. For an administrator, that would be all possible options. But for another user created from the [[Users]] page, that could be less items, depending on the permissions that the user has.<br/>Note that this menu has more choices that the big buttons displayed in the picture with numbers 6-11.<br />
|-<br />
|style="width:50px;text-align:center"|3<br />
|Quick access to the '''help pages'''.<br />
|}<br />
<br />
Below the black bar starts the main content of the Dashboard:<br />
<br />
{| class="wikitable" style="width:100%"<br />
|style="width:50px;text-align:center"|4<br />
|Various '''important notifications''' about channel manager, overbookings, time zone issues etc. <br />
|-<br />
|style="width:50px;text-align:center"|5<br />
|'''Current local date and time''', updated every minute. The heart icon next to the date/time indicates the connection with the system.<br/>Note: It is important that the date and time coincide with the ones that you have in your device. If not, go to [[Regional Settings]] to adjust the time zone of your device.<br />
|}<br />
Below of the date is a black container with buttons that link to frequently used sections of the system: <br />
{| class="wikitable" style="width:100%"<br />
|style="width:50px;text-align:center"|6<br />
|Provides quick access to [[Customer Management|the customer management page]]. <br />
|-<br />
|style="width:50px;text-align:center"|7<br />
|Provides quick access to the [[The Reservations Calendar|reservations calendar]].<br />
|-<br />
|style="width:50px;text-align:center"|8<br />
|Provides quick access to the [[The Reservations Table|reservations table]].<br />
|-<br />
|style="width:50px;text-align:center"|9<br />
|Provides quick access to the [[The Room Layout|room layout]].<br />
|-<br />
|style="width:50px;text-align:center"|10<br />
|Provides quick access to the [[Reports|reports area]].<br />
|-<br />
|style="width:50px;text-align:center"|11<br />
|Provides quick access to the [[Settings|settings area]].<br />
|}<br />
<br />
{| class="wikitable" style="width:100%"<br />
|style="width:50px;text-align:center"|12<br />
|This column displays today's arrivals.<br />
|-<br />
|style="width:50px;text-align:center"|13<br />
|It indicates today's occupancy percentage.<br />
|-<br />
|style="width:50px;text-align:center"|14<br />
|This column indicates today's departures.<br />
|-<br />
|style="width:50px;text-align:center"|15<br />
|This column indicates the customers who are currently checked-in.<br />
|-<br />
|}<br />
<br />
== Important Notifications ==<br />
<br />
<br />
Important notifications appear at the top of the main page. These notifications have to do with reservations from channels (new, modified or cancelled) or overbookings. By clicking on the reservation number you can access the reservation in question.<br />
<br />
== Occupancy ==<br />
<br />
== The Arrivals/Checked In/Departure Column ==<br />
<br />
Various icons provide more information about a reservation: <br />
<br />
[[File:arrival_en.png]]<br />
<br />
[[File:Departure_1_en.png]]<br />
{| class="wikitable" style="width:100%"<br />
|style="width:50px;text-align:center"|1<br />
|This is the name of the customer.<br />
|-<br />
|style="width:50px;text-align:center"|2<br />
|An icon next to the customer's name indicates the category this customer belongs to (e.g. VIP).<br />
|-<br />
|style="width:50px;text-align:center"|3<br />
|This is the hoteliga reservation number.<br />
|-<br />
|style="width:50px;text-align:center"|4<br />
|If the reservation came from an agency, the respective icon is shown here.<br />
|-<br />
|style="width:50px;text-align:center"|5<br />
|The country flag indicates the customer's nationality.<br />
|-<br />
|style="width:50px;text-align:center"|6<br />
|By clicking on the reservation button, you can open the reservation to see more information or edit it.<br />
|-<br />
|style="width:50px;text-align:center"|7<br />
|You can mark the reservation as checked-out by clicking on this button.<br />
|-<br />
|style="width:50px;text-align:center"|8<br />
|It indicates number of adults.<br />
|-<br />
|style="width:50px;text-align:center"|9<br />
|It indicates number of children.<br />
|-<br />
|style="width:50px;text-align:center"|10<br />
|It indicates number of nights.<br />
|-<br />
|style="width:50px;text-align:center"|11<br />
|It indicates the board.<br />
|-<br />
|style="width:50px;text-align:center"|12<br />
|It indicates the room the customer is staying in.<br />
|-<br />
|style="width:50px;text-align:center"|13<br />
|Any notes left inside the reservation appear next to a post-it icon.<br />
|-<br />
|style="width:50px;text-align:center"|14<br />
|After clicking on the check-out button, this will show the check-out time stamp.<br />
|}</div>Alexandrahttp://help.hoteliga.com/en/index.php?title=The_Dashboard_(Home_Page)&diff=2172The Dashboard (Home Page)2020-01-28T09:10:39Z<p>Alexandra: /* Important Notifications */</p>
<hr />
<div>== Introduction ==<br />
The Dashboard, or the home page, is the first page that you see when you enter the system.<br />
<br />
In a normal day, the Dashboard would look like this:<br />
<br />
[[File:Dashboard en.png|1200px]]<br />
<br />
On the top area, there is always the black toolbar with three things:<br />
<br />
{| class="wikitable" style="width:100%"<br />
|style="width:50px;text-align:center"|1<br />
|Display of '''the current logged-in user''', in the form "username@domain". For example, if you are the user "reception" of domain "theboutique", it would display "reception@theboutique". By clicking on this menu, you can see the options of [[Changing Your Password|changing your password]] and logging out from the system.<br />
|-<br />
|style="width:50px;text-align:center"|2<br />
|"Options" is the '''quick access to all functionality''' of the system. For an administrator, that would be all possible options. But for another user created from the [[Users]] page, that could be less items, depending on the permissions that the user has.<br/>Note that this menu has more choices that the big buttons displayed in the picture with numbers 6-11.<br />
|-<br />
|style="width:50px;text-align:center"|3<br />
|Quick access to the '''help pages'''.<br />
|}<br />
<br />
Below the black bar starts the main content of the Dashboard:<br />
<br />
{| class="wikitable" style="width:100%"<br />
|style="width:50px;text-align:center"|4<br />
|Various '''important notifications''' about channel manager, overbookings, time zone issues etc. <br />
|-<br />
|style="width:50px;text-align:center"|5<br />
|'''Current local date and time''', updated every minute. The heart icon next to the date/time indicates the connection with the system.<br/>Note: It is important that the date and time coincide with the ones that you have in your device. If not, go to [[Regional Settings]] to adjust the time zone of your device.<br />
|}<br />
Below of the date is a black container with buttons that link to frequently used sections of the system: <br />
{| class="wikitable" style="width:100%"<br />
|style="width:50px;text-align:center"|6<br />
|Provides quick access to [[Customer Management|the customer management page]]. <br />
|-<br />
|style="width:50px;text-align:center"|7<br />
|Provides quick access to the [[The Reservations Calendar|reservations calendar]].<br />
|-<br />
|style="width:50px;text-align:center"|8<br />
|Provides quick access to the [[The Reservations Table|reservations table]].<br />
|-<br />
|style="width:50px;text-align:center"|9<br />
|Provides quick access to the [[The Room Layout|room layout]].<br />
|-<br />
|style="width:50px;text-align:center"|10<br />
|Provides quick access to the [[Reports|reports area]].<br />
|-<br />
|style="width:50px;text-align:center"|11<br />
|Provides quick access to the [[Settings|settings area]].<br />
|}<br />
<br />
{| class="wikitable" style="width:100%"<br />
|style="width:50px;text-align:center"|12<br />
|This column displays today's arrivals.<br />
|-<br />
|style="width:50px;text-align:center"|13<br />
|It indicates today's occupancy percentage.<br />
|-<br />
|style="width:50px;text-align:center"|14<br />
|This column indicates today's departures.<br />
|-<br />
|style="width:50px;text-align:center"|15<br />
|This column indicates the customers who are currently checked-in.<br />
|-<br />
|}<br />
<br />
== Important Notifications ==<br />
<br />
<br />
Important notifications appear at the top of the main page. These notifications have to do with reservations from channels (new, modified or cancelled) or overbookings. By clicking on the reservation number you can access the reservation in question.<br />
<br />
== Occupancy ==<br />
<br />
== The Arrivals/Checked In/Departure Column ==<br />
<br />
[[File:arrival_en.png]]<br />
<br />
[[File:Departure_1_en.png]]</div>Alexandrahttp://help.hoteliga.com/en/index.php?title=The_Dashboard_(Home_Page)&diff=2171The Dashboard (Home Page)2020-01-28T09:02:25Z<p>Alexandra: </p>
<hr />
<div>== Introduction ==<br />
The Dashboard, or the home page, is the first page that you see when you enter the system.<br />
<br />
In a normal day, the Dashboard would look like this:<br />
<br />
[[File:Dashboard en.png|1200px]]<br />
<br />
On the top area, there is always the black toolbar with three things:<br />
<br />
{| class="wikitable" style="width:100%"<br />
|style="width:50px;text-align:center"|1<br />
|Display of '''the current logged-in user''', in the form "username@domain". For example, if you are the user "reception" of domain "theboutique", it would display "reception@theboutique". By clicking on this menu, you can see the options of [[Changing Your Password|changing your password]] and logging out from the system.<br />
|-<br />
|style="width:50px;text-align:center"|2<br />
|"Options" is the '''quick access to all functionality''' of the system. For an administrator, that would be all possible options. But for another user created from the [[Users]] page, that could be less items, depending on the permissions that the user has.<br/>Note that this menu has more choices that the big buttons displayed in the picture with numbers 6-11.<br />
|-<br />
|style="width:50px;text-align:center"|3<br />
|Quick access to the '''help pages'''.<br />
|}<br />
<br />
Below the black bar starts the main content of the Dashboard:<br />
<br />
{| class="wikitable" style="width:100%"<br />
|style="width:50px;text-align:center"|4<br />
|Various '''important notifications''' about channel manager, overbookings, time zone issues etc. <br />
|-<br />
|style="width:50px;text-align:center"|5<br />
|'''Current local date and time''', updated every minute. The heart icon next to the date/time indicates the connection with the system.<br/>Note: It is important that the date and time coincide with the ones that you have in your device. If not, go to [[Regional Settings]] to adjust the time zone of your device.<br />
|}<br />
Below of the date is a black container with buttons that link to frequently used sections of the system: <br />
{| class="wikitable" style="width:100%"<br />
|style="width:50px;text-align:center"|6<br />
|Provides quick access to [[Customer Management|the customer management page]]. <br />
|-<br />
|style="width:50px;text-align:center"|7<br />
|Provides quick access to the [[The Reservations Calendar|reservations calendar]].<br />
|-<br />
|style="width:50px;text-align:center"|8<br />
|Provides quick access to the [[The Reservations Table|reservations table]].<br />
|-<br />
|style="width:50px;text-align:center"|9<br />
|Provides quick access to the [[The Room Layout|room layout]].<br />
|-<br />
|style="width:50px;text-align:center"|10<br />
|Provides quick access to the [[Reports|reports area]].<br />
|-<br />
|style="width:50px;text-align:center"|11<br />
|Provides quick access to the [[Settings|settings area]].<br />
|}<br />
<br />
{| class="wikitable" style="width:100%"<br />
|style="width:50px;text-align:center"|12<br />
|This column displays today's arrivals.<br />
|-<br />
|style="width:50px;text-align:center"|13<br />
|It indicates today's occupancy percentage.<br />
|-<br />
|style="width:50px;text-align:center"|14<br />
|This column indicates today's departures.<br />
|-<br />
|style="width:50px;text-align:center"|15<br />
|This column indicates the customers who are currently checked-in.<br />
|-<br />
|}<br />
<br />
== Important Notifications ==<br />
<br />
== Occupancy ==<br />
<br />
== The Arrivals/Checked In/Departure Column ==<br />
<br />
[[File:arrival_en.png]]<br />
<br />
[[File:Departure_1_en.png]]</div>Alexandrahttp://help.hoteliga.com/en/index.php?title=Welcome&diff=2170Welcome2020-01-28T08:49:01Z<p>Alexandra: </p>
<hr />
<div>Welcome to [http://www.hoteliga.com/ hoteliga] help! <br />
<br />
If you are new to hoteliga, here you will find all the information you need for the basic set up of the system. First, you will need to create the [http://help.hoteliga.com/en/index.php/Room_Setup room types and the rooms] inside the system. Then, you will be able to use the calendar and other parts of the system. You will only need a few minutes!<br />
<br />
Quick access:<br />
* '''[[PMS]]'''<br/>Property Management System, the main application for front desk and back-office operations.<br />
* '''[[Channel Manager]]'''<br/>The tool to synchronize reservations, allotment, prices, availability and restrictions with [[Glossary#O|OTAs]].<br />
* '''[[Booking Engine]]'''<br/>The web application that integrates with your website and facebook page for direct reservations.<br />
* '''[[API]]'''<br/>The programming library to integrate hoteliga with your own applications and systems.<br />
* '''[[Glossary]]'''<br/>Explanation of terms and acronyms.<br />
<br />
<br />
<youtube>G-SlvyS1Ous</youtube></div>Alexandrahttp://help.hoteliga.com/en/index.php?title=Welcome&diff=2169Welcome2020-01-28T08:46:42Z<p>Alexandra: </p>
<hr />
<div>Welcome to [http://www.hoteliga.com/ hoteliga] help! <br />
<br />
If you are new to hoteliga, here you will find all the information you need for the basic set up of the system. <br />
<br />
First, you will need to create the [http://help.hoteliga.com/en/index.php/Room_Setup room types and the rooms] inside the system. Then, you will be able to use the calendar and other parts of the system. You will only need a few minutes!<br />
<br />
Quick access:<br />
* '''[[PMS]]'''<br/>Property Management System, the main application for front desk and back-office operations.<br />
* '''[[Channel Manager]]'''<br/>The tool to synchronize reservations, allotment, prices, availability and restrictions with [[Glossary#O|OTAs]].<br />
* '''[[Booking Engine]]'''<br/>The web application that integrates with your website and facebook page for direct reservations.<br />
* '''[[API]]'''<br/>The programming library to integrate hoteliga with your own applications and systems.<br />
* '''[[Glossary]]'''<br/>Explanation of terms and acronyms.<br />
<br />
<br />
<youtube>G-SlvyS1Ous</youtube></div>Alexandrahttp://help.hoteliga.com/en/index.php?title=Welcome&diff=2168Welcome2020-01-28T08:46:01Z<p>Alexandra: </p>
<hr />
<div>Welcome to [http://www.hoteliga.com/ hoteliga] help! <br />
<br />
If you are new to hoteliga, here you will find all the information you need for the basic set up of the system. First, you will need to create the [http://help.hoteliga.com/en/index.php/Room_Setup room types and the rooms] inside the system. Then, you will be able to use the calendar and other parts of the system. You will only need a few minutes!<br />
<br />
Quick access:<br />
* '''[[PMS]]'''<br/>Property Management System, the main application for front desk and back-office operations.<br />
* '''[[Channel Manager]]'''<br/>The tool to synchronize reservations, allotment, prices, availability and restrictions with [[Glossary#O|OTAs]].<br />
* '''[[Booking Engine]]'''<br/>The web application that integrates with your website and facebook page for direct reservations.<br />
* '''[[API]]'''<br/>The programming library to integrate hoteliga with your own applications and systems.<br />
* '''[[Glossary]]'''<br/>Explanation of terms and acronyms.<br />
<br />
<br />
<youtube>G-SlvyS1Ous</youtube></div>Alexandrahttp://help.hoteliga.com/en/index.php?title=Welcome&diff=2167Welcome2020-01-28T08:34:53Z<p>Alexandra: </p>
<hr />
<div>Welcome to [http://www.hoteliga.com/ hoteliga] help! <br />
<br />
If you are new to hoteliga, here you will find all the information you need for the basic set up of the system. First, you will need to create the room types and the rooms inside the system. Then, you will be able to use the calendar and other parts of the system. You will only need a few minutes!<br />
<br />
Quick access:<br />
* '''[[PMS]]'''<br/>Property Management System, the main application for front desk and back-office operations.<br />
* '''[[Channel Manager]]'''<br/>The tool to synchronize reservations, allotment, prices, availability and restrictions with [[Glossary#O|OTAs]].<br />
* '''[[Booking Engine]]'''<br/>The web application that integrates with your website and facebook page for direct reservations.<br />
* '''[[API]]'''<br/>The programming library to integrate hoteliga with your own applications and systems.<br />
* '''[[Glossary]]'''<br/>Explanation of terms and acronyms.<br />
<br />
<br />
<youtube>G-SlvyS1Ous</youtube></div>Alexandrahttp://help.hoteliga.com/en/index.php?title=Channel_Manager&diff=1823Channel Manager2019-08-22T09:29:55Z<p>Alexandra: /* FAQs */</p>
<hr />
<div>== Introduction ==<br />
A channel manager is software that allows your property to directly connect with various [[Glossary#O|OTA]]s. With this tool, you can easily update rates, allotment, availability and restrictions.<br />
<br />
== Why it is Necessary to Have a Channel Manager ==<br />
If your property is contracted with many OTAs, you have to login frequently to each and every one of the OTA extranets and update mostly prices and allotment (i.e. rooms to sell). This process is very time-consuming and can also lead to mistakes, as it is done manually.<br />
But the greatest risk is to get overbookings for not being able to update in time. For example: Let's say that your hotel has contracted with booking.com and Expedia. Now suppose that the hotel has one double room left for a given night, let's say the 15th of August. At 3.00 am local time, a reservation is made in booking.com for a double room for the 15th of August. The allotment (rooms to sell) in booking.com is now automatically set to zero for this date. But the rooms to sell in Expedia for a double room in the 15th of August is still one.<br />
<br />
If no one sets the allotment for this room type and this date in Expedia to zero (after 3.00 am in the night), it could happen that at 3.30 am, another reservation arrives, this time from Expedia, for a double room for the 15th of August. But there is no free double room any more, as it was booked 30 minutes ago in booking.com. That is an overbooking, and it is the hotel responsibility to find another accommodation for the hotel guest.<br />
<br />
As it is practically impossible for someone to manually update all extranets all day and night (what if the contracted OTAs where 5, or 10?), a channel manager takes care the automatic update of room allotment (rooms to sell), among others.<br />
<br />
== Channel Manager Options ==<br />
With hoteliga you can choose among three channel managers:<br />
* the [[hoteliga Channel Manager]], the most integrated solution with direct certified connections<br />
* [[Parity Rate]], an affordable channel manager<br />
* [[SiteMinder]], a very popular channel manager<br />
<br />
{| style="width:60%;text-align:center" class="wikitable"<br />
|-<br />
! style="width: 40%;" |<br />
! style="width: 20%;" | hoteliga channel manager<br />
! style="width: 20%;" | Parity Rate<br />
! style="width: 20%;" | SiteMinder<br />
|-<br />
| style="text-align:left" | Available channels<br />
| booking.com, Expedia (Hotels.com, Expedia Affiliante Network, Travelocity), Hotelbeds, Agoda, TripAdvisor*<br />
| [https://www.parityrate.com/en/integrations/ click here]<br />
| [https://www.siteminder.com/integrations/online-travel-agencies/ click here]<br />
|-<br />
| style="text-align:left"|Support for multiple IDs<br />
| YES<br />
| NO<br />
| NO<br />
|-<br />
| style="text-align:left"|Download frequency for reservations<br />
| Instant download for booking.com<br/>every 10 min. for the rest<br />
| every 10 min.<br />
| every 5 min.<br />
|-<br />
| style="text-align:left"|Synchronization of available rooms (allotment)<br />
| Real time<br />
| Real time<br />
| Real time<br />
|-<br />
| style="text-align:left"|Upload of rates, restrictions, stop sales<br />
| YES<br />
| YES<br />
| YES<br />
|-<br />
| style="text-align:left"|Integration with hoteliga PMS<br />
| Direct<br />
| Indirect<br />
| Indirect<br />
|-<br />
| style="text-align:left"|Billing cycle<br />
| Monthly/Annually<br />
| Annually Only<br />
| Monthly<br />
|-<br />
| style="text-align:left"|Pay per channel<br />
| YES<br />
| YES<br />
| NO<br />
|-<br />
| style="text-align:left"|Synchronization with vacation portals<br/>(availability only)<br />
| Free<br />
| Pay<br />
| Pay<br />
|-<br />
|}<br />
<nowiki>*</nowiki> requires hoteliga booking engine<br />
<br />
After choosing the right channel manager for you, you need to decide the way that data will be synchronized between hoteliga PMS and the [[Glossary#O|OTA]]s. The following options exist:<br />
* '''One-way connection'''. The [[Glossary#O|OTA]] only sends reservations to the hoteliga PMS, nothing else. Choose this option if you are used to manage prices/rates from the [[Glossary#O|OTA]]'s extranet. <br />
* '''Two-way connection'''. The [[Glossary#O|OTA]] sends reservations to the hoteliga PMS, and at the same time the hoteliga PMS sends room allotment, room rate/type availability, prices and restrictions to the [[Glossary#O|OTA]]. This is the full and most complete connection one can get.<br />
<br />
Every channel manager has different costs, please consult the [http://www.hoteliga.com hoteliga website] for more information.<br />
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== Setting Up the Channel Manager in hoteliga PMS ==<br />
In order to start using the channel manager in hoteliga PMS, the following requirements exist:<br />
* You need to have signed a contract and activated the connection with at least an OTA. If you don't have any contracts, see also "[[How Do I Connect With a New OTA?]]".<br />
* You need to have selected and purchased the channel manager connection that is best for you.<br />
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The next thing to do is to contact hoteliga support in order to arrange the setup of the channels. This setup is included in the cost of channel manager connection and '''it is very important that it is done together with hoteliga staff to avoid mistakes.'''<br />
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The setup process includes the following steps:<br />
* Ensure with hoteliga staff that access to the OTA extranet is available (or access to Parity Rate/SiteMinder extranet is available).<br />
* Ensure with hoteliga staff that the OTA has issued credentials (username & password) for the channel manager (these credentials may be different for human and system access).<br />
* Ensure with hoteliga staff that the property, rates and room type setup on the OTA is reasonable and compatible with hoteliga concepts.<br />
* Activate the channel connection from inside the extranet (if applicable) with the assistance of hoteliga staff.<br />
* Do the correct room type and rate mapping inside hoteliga channel manager configuration with the assistance of hoteliga staff.<br />
* Upload room allotment and prices from inside the hoteliga PMS for the first time with the assistance of hoteliga staff.<br />
* Do visual checks for random dates and room types and compare the prices and values in the OTA extranet and hoteliga PMS.<br />
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== FAQs ==<br />
* [[How Do I Connect With a New OTA?]]<br />
* [[How Do I Get the Credit Card Information From a Reservation?]]<br />
* [[What Information hoteliga exchanges with Channels?]]<br />
* [[What Kind of Restrictions are in Booking.com?]]<br />
* [[How can the Hotel add a Room/Rate?]]<br />
* [[How can I add or set Special Prices to each Channel?]]<br />
* [[What happens when I get a reservation with a Special Price that is not set in hoteliga?]]<br />
* [[How can I change the Cancelation Policy in a Channel?]]<br />
* [[Derived / Linked Prices]]</div>Alexandra