hoteliga - User contributions [en]

Guest details

2021-09-28T20:16:14Z

Vicky:

It is important that you insert in hoteliga all guests details.

This will help you have a '''complete''' and '''organised''' database of your guests.

Moreover, having inserted all the data, relevant reports will be complete and could help you reach any relevant conclusions.

It's important here to mention, that in hoteliga '''Customer''' and '''Guest''' are not the same. The customer is the one that pays for the reservation, so the customer can also be an agency. If it is not that case and the customer also stays at the hotel, you need to add him to the Guests.

You can '''add''' or '''review''' a guest's details from the ''''Reservation'''' window > ''''Guests'''' tab.
If the customer is also a guest you can easily add him to the guests by clicking the button '''Copy from customer'''.

[[File:guestssshot.png|800px|]]

You can also go to '''Options''' > '''Guests''' and by clicking ''''Show Filter'''' you can search for a specific guest as shown below.

Use the filters to search for a customer by last name, first name, or nationality.

Click the ''''Filter'''' button to start the search or click 'Reset' to reset the searching criteria.

Once you click on the guest, you would be able to see and edit all his personal details as well as his reservations.

[[File:guests1.png|800px|]]

[[File:guests2.png|800px|]]

Guest details

2021-09-28T20:15:34Z

Vicky:

It is important that you insert in hoteliga all guests details.

This will help you have a '''complete''' and '''organised''' database of your guests.

Moreover, having inserted all the data, relevant reports will be complete and could help you reach any relevant conclusions.

It's important here to mention, that in hoteliga '''Customer''' and '''Guest''' are not the same. The customer is the one that pays for the reservation, so the customer can also be an agency. If it is not that case and the customer also stays at the hotel, you need to add him to the Guests.

You can '''add''' or '''review''' a guest's details from the ''''Reservation'''' window > ''''Guests'''' tab.
If the customer is also a guest you can easily add him to the guests by clicking the button '''Copy from customer'''.

[[File:guestssshot.png|800px|]]

You can also go to '''Options''' > '''Guests''' and by clicking ''''Show Filter'''' you can search for a specific guest as shown below.

Use the filters to search for a customer by last name, first name, or nationality.

Click the 'Filter' button to start the search or click 'Reset' to reset the searching criteria.

Once you click on the guest, you would be able to see and edit all his personal details as well as his reservations.

[[File:guests1.png|800px|]]

[[File:guests2.png|800px|]]

File:Guestssshot.png

2021-09-28T20:13:33Z

Vicky:

Guest details

2021-09-28T20:13:20Z

Vicky:

It is important that you insert in hoteliga all guests details.

This will help you have a '''complete''' and '''organised''' database of your guests.

Moreover, having inserted all the data, relevant reports will be complete and could help you reach any relevant conclusions.

It's important here to mention, that in hoteliga '''Customer''' and '''Guest''' are not the same. The customer is the one that pays for the reservation, so the customer can also be an agency. If it is not that case and the customer also stays at the hotel, you need to add him to the Guests.

You can '''add''' or '''review''' a guest's details from the ''''Reservation'''' window > ''''Guests'''' tab.

[[File:guestssshot.png|800px|]]

Go to '''Options''' > '''Guests''' and by clicking ''''Show Filter'''' you can search for a specific guest as shown below.

Use the filters to search for a customer by last name, first name, or nationality.

Click the 'Filter' button to start the search or click 'Reset' to reset the searching criteria.

Once you click on the guest, you would be able to see and edit all his personal details as well as his reservations.

[[File:guests1.png|800px|]]

[[File:guests2.png|800px|]]

Guest reports

2021-09-28T20:11:20Z

Vicky:

It is important that you insert in hoteliga all guests details.

This will help you have a complete and organised database of your guests so relevant reports will be complete and could help you reach any relevant conclusions.

The reports giving you information and details about your guests use the data entered at the "guests" tab of the reservation.

[[File:guestreswindow.png|800px|]]

Depending on the country your property is located, you might need some reports for the Authorities.

The following reports might be useful to you.

47. Guests and nights per country for period

61. Guests currently checked-in

62. Guests (all-time)

Guest details

2021-09-28T20:10:25Z

Vicky:

It is important that you insert in hoteliga all guests details.

This will help you have a '''complete''' and '''organised''' database of your guests.

Moreover, having inserted all the data, relevant reports will be complete and could help you reach any relevant conclusions.

It's important here to mention, that in hoteliga '''Customer''' and '''Guest''' are not the same. The customer is the one that pays for the reservation, so the customer can also be an agency. If it is not that case and the customer also stays at the hotel, you need to add him to the Guests.

Go to '''Options''' > '''Guests''' and by clicking ''''Show Filter'''' you can search for a specific guest as shown below.

Use the filters to search for a customer by last name, first name, or nationality.

Click the 'Filter' button to start the search or click 'Reset' to reset the searching criteria.

Once you click on the guest, you would be able to see and edit all his personal details as well as his reservations.

[[File:guests1.png|800px|]]

[[File:guests2.png|800px|]]

You can also '''add''' or '''review''' a guest's details from the ''''Reservation'''' window > ''''Guests'''' tab.

[[File:guests3.png|800px|]]

File:Guestreswindow.png

2021-09-28T20:08:10Z

Vicky:

Guest reports

2021-09-28T20:07:57Z

Vicky:

Guest details

2021-09-28T19:57:36Z

Vicky:

How to stop sales for specific dates in the booking engine

2021-09-28T19:56:27Z

Vicky:

In order to stop sales for the Booking Engine you can follow the steps described below.

Note that you can stop sales in the Booking Engine only at a ''''Room type'''' level and not at ''''rate'''' level.

Go to '''Setting''' -> '''Booking Agencies''' -> '''Contracts''' and select the contract you have associated with the Booking Engine.

[[File:be.png|800px|]]

Once you open the relevant contract, go to the ''''Rooms'''' tab. This is where you will change the allotment sent to your Booking Engine.

[[File:be2.png|800px|]]

[[File:be3.png|800px|]]

[[File:bestep1.jpg|20px|]] Select the '''period''' you when to stop sales for.

[[File:bestep2.jpg|20px|]] Select the '''days of the week''' you wish to include for the period selected in 'Step 1'

[[File:bestep3.jpg|20px|]] Select for which ''''Room types'''' you would like to stop sales.

[[File:bestep4.jpg|20px|]] Set the 'Sales target' as '''0'''.

[[File:bestep52.jpg|20px|]] Click ''''Set''''.

Keep in mind:

* If you enter manually a reservation in your calendar, with status confirmed, it will reduce the availability to all the channels connected and the Booking Engine.

* The Booking Engine shows available rooms for the whole stay that a guest is interested to book. Therefore, you won't have to split a reservation (move customer to different rooms for his stay).

* The system will calculate and send your availability as: '''target sales - confirmed reservations = available rooms'''

How to create offers for reservations made from your Booking Engine

2021-09-28T19:55:46Z

Vicky:

hoteliga gives you the chance to create discounts for reservations made from your Booking Engine or create '''unique Promo Codes''' to give to specific guests the chance to get '''special offers'''.

To do the set up of the offer please follow the steps below.

'''Step 1: Create a Special Calendar'''

In this step, you will select the dates for the Special Price to be applied.

Go to ''''Settings'''' > ''''Pricing Policy'''' > ''''Special calendars'''' and click the ''''New special calendar'''' button.

[[File:ibest5.png|800px|]]

[[File:bestep1.jpg|20px|]] Title: Give a '''title''' to the calendar (e.g. December 20% off ).

[[File:bestep2.jpg|20px|]] Type: Choose '''Open/closed calendar'''.

[[File:bestep3.jpg|20px|]] '''Tick the box''' for the ''''Year based'''' setting if you have a year based price list or if you have a season-based price list with the 'year based' option activated.

[[File:bestep4.jpg|20px|]] '''Save'''

Then you can move to the 'Calendar' tab to '''set the dates of stay that you want the special rate to apply''' (customer's stay).

For the special rate to be valid, color a date with '''green''' ('''open''') while with '''red''' all the dates your special rate will not be valid ('''closed''').

[[File:ibe6.png|800px|]]

[[File:bestep1.jpg|20px|]] Select either ''''Open'''' or ''''Closed'''' to apply the rate accordingly.

[[File:bestep2.jpg|20px|]] Left click with your mouse (point with your finger if you are using a smartphone or a tablet) to color the dates accordingly.

[[File:bestep3.jpg|20px|]] Don't forget to press '''Save'''

'''To color a longer period''', left click and hold while moving over the dates or use the 'Tool 1' or 'Tool 2' buttons on the right up side.

[[File:ibe7.png|800px|]]

Click '''Save''' to complete this step.

'''Step 2: Special prices'''

Under the same menu (''''Settings' -> 'Pricing Policy'''') go to ''''Special prices'''' -> and click on the ''''New special price'''' button.

[[File:ibe17.png|500px|]]

[[File:bestep1.jpg|20px|]] Title: Give your 'Special Price' a '''title'''.

[[File:bestep2.jpg|20px|]] Type: Choose '''discount'''.

[[File:bestep3.jpg|20px|]] '''Save'''.

Then go to the ''''Accommodation'''' tab.

[[File:ibe8.png|500px|]]

[[File:ibe19.png|500px|]]

[[File:bestep1.jpg|20px|]] Set the ''''Discount'''' you want to apply either as an absolute value or as a percentage.

[[File:bestep2.jpg|20px|]] Select the ''''Room types'''' that this special price applies.

[[File:bestep3.jpg|20px|]] Choose if you want to apply a '''stay restriction''' (eg. minimum 2 nights).

[[File:bestep4.jpg|20px|]] '''Save'''

To apply the special price on ''''Board'''', click on the 'Board' tab and follow the same steps written above.

'''Step 3: Price list '''

Under the same menu (''''Settings'''' -> ''''Pricing Policy'''') go to ''''Price lists'''' -> and open the one you have in use.

Click on the tab 'Special prices'.

[[File:be10.png|800px|]]

[[File:be11.png|800px|]]

[[File:bestep1.jpg|20px|]] Click on the button ''''New special price''''.

[[File:bestep2.jpg|20px|]] Select the 'Special Price' you created in the previous step (e.g. December 20%off).

[[File:bestep3.jpg|20px|]] The starting date that someone can make a reservation so to get the offer.

[[File:bestep4.jpg|20px|]] The last date someone can make a reservation for the period that the special rate applies.

[[File:bestep52.jpg|20px|]] Choose the '''Open/closed 'Special Calendar'''' you created at the Step 1.

[[File:bestep6.jpg|20px|]] If you leave this empty the discount will be available to anyone wants to make a reservation in your Booking Engine. However if you want to give the discount to a specific group of people, then you need '''create''' a Promo Code and share it with them.

[[File:bestep7.jpg|20px|]] '''Save'''

'''The Promo Code name is the letters/numbers the user needs to type at field Promo Code at the Booking Engine search in order to get the discount.'''
(e.g. HAPPY DECEMBER)

[[File:ibe13.png|700px|]]

Customer categorization

2021-09-28T19:52:51Z

Vicky:

hoteliga has a very useful tool to categorize your guests.

This has numerous benefits and will help you reach valuable conclusions for your property.
*Understand who your guests are.
*Welcome your guests in the most appropriate way.
*Create offers for a specific category.

First of all you need to create your own categories.

Go to '''Options''' > '''Setting''' > '''Customer categories'''

'''To create a new one''', click 'New category', add a '''Title''' and an '''icon''' as shown below.

[[File:crcategories.png|800px|]]

'''When you create a reservation''', you either select a customer from your database by starting typing his name, or create a new one.
In this case, you need to insert all his personal data in the system and then you can also select the category you want to classify him.

[[File:crcategories1.png|800px|]]

'''You can also categorize your customers afterwards though.'''

You can go Options > Customers and use the filters to search for a specific customer.
Once you select him, you can go to the 'Basic data' tab and choose the preferred category.

[[File:crcategories2.png|800px|]]

Tip: Report 57 '''Customer categories''' can help you get useful insight about your customers.

Customer categorization

2021-09-28T19:52:25Z

Vicky:

hoteliga has a very useful tool to categorize your guests.

This has numerous benefits and will help you reach valuable conclusions for your property.
*Understand who your guests are.
*Welcome your guests in the most appropriate way.
*Create offers for a specific category.

First of all you need to create your own categories.

Go to '''Options''' > '''Setting''' > '''Customer categories'''

'''To create a new one''', click 'New category', add a '''Title''' and an '''icon''' as shown below.

[[File:crcategories.png|700px|]]

'''When you create a reservation''', you either select a customer from your database by starting typing his name, or create a new one.
In this case, you need to insert all his personal data in the system and then you can also select the category you want to classify him.

[[File:crcategories1.png|700px|]]

'''You can also categorize your customers afterwards though.'''

You can go Options > Customers and use the filters to search for a specific customer.
Once you select him, you can go to the 'Basic data' tab and choose the preferred category.

[[File:crcategories2.png|700px|]]

Tip: Report 57 '''Customer categories''' can help you get useful insight about your customers.

Guest reports

2021-09-09T11:37:40Z

Vicky: Created page with "It is important that you insert in hoteliga all guests details. This will help you have a complete and organised database of your guests so relevant reports will be complete..."

It is important that you insert in hoteliga all guests details.

This will help you have a complete and organised database of your guests so relevant reports will be complete and could help you reach any relevant conclusions.

Depending on the country your property is located, you might need some reports for the Authorities.

The following reports might be useful to you.

47. Guests and nights per country for period
61. Guests currently checked-in
62. Guests (all-time)

Guest details

2021-09-09T11:31:15Z

Vicky:

File:Guests3.png

2021-09-09T11:30:11Z

Vicky:

File:Guests2.png

2021-09-09T11:29:56Z

Vicky:

File:Guests1.png

2021-09-09T11:29:33Z

Vicky:

Guest details

2021-09-09T11:29:14Z

Vicky: Created page with "It is important that you insert in hoteliga all guests details. This will help you have a '''complete''' and '''organised''' database of your guests. Moreover, having ins..."

PMS

2021-09-09T10:30:24Z

Vicky:

PMS stands for Property Management System

== Main Functionality ==
hoteliga PMS has the following features:
* '''Reservations Management''' ([[The Dashboard (Home Page)|dashboard]], [[The Reservations Calendar|reservations calendar]], [[The Reservations Table|reservations table]], [[The Room Layout|room layout]])
* '''[[Customer Management]]''' ([[customer reservation history|customer reservation history]], [[transactions|Transactions]], [[customer categorization|Customer Categorization]])
* '''Guest Management''' ([[Guest details|Guest details]], [[Guest reports|Guest reports]])
* '''[[Agencies Management]]''' ([[Agencies_Management#Contracts|contracts]], [[Agencies_Management#Transactions|transactions]], [[Agencies_Management#Balances|balances]])
* '''[[Housekeeping]]''' (plans, tasks, mobile app)
* '''[[Invoicing]]''' (taxes, counters, [[templates]], [[reports]])
* '''[[Room Maintenance]]''' ([[Room_Maintenance#Out_of_service.2F_Out_of_order|out of service]], [[Room_Maintenance#Out_of_service.2F_Out_of_order|out of order]])
* '''[[Export Data for the Authorities]]''' (police and statistics authorities)
* '''[[Automation]]''' (automated emails)

== Key Characteristics ==
* Highly localizable (languages, currencies, taxation)
* Multiple [[Contracts|contracts]]
* [[Price Lists|Price lists]] season-based or day-by-day
* [[Users|User management]]
* Dynamic [[Templates|templates]]
* Many general and detailed [[Reports|reports]]
* Optional integrated direct connections with OTAs ([[Channel Manager|hoteliga channel manager]]) or third-party channel managers
* Optional integration with [[Booking Engine|hoteliga booking engine]]
* [[API]] available for custom applications
* [[Connected Rooms]]

== The User Interface ==
* [[The Dashboard (Home Page)]]
* [[The Reservations Calendar]]
* [[The Reservation Window]]
* [[The Room Layout]]
* [[Other Settings]]

== Key Concepts ==
* Simplified Look, Easy to Understand
* [[The Normal and the Agreed Price|Normal price and agreed price]]
* Overbooking allowed (and highlighted)
* Room capacity on room level, not on room-type level
* No night audits
* Similar user experience in desktop and mobile

== HOW-TO's ==
* How to [[Property Setup|setup your property]]
* How to [[Room Setup|set room types, room groups and rooms]]
* How to [[Special prices Setup|set special prices]]
* How to [[Booking agency Setup|create a booking agency]]
* How to [[Housekeeping Setup|set rules for housekeeping]]
* How to [[Extra charges|add extra charges]]
* How to [[Change Board name|change board name]]
* How to [[Create New Users|create new users]]
* How to [[Create Vouchers|create new vouchers]]
* How to [[How to Ensure Delivery of E-mails Sent Through the PMS|ensure delivery of e-mails sent through the PMS]]

== Integrations ==
* '''[[Chekin]]'''

Transactions

2021-09-09T10:28:24Z

Vicky:

hoteliga gives you access to see again the transactions history for a specific customer.

You can go to '''Options''' > '''Customers''' and by clicking ''''Show Filter'''' you can search for a specific customer as shown below.

Use the filters to search for a customer by last name, first name, phone, mobile and country of origin.

Click the ''''Filter'''' button to start the search or click ''''Reset'''' to reset the searching criteria.

[[File:crh.png|800px|]]

Once you click on the customer you wish, go to the ''''transactions'''' tab, as shown below.

You can see there all the transactions for this specific customer including his '''reservation price''', '''invoices''' and '''payments'''.
This is updated automatically when there is a charge or payment for this customer.

[[File:trans1.png|800px|]]

You can also manually add a '''new transaction''' as shown below.

[[File:trans2.png|800px|]]

File:Trans2.png

2021-09-09T10:27:01Z

Vicky:

File:Trans1.png

2021-09-09T10:26:44Z

Vicky:

Transactions

2021-09-09T10:24:16Z

Vicky: Created page with "hoteliga gives you access to see again the transactions history for a specific customer. You can go to Options > Customers and by clicking 'Show Filter' you can search for a..."

hoteliga gives you access to see again the transactions history for a specific customer.

You can go to Options > Customers and by clicking 'Show Filter' you can search for a specific customer as shown below.

Use the filters to search for a customer by last name, first name, phone, mobile and country of origin. Click the ''''Filter'''' button to start the search or click ''''Reset'''' to reset the searching criteria.

[[File:crh.png|800px|]]

Once you click on the customer you wish, go to the 'transactions' tab, as shown below.

You can see there all the transactions for this specific customer including his reservation price, invoices and payments.
This is updated automatically when there is a charge or payment for this customer.

[[File:trans1.png|800px|]]

You can also manually add a new transaction as shown below.

[[File:trans2.png|800px|]]

How to stop sales for specific dates in the booking engine

2021-09-09T10:16:33Z

Vicky:

In order to stop sales for the Booking Engine you can follow the steps described below.

Note that you can stop sales in the Booking Engine only at a ''''Room type'''' level and not at ''''rate'''' level.

Go to '''Setting''' -> '''Booking Agencies''' -> '''Contracts''' and select the contract you have associated with the Booking Engine.

[[File:be.png|500px|]]

Once you open the relevant contract, go to the ''''Rooms'''' tab. This is where you will change the allotment sent to your Booking Engine.

[[File:be2.png|500px|]]

[[File:be3.png|500px|]]

[[File:bestep1.jpg|20px|]] Select the '''period''' you when to stop sales for.

[[File:bestep2.jpg|20px|]] Select the '''days of the week''' you wish to include for the period selected in 'Step 1'

[[File:bestep3.jpg|20px|]] Select for which ''''Room types'''' you would like to stop sales.

[[File:bestep4.jpg|20px|]] Set the 'Sales target' as '''0'''.

[[File:bestep52.jpg|20px|]] Click ''''Set''''.

Keep in mind:

* If you enter manually a reservation in your calendar, with status confirmed, it will reduce the availability to all the channels connected and the Booking Engine.

* The Booking Engine shows available rooms for the whole stay that a guest is interested to book. Therefore, you won't have to split a reservation (move customer to different rooms for his stay).

* The system will calculate and send your availability as: '''target sales - confirmed reservations = available rooms'''

How to stop sales for specific dates in the booking engine

2021-09-09T10:14:48Z

Vicky:

In order to stop sales for the Booking Engine you can follow the steps described below.

Note that you can stop sales in the Booking Engine only at a ''''Room type'''' level and not at ''''rate'''' level.

Go to Setting -> Booking Agencies -> Contracts and select the contract you have associated with the Booking Engine.
[[File:be.png|500px|]]

Once you open the relevant contract, go to the ''''Rooms'''' tab. This is where you will change the allotment sent to your Booking Engine.

[[File:be2.png|500px|]]

[[File:be3.png|500px|]]

[[File:bestep1.jpg|20px|]] Select the '''period''' you when to stop sales for.

[[File:bestep2.jpg|20px|]] Select the '''days of the week''' you wish to include for the period selected in 'Step 1'

[[File:bestep3.jpg|20px|]] Select for which ''''Room types'''' you would like to stop sales.

[[File:bestep4.jpg|20px|]] Set the 'Sales target' as '''0'''.

[[File:bestep52.jpg|20px|]] Click ''''Set''''.

Keep in mind:

If you enter manually a reservation in your calendar, with status confirmed, it will reduce the availability to all the channels connected and the Booking Engine.

The Booking Engine shows available rooms for the whole stay that a guest is interested to book. Therefore, you won't have to split a reservation (move customer to different rooms for his stay).

The system will calculate and send your availability as follows: '''target sales - confirmed reservations = available rooms'''

How to stop sales for specific dates in the booking engine

2021-09-09T10:09:20Z

Vicky:

In order to stop sales for the Booking Engine you can follow the steps described below.

Note that you can stop sales in the Booking Engine only at a ''''Room type'''' level and not at ''''rate'''' level.

1. Go to Setting -> Booking Agencies -> Contracts and select the contract you have associated with the Booking Engine.
[[File:be.png|500px|]]

2. Once you open the relevant contract, go to the 'Rooms' tab. This is where you will change the allotment sent to your Booking Engine.

'''To do stop sales for all the room types of your property'''

First you need to select the dates, the days of the week and tick the boxes of all the room types as shown below. Then change the sales target to '0' and click 'Set'.
[[File:be2.png|500px|]]

[[File:be3.png|500px|]]

'''To do stop sales for customed selection'''

In the same tab, you can select the date for when you wish to change the allotment, and then change the sales target for the room type you want to apply the change. Then, click 'Save'.

[[File:be4.png|500px|]]

[[File:bestep1.jpg|20px|]]

[[File:bestep2.jpg|20px|]]

[[File:bestep3.jpg|20px|]]

[[File:bestep4.jpg|20px|]]

[[File:bestep52.jpg|20px|]]

Keep in mind:

If you enter manually a reservation in your calendar, with status confirmed, it will reduce the availability to all the channels connected and the Booking Engine.

The Booking Engine shows available rooms for the whole stay that a guest is interested to book. Therefore, you won't have to split a reservation (move customer to different rooms for his stay).

The system will calculate and send your availability as follows: '''target sales - confirmed reservations = available rooms'''

How to stop sales for specific dates in the booking engine

2021-09-09T10:08:26Z

Vicky:

In order to stop sales for the Booking Engine you can follow the steps described below.

Note that you can stop sales in the Booking Engine only at a ''''Room type'''' level and not at ''''rate'''' level.

1. Go to Setting -> Booking Agencies -> Contracts and select the contract you have associated with the Booking Engine.
[[File:be.png|500px|]]

2. Once you open the relevant contract, go to the 'Rooms' tab. This is where you will change the allotment sent to your Booking Engine.

'''To do stop sales for all the room types of your property'''

First you need to select the dates, the days of the week and tick the boxes of all the room types as shown below. Then change the sales target to '0' and click 'Set'.
[[File:be2.png|500px|]]

[[File:be3.png|500px|]]

'''To do stop sales for customed selection'''

In the same tab, you can select the date for when you wish to change the allotment, and then change the sales target for the room type you want to apply the change. Then, click 'Save'.

[[File:be4.png|500px|]]

[[File:bestep1.jpg|20px|]]
[[File:bestep2.jpg|20px|]]
[[File:bestep3.jpg|20px|]]
[[File:bestep4.jpg|20px|]]
[[File:bestep5.jpg|20px|]]

Keep in mind:

If you enter manually a reservation in your calendar, with status confirmed, it will reduce the availability to all the channels connected and the Booking Engine.

The Booking Engine shows available rooms for the whole stay that a guest is interested to book. Therefore, you won't have to split a reservation (move customer to different rooms for his stay).

The system will calculate and send your availability as follows: '''target sales - confirmed reservations = available rooms'''

How to stop sales for specific dates in the booking engine

2021-09-09T10:05:28Z

Vicky:

In order to stop sales for the Booking Engine you can follow the steps described below.

Note that you can stop sales in the Booking Engine only at a ''''Room type'''' level and not at ''''rate'''' level.

1. Go to Setting -> Booking Agencies -> Contracts and select the contract you have associated with the Booking Engine.
[[File:be.png|500px|]]

2. Once you open the relevant contract, go to the 'Rooms' tab. This is where you will change the allotment sent to your Booking Engine.

'''To do stop sales for all the room types of your property'''

First you need to select the dates, the days of the week and tick the boxes of all the room types as shown below. Then change the sales target to '0' and click 'Set'.
[[File:be2.png|500px|]]

[[File:be3.png|500px|]]

'''To do stop sales for customed selection'''

In the same tab, you can select the date for when you wish to change the allotment, and then change the sales target for the room type you want to apply the change. Then, click 'Save'.

[[File:be4.png|500px|]]

Keep in mind:

If you enter manually a reservation in your calendar, with status confirmed, it will reduce the availability to all the channels connected and the Booking Engine.

The Booking Engine shows available rooms for the whole stay that a guest is interested to book. Therefore, you won't have to split a reservation (move customer to different rooms for his stay).

The system will calculate and send your availability as follows: '''target sales - confirmed reservations = available rooms'''

Booking Engine

2021-09-09T10:03:48Z

Vicky:

hoteliga has its own Booking Engine.

[[Payment Methods]]

== HOW TO's ==
* [[How to create offers for reservations made from your Booking Engine]]
* [[How to deactivate the Booking Engine]]
* [[How to stop sales for specific dates in the booking engine]]
* [[How to activate the Facebook App]]
* [[How to Use Google Analytics with the Booking Engine]]
* [[How to Use the Google Tag Manager with the Booking Engine]]
* [[How to Customize the Look and Feel of the Booking Engine]]
* [[How to Integrate the Search Widget in Your Website]]
* [[How to Integrate a Popup Window in Your Website With an Offer From Your hoteliga Account]]

== FAQs ==

* [[I received an email saying "YOU MAY BE LOSING SALES!"]]

How to create offers using promo codes

2021-09-09T10:00:31Z

Vicky: Blanked the page

How to create offers for reservations made from your Booking Engine

2021-09-09T09:58:46Z

Vicky: Created page with "hoteliga gives you the chance to create discounts for reservations made from your Booking Engine or create '''unique Promo Codes''' to give to specific guests the chance to ge..."

hoteliga gives you the chance to create discounts for reservations made from your Booking Engine or create '''unique Promo Codes''' to give to specific guests the chance to get '''special offers'''.

To do the set up of the offer please follow the steps below.

'''Step 1: Create a Special Calendar'''

In this step, you will select the dates for the Special Price to be applied.

Go to ''''Settings'''' > ''''Pricing Policy'''' > ''''Special calendars'''' and click the ''''New special calendar'''' button.

[[File:ibest5.png|550px|]]

[[File:bestep1.jpg|20px|]] Title: Give a '''title''' to the calendar (e.g. December 20% off ).

[[File:bestep2.jpg|20px|]] Type: Choose '''Open/closed calendar'''.

[[File:bestep3.jpg|20px|]] '''Tick the box''' for the ''''Year based'''' setting if you have a year based price list or if you have a season-based price list with the 'year based' option activated.

[[File:bestep4.jpg|20px|]] '''Save'''

Then you can move to the 'Calendar' tab to '''set the dates of stay that you want the special rate to apply''' (customer's stay).

For the special rate to be valid, color a date with '''green''' ('''open''') while with '''red''' all the dates your special rate will not be valid ('''closed''').

[[File:ibe6.png|500px|]]

[[File:bestep1.jpg|20px|]] Select either ''''Open'''' or ''''Closed'''' to apply the rate accordingly.

[[File:bestep2.jpg|20px|]] Left click with your mouse (point with your finger if you are using a smartphone or a tablet) to color the dates accordingly.

[[File:bestep3.jpg|20px|]] Don't forget to press '''Save'''

'''To color a longer period''', left click and hold while moving over the dates or use the 'Tool 1' or 'Tool 2' buttons on the right up side.

[[File:ibe7.png|500px|]]

Click '''Save''' to complete this step.

'''Step 2: Special prices'''

Under the same menu (''''Settings' -> 'Pricing Policy'''') go to ''''Special prices'''' -> and click on the ''''New special price'''' button.

[[File:ibe17.png|500px|]]

[[File:bestep1.jpg|20px|]] Title: Give your 'Special Price' a '''title'''.

[[File:bestep2.jpg|20px|]] Type: Choose '''discount'''.

[[File:bestep3.jpg|20px|]] '''Save'''.

Then go to the ''''Accommodation'''' tab.

[[File:ibe8.png|500px|]]

[[File:ibe19.png|500px|]]

[[File:bestep1.jpg|20px|]] Set the ''''Discount'''' you want to apply either as an absolute value or as a percentage.

[[File:bestep2.jpg|20px|]] Select the ''''Room types'''' that this special price applies.

[[File:bestep3.jpg|20px|]] Choose if you want to apply a '''stay restriction''' (eg. minimum 2 nights).

[[File:bestep4.jpg|20px|]] '''Save'''

To apply the special price on ''''Board'''', click on the 'Board' tab and follow the same steps written above.

'''Step 3: Price list '''

Under the same menu (''''Settings'''' -> ''''Pricing Policy'''') go to ''''Price lists'''' -> and open the one you have in use.

Click on the tab 'Special prices'.

[[File:be10.png|500px|]]

[[File:be11.png|500px|]]

[[File:bestep1.jpg|20px|]] Click on the button ''''New special price''''.

[[File:bestep2.jpg|20px|]] Select the 'Special Price' you created in the previous step (e.g. December 20%off).

[[File:bestep3.jpg|20px|]] The starting date that someone can make a reservation so to get the offer.

[[File:bestep4.jpg|20px|]] The last date someone can make a reservation for the period that the special rate applies.

[[File:bestep52.jpg|20px|]] Choose the '''Open/closed 'Special Calendar'''' you created at the Step 1.

[[File:bestep6.jpg|20px|]] If you leave this empty the discount will be available to anyone wants to make a reservation in your Booking Engine. However if you want to give the discount to a specific group of people, then you need '''create''' a Promo Code and share it with them.

[[File:bestep7.jpg|20px|]] '''Save'''

'''The Promo Code name is the letters/numbers the user needs to type at field Promo Code at the Booking Engine search in order to get the discount.'''
(e.g. HAPPY DECEMBER)

[[File:ibe13.png|500px|]]

Booking Engine

2021-09-09T09:57:36Z

Vicky:

hoteliga has its own Booking Engine.

[[Payment Methods]]

== HOW TO's ==
* [[How to create offers for reservations made from your Booking Engine]]
* [[How to deactivate the Booking Engine]]
* [[How to stop sales for specific dates in the Booking Engine]]
* [[How to activate the Facebook App]]
* [[How to Use Google Analytics with the Booking Engine]]
* [[How to Use the Google Tag Manager with the Booking Engine]]
* [[How to Customize the Look and Feel of the Booking Engine]]
* [[How to Integrate the Search Widget in Your Website]]
* [[How to Integrate a Popup Window in Your Website With an Offer From Your hoteliga Account]]

== FAQs ==

* [[I received an email saying "YOU MAY BE LOSING SALES!"]]

How to create offers using promo codes

2021-09-09T09:56:09Z

Vicky:

hoteliga gives you the chance to create discounts for reservations made from your Booking Engine or create '''unique Promo Codes''' to give to specific guests the chance to get '''special offers'''.

To do the set up of the offer please follow the steps below.

'''Step 1: Create a Special Calendar'''

In this step, you will select the dates for the Special Price to be applied.

Go to ''''Settings'''' > ''''Pricing Policy'''' > ''''Special calendars'''' and click the ''''New special calendar'''' button.

[[File:ibest5.png|550px|]]

[[File:bestep1.jpg|20px|]] Title: Give a '''title''' to the calendar (e.g. December 20% off ).

[[File:bestep2.jpg|20px|]] Type: Choose '''Open/closed calendar'''.

[[File:bestep3.jpg|20px|]] '''Tick the box''' for the ''''Year based'''' setting if you have a year based price list or if you have a season-based price list with the 'year based' option activated.

[[File:bestep4.jpg|20px|]] '''Save'''

Then you can move to the 'Calendar' tab to '''set the dates of stay that you want the special rate to apply''' (customer's stay).

For the special rate to be valid, color a date with '''green''' ('''open''') while with '''red''' all the dates your special rate will not be valid ('''closed''').

[[File:ibe6.png|500px|]]

[[File:bestep1.jpg|20px|]] Select either ''''Open'''' or ''''Closed'''' to apply the rate accordingly.

[[File:bestep2.jpg|20px|]] Left click with your mouse (point with your finger if you are using a smartphone or a tablet) to color the dates accordingly.

[[File:bestep3.jpg|20px|]] Don't forget to press '''Save'''

'''To color a longer period''', left click and hold while moving over the dates or use the 'Tool 1' or 'Tool 2' buttons on the right up side.

[[File:ibe7.png|500px|]]

Click '''Save''' to complete this step.

'''Step 2: Special prices'''

Under the same menu (''''Settings' -> 'Pricing Policy'''') go to ''''Special prices'''' -> and click on the ''''New special price'''' button.

[[File:ibe17.png|500px|]]

[[File:bestep1.jpg|20px|]] Title: Give your 'Special Price' a '''title'''.

[[File:bestep2.jpg|20px|]] Type: Choose '''discount'''.

[[File:bestep3.jpg|20px|]] '''Save'''.

Then go to the ''''Accommodation'''' tab.

[[File:ibe8.png|500px|]]

[[File:ibe19.png|500px|]]

[[File:bestep1.jpg|20px|]] Set the ''''Discount'''' you want to apply either as an absolute value or as a percentage.

[[File:bestep2.jpg|20px|]] Select the ''''Room types'''' that this special price applies.

[[File:bestep3.jpg|20px|]] Choose if you want to apply a '''stay restriction''' (eg. minimum 2 nights).

[[File:bestep4.jpg|20px|]] '''Save'''

To apply the special price on ''''Board'''', click on the 'Board' tab and follow the same steps written above.

'''Step 3: Price list '''

Under the same menu (''''Settings'''' -> ''''Pricing Policy'''') go to ''''Price lists'''' -> and open the one you have in use.

Click on the tab 'Special prices'.

[[File:be10.png|500px|]]

[[File:be11.png|500px|]]

[[File:bestep1.jpg|20px|]] Click on the button ''''New special price''''.

[[File:bestep2.jpg|20px|]] Select the 'Special Price' you created in the previous step (e.g. December 20%off).

[[File:bestep3.jpg|20px|]] The starting date that someone can make a reservation so to get the offer.

[[File:bestep4.jpg|20px|]] The last date someone can make a reservation for the period that the special rate applies.

[[File:bestep52.jpg|20px|]] Choose the '''Open/closed 'Special Calendar'''' you created at the Step 1.

[[File:bestep6.jpg|20px|]] If you leave this empty the discount will be available to anyone wants to make a reservation in your Booking Engine. However if you want to give the discount to a specific group of people, then you need '''create''' a Promo Code and share it with them.

[[File:bestep7.jpg|20px|]] '''Save'''

'''The Promo Code name is the letters/numbers the user needs to type at field Promo Code at the Booking Engine search in order to get the discount.'''
(e.g. HAPPY DECEMBER)

[[File:ibe13.png|500px|]]

How to create offers using promo codes

2021-09-09T09:54:29Z

Vicky:

hoteliga gives you the chance to create '''unique Promo Codes''' and give your guests '''special offers'''.

To create a Promo Code and do the set up of the offer please follow the steps below.

'''Step 1: Create a Special Calendar'''

In this step, you will select the dates for the Special Price to be applied.

Go to ''''Settings'''' > ''''Pricing Policy'''' > ''''Special calendars'''' and click the ''''New special calendar'''' button.

[[File:ibest5.png|550px|]]

[[File:bestep1.jpg|20px|]] Title: Give a '''title''' to the calendar (e.g. December 20% off ).

[[File:bestep2.jpg|20px|]] Type: Choose '''Open/closed calendar'''.

[[File:bestep3.jpg|20px|]] '''Tick the box''' for the ''''Year based'''' setting if you have a year based price list or if you have a season-based price list with the 'year based' option activated.

[[File:bestep4.jpg|20px|]] '''Save'''

Then you can move to the 'Calendar' tab to '''set the dates of stay that you want the special rate to apply''' (customer's stay).

For the special rate to be valid, color a date with '''green''' ('''open''') while with '''red''' all the dates your special rate will not be valid ('''closed''').

[[File:ibe6.png|500px|]]

[[File:bestep1.jpg|20px|]] Select either ''''Open'''' or ''''Closed'''' to apply the rate accordingly.

[[File:bestep2.jpg|20px|]] Left click with your mouse (point with your finger if you are using a smartphone or a tablet) to color the dates accordingly.

[[File:bestep3.jpg|20px|]] Don't forget to press '''Save'''

'''To color a longer period''', left click and hold while moving over the dates or use the 'Tool 1' or 'Tool 2' buttons on the right up side.

[[File:ibe7.png|500px|]]

Click '''Save''' to complete this step.

'''Step 2: Special prices'''

Under the same menu (''''Settings' -> 'Pricing Policy'''') go to ''''Special prices'''' -> and click on the ''''New special price'''' button.

[[File:ibe17.png|500px|]]

[[File:bestep1.jpg|20px|]] Title: Give your 'Special Price' a '''title'''.

[[File:bestep2.jpg|20px|]] Type: Choose '''discount'''.

[[File:bestep3.jpg|20px|]] '''Save'''.

Then go to the ''''Accommodation'''' tab.

[[File:ibe8.png|500px|]]

[[File:ibe19.png|500px|]]

[[File:bestep1.jpg|20px|]] Set the ''''Discount'''' you want to apply either as an absolute value or as a percentage.

[[File:bestep2.jpg|20px|]] Select the ''''Room types'''' that this special price applies.

[[File:bestep3.jpg|20px|]] Choose if you want to apply a '''stay restriction''' (eg. minimum 2 nights).

[[File:bestep4.jpg|20px|]] '''Save'''

To apply the special price on ''''Board'''', click on the 'Board' tab and follow the same steps written above.

'''Step 3: Price list '''

Under the same menu (''''Settings'''' -> ''''Pricing Policy'''') go to ''''Price lists'''' -> and open the one you have in use.

Click on the tab 'Special prices'.

[[File:be10.png|500px|]]

[[File:be11.png|500px|]]

[[File:bestep1.jpg|20px|]] Click on the button ''''New special price''''.

[[File:bestep2.jpg|20px|]] Select the 'Special Price' you created in the previous step (e.g. December 20%off).

[[File:bestep3.jpg|20px|]] The starting date that someone can make a reservation so to get the offer.

[[File:bestep4.jpg|20px|]] The last date someone can make a reservation for the period that the special rate applies.

[[File:bestep52.jpg|20px|]] Choose the '''Open/closed 'Special Calendar'''' you created at the Step 1.

[[File:bestep6.jpg|20px|]] If you leave this empty the discount will be available to anyone wants to make a reservation in your Booking Engine. However if you want to give the discount to a specific group of people, then you need '''create''' a Promo Code and share it with them.

[[File:bestep7.jpg|20px|]] '''Save'''

'''The Promo Code name is the letters/numbers the user needs to type at field Promo Code at the Booking Engine search in order to get the discount.'''
(e.g. HAPPY DECEMBER)

[[File:ibe13.png|500px|]]

How to create offers using promo codes

2021-09-09T09:50:30Z

Vicky:

hoteliga gives you the chance to create '''unique Promo Codes''' and give your guests '''special offers'''.

To create a Promo Code and do the set up of the offer please follow the steps below.

'''Step 1: Create a Special Calendar'''

In this step, you will select the dates for the Special Price to be applied.

Go to ''''Settings'''' > ''''Pricing Policy'''' > ''''Special calendars'''' and click the ''''New special calendar'''' button.

[[File:ibest5.png|550px|]]

[[File:bestep1.jpg|20px|]] Title: Give a '''title''' to the calendar (e.g. December 20% off ).

[[File:bestep2.jpg|20px|]] Type: Choose '''Open/closed calendar'''.

[[File:bestep3.jpg|20px|]] '''Tick the box''' for the ''''Year based'''' setting if you have a year based price list or if you have a season-based price list with the 'year based' option activated.

[[File:bestep4.jpg|20px|]] '''Save'''

Then you can move to the 'Calendar' tab to '''set the dates of stay that you want the special rate to apply''' (customer's stay).

For the special rate to be valid, color a date with '''green''' ('''open''') while with '''red''' all the dates your special rate will not be valid ('''closed''').

[[File:ibe6.png|500px|]]

[[File:bestep1.jpg|20px|]] Select either ''''Open'''' or ''''Closed'''' to apply the rate accordingly.

[[File:bestep2.jpg|20px|]] Left click with your mouse (point with your finger if you are using a smartphone or a tablet) to color the dates accordingly.

[[File:bestep3.jpg|20px|]] Don't forget to press '''Save'''

'''To color a longer period''', left click and hold while moving over the dates or use the 'Tool 1' or 'Tool 2' buttons on the right up side.

[[File:ibe7.png|500px|]]

Click '''Save''' to complete this step.

'''Step 2: Special prices'''

Under the same menu (''''Settings' -> 'Pricing Policy'''') go to ''''Special prices'''' -> and click on the ''''New special price'''' button.

[[File:ibe17.png|500px|]]

[[File:bestep1.jpg|20px|]] Title: Give your 'Special Price' a '''title'''.

[[File:bestep2.jpg|20px|]] Type: Choose a type ('''discount or surcharge''').

[[File:bestep3.jpg|20px|]] '''Save'''.

Then go to the ''''Accommodation'''' tab.

[[File:ibe8.png|500px|]]

[[File:ibe19.png|500px|]]

[[File:bestep1.jpg|20px|]] Set the ''''Discount'''' you want to apply either as an absolute value or as a percentage.

[[File:bestep2.jpg|20px|]] Select the ''''Room types'''' that this special price applies.

[[File:bestep3.jpg|20px|]] Choose if you want to apply a '''stay restriction''' (eg. minimum 2 nights).

[[File:bestep4.jpg|20px|]] '''Save''''''Bold text'''

To apply the special price on ''''Board'''', click on the 'Board' tab and follow the same steps written above.

'''Step 3: Price list '''

Under the same menu (''''Settings'''' -> ''''Pricing Policy'''') go to ''''Price lists'''' -> and open the one you have in use.

Click on the tab 'Special prices'.

[[File:be10.png|500px|]]

[[File:be11.png|500px|]]

[[File:bestep1.jpg|20px|]] Click on the button ''''New special price''''.

[[File:bestep2.jpg|20px|]] Select the 'Special Price' you created in the previous step (e.g. December 20%off).

[[File:bestep3.jpg|20px|]] The starting date that someone can make a reservation so to get the offer.

[[File:bestep4.jpg|20px|]] The last date someone can make a reservation for the period that the special rate applies.

[[File:bestep52.jpg|20px|]] Choose the '''Open/closed 'Special Calendar'''' you created at the Step 1.

[[File:bestep6.jpg|20px|]] The last step is to '''name''' the Promo Code you created.

[[File:bestep7.jpg|20px|]] '''Save'''

'''The Promo Code name is the letters/numbers the user needs to type at field Promo Code at the Booking Engine search in order to get the discount.'''
(e.g. HAPPY DECEMBER)

[[File:ibe13.png|500px|]]

How to create offers using promo codes

2021-09-09T09:49:59Z

Vicky:

hoteliga gives you the chance to create '''unique Promo Codes''' and give your guests '''special offers'''.

To create a Promo Code and do the set up of the offer please follow the steps below.

'''Step 1: Create a Special Calendar'''

In this step, you will select the dates for the Special Price to be applied.

Go to ''''Settings'''' > ''''Pricing Policy'''' > ''''Special calendars'''' and click the ''''New special calendar'''' button.

[[File:ibest5.png|550px|]]

[[File:bestep1.jpg|20px|]] Title: Give a '''title''' to the calendar (e.g. December 20% off ).

[[File:bestep2.jpg|20px|]] Type: Choose '''Open/closed calendar'''.

[[File:bestep3.jpg|20px|]] '''Tick the box''' for the'Year based' setting if you have a year based price list or if you have a season-based price list with the 'year based' option activated.

[[File:bestep4.jpg|20px|]] '''Save'''

Then you can move to the 'Calendar' tab to '''set the dates of stay that you want the special rate to apply''' (customer's stay).

For the special rate to be valid, color a date with '''green''' ('''open''') while with '''red''' all the dates your special rate will not be valid ('''closed''').

[[File:ibe6.png|500px|]]

[[File:bestep1.jpg|20px|]] Select either ''''Open'''' or ''''Closed'''' to apply the rate accordingly.

[[File:bestep2.jpg|20px|]] Left click with your mouse (point with your finger if you are using a smartphone or a tablet) to color the dates accordingly.

[[File:bestep3.jpg|20px|]] Don't forget to press '''Save'''

'''To color a longer period''', left click and hold while moving over the dates or use the 'Tool 1' or 'Tool 2' buttons on the right up side.

[[File:ibe7.png|500px|]]

Click '''Save''' to complete this step.

'''Step 2: Special prices'''

Under the same menu (''''Settings' -> 'Pricing Policy'''') go to ''''Special prices'''' -> and click on the ''''New special price'''' button.

[[File:ibe17.png|500px|]]

[[File:bestep1.jpg|20px|]] Title: Give your 'Special Price' a '''title'''.

[[File:bestep2.jpg|20px|]] Type: Choose a type ('''discount or surcharge''').

[[File:bestep3.jpg|20px|]] '''Save'''.

Then go to the ''''Accommodation'''' tab.

[[File:ibe8.png|500px|]]

[[File:ibe19.png|500px|]]

[[File:bestep1.jpg|20px|]] Set the ''''Discount'''' you want to apply either as an absolute value or as a percentage.

[[File:bestep2.jpg|20px|]] Select the ''''Room types'''' that this special price applies.

[[File:bestep3.jpg|20px|]] Choose if you want to apply a '''stay restriction''' (eg. minimum 2 nights).

[[File:bestep4.jpg|20px|]] '''Save''''''Bold text'''

To apply the special price on ''''Board'''', click on the 'Board' tab and follow the same steps written above.

'''Step 3: Price list '''

Under the same menu (''''Settings'''' -> ''''Pricing Policy'''') go to ''''Price lists'''' -> and open the one you have in use.

Click on the tab 'Special prices'.

[[File:be10.png|500px|]]

[[File:be11.png|500px|]]

[[File:bestep1.jpg|20px|]] Click on the button ''''New special price''''.

[[File:bestep2.jpg|20px|]] Select the 'Special Price' you created in the previous step (e.g. December 20%off).

[[File:bestep3.jpg|20px|]] The starting date that someone can make a reservation so to get the offer.

[[File:bestep4.jpg|20px|]] The last date someone can make a reservation for the period that the special rate applies.

[[File:bestep52.jpg|20px|]] Choose the '''Open/closed 'Special Calendar'''' you created at the Step 1.

[[File:bestep6.jpg|20px|]] The last step is to '''name''' the Promo Code you created.

[[File:bestep7.jpg|20px|]] '''Save'''

'''The Promo Code name is the letters/numbers the user needs to type at field Promo Code at the Booking Engine search in order to get the discount.'''
(e.g. HAPPY DECEMBER)

[[File:ibe13.png|500px|]]

Credit Card Vault

2021-09-09T09:40:09Z

Vicky:

This payment option allows you to charge customer's credit card through the Vault service.

Once you activate it, there would be a '''button''' inside the 'Reservation Window' where you would be able to see the credit card details of the customer.

[[File:vaultservice.png|500px|]]

You can have access to the credit card '''up to 3 times''' and for the period of '''10 days''' after customer's check out.

It's important to mention that this service is available only for reservations coming from '''Expedia''' or the '''hoteliga Booking Engine'''.

B.com has its own policy regarding credit cards, so this payment method is not available for reservations made on b.com.

Please contact us for more information.

Credit Card Vault

2021-09-09T09:39:43Z

Vicky:

This payment option allows you to charge customer's credit card through the Vault service.

Once you activate it, there would be a '''button''' inside the 'Reservation Window' where you would be able to see the credit card details of the customer.

[[File:vaultservice.png|500px|]]

You can have access to the credit card '''up to 3 times''' and for the period of '''10 days''' after customer's check out.

It's important to mention that this service is available only for reservations coming from Expedia or the hoteliga Booking Engine.

B.com has its own policy regarding credit cards, so this payment method is not available for reservations made on b.com.

Please contact us for more information.

File:Vaultservice.png

2021-09-09T09:35:49Z

Vicky:

Credit Card Vault

2021-09-09T09:35:22Z

Vicky:

This payment option allows you to charge customer's credit card through the Vault service.

Once you activate it, there would be a button inside the 'Reservation Window' where you would be able to see the credit card details of the customer.

[[File:vaultservice.png|500px|]]

You can have access to the credit card up to 3 times and for the period of 10 days after customer's check out.
It's important to mention that this service is available only for reservations made in Expedia or in hoteliga Booking Engine.

B.com has its own policy regarding credit cards, so this payment method is not available for reservations made in b.com.

Please contact us for more information.

Credit Card Vault

2021-09-09T06:56:24Z

Vicky:

This payment option allows you to charge customer's credit card throught the Vault service.

Once you activate it, there would be a button inside the 'Reservation Window' where you would be able to see the credit card details of the customer.

You can have access to the credit card up to 3 times and for the period of 10 days after customer's check out.
It's important to mention that this service is available only for reservations made in Expedia or in hoteliga Booking Engine.

B.com has its own policy regarding credit cards, so this payment method is not available for reservations made in b.com.

Please contact us for more information.

Payment Methods

2021-09-09T06:27:07Z

Vicky:

hoteliga supports all the traditional payment methods but also through various online payment gateways.

In order to select which ones you would like to include in your Booking Engine,
go to '''Settings > Booking Engine > Payment Methods'''

To set up or make any changes to your payment methods, please make sure your Booking Engine is '''Inactive'''.

[[File:pm1ibe.png|500px|]]

You can have different payment methods for '''domestic''' reservations and for '''international''' ones by checking the boxes accordingly.

[[File:pm2ibe.png|500px|]]

'''Bank Transfer'''

[[File:pm3ibe.png|500px|]]

[[File:bestep1.jpg|20px|]] Add either as a number or as a percentage the '''deposit''' you wish to receive from the guest via bank transfer.

[[File:bestep2.jpg|20px|]] Insert your '''IBAN'''. You can be paid in different bank accounts for domestic and international reservations.

Once you complete the settings, you can '''Activate the Booking Engine'''.

Integration with multiple payment gateways:
* [[Braintree Payments]]
* [[PayPal]]
* [[Fidelity Payment Services]]
* [[2Checkout]]
* [[Veritrans]]
* [[Eurobank]]
* [[Alpha Bank]]
* [[Redsys]]

hoteliga also offers the option to use the [[Credit Card Vault]] service.

Payment Methods

2021-09-09T06:24:56Z

Vicky:

Payment Methods

2021-09-09T06:23:42Z

Vicky:

hoteliga supports all the traditional payment methods but also through various online payment gateways.

In order to select which ones you would like to include in your Booking Engine,
go to '''Settings > Booking Engine > Payment Methods'''

To set up or make any changes to your payment methods, please make sure your Booking Engine is '''Inactive'''.

[[File:pm1ibe.png|500px|]]

You can have different payment methods for '''domestic''' reservations and for '''international''' ones by checking the boxes accordingly.

[[File:pm2ibe.png|500px|]]

'''Bank Transfer'''

[[File:pm3ibe.png|500px|]]

[[File:bestep1.jpg|20px|]] Add either as a number or as a percentage the '''deposit''' you wish to receive from the guest via bank transfer.

[[File:bestep2.jpg|20px|]] Insert your '''IBAN'''. You can be paid in different bank accounts for domestic and international reservations.

Once you complete the settings, you can '''Activate the Booking Engine'''.

Integration with multiple payment gateways:
** [[Braintree Payments]]
** [[PayPal]]
** [[Fidelity Payment Services]]
** [[2Checkout]]
** [[Veritrans]]
** [[Eurobank]]
** [[Alpha Bank]]
** [[Redsys]]

Booking Engine

2021-09-09T06:23:37Z

Vicky:

hoteliga has its own Booking Engine.

[[Payment Methods]]

== HOW TO's ==
* [[How to create offers using promo codes]]
* [[How to deactivate the Booking Engine]]
* [[How to stop sales for specific dates in the booking engine]]
* [[How to activate the Facebook App]]
* [[How to Use Google Analytics with the Booking Engine]]
* [[How to Use the Google Tag Manager with the Booking Engine]]
* [[How to Customize the Look and Feel of the Booking Engine]]
* [[How to Integrate the Search Widget in Your Website]]
* [[How to Integrate a Popup Window in Your Website With an Offer From Your hoteliga Account]]

== FAQs ==

* [[I received an email saying "YOU MAY BE LOSING SALES!"]]

Payment Methods

2021-09-09T06:22:19Z

Vicky:

hoteliga supports all the traditional payment methods but also through various online payment gateways.

In order to select which ones you would like to include in your Booking Engine,
go to '''Settings > Booking Engine > Payment Methods'''

To set up or make any changes to your payment methods, please make sure your Booking Engine is '''Inactive'''.

[[File:pm1ibe.png|500px|]]

You can have different payment methods for '''domestic''' reservations and for '''international''' ones by checking the boxes accordingly.

[[File:pm2ibe.png|500px|]]

'''Bank Transfer'''

[[File:pm3ibe.png|500px|]]

[[File:bestep1.jpg|20px|]] Add either as a number or as a percentage the '''deposit''' you wish to receive from the guest via bank transfer.

[[File:bestep2.jpg|20px|]] Insert your '''IBAN'''. You can be paid in different bank accounts for domestic and international reservations.

Once you complete the settings, you can '''Activate the Booking Engine'''.

* Integration with multiple payment gateways:
** [[Braintree Payments]]
** [[PayPal]]
** [[Fidelity Payment Services]]
** [[2Checkout]]
** [[Veritrans]]
** [[Eurobank]]
** [[Alpha Bank]]
** [[Redsys]]

Customer reservation history

2021-09-09T05:50:05Z

Vicky:

hoteliga gives you access to all reservations made from a specific customer.

You can go to '''Options''' > '''Customers''' and by clicking ''''Show Filter'''' you can search for a specific customer as shown below.

Use the filters to search for a customer by last name, first name, phone, mobile and country of origin. Click the ''''Filter'''' button to start the search or click ''''Reset'''' to reset the searching criteria.

[[File:crh.png|800px|]]

Once you click on the customer in the results, the ''''customer window'''' will open for you.

In the reservations tab, you can see all the reservations this customer made.
If you wish to see the details or more information about a specific reservation, you can simply press the ''''reservation'''' button,and you will be redirected to the relevant ''''reservation window''''.

[[File:crh1.png|800px|]]

Customer reservation history

2021-09-09T05:49:38Z

Vicky:

hoteliga gives you access to all reservations made from a specific customer.

You can go to '''Options''' > '''Customers''' and by clicking ''''Show Filter'''' you can search for a specific customer as shown below.

Use the filters to search for a customer by last name, first name, phone, mobile and country of origin. Click the ''''Filter'''' button to start the search or click ''''Reset'''' to reset the searching criteria.

[[File:crh.png|600px|]]

Once you click on the customer in the results, the ''''customer window'''' will open for you.

In the reservations tab, you can see all the reservations this customer made.
If you wish to see the details or more information about a specific reservation, you can simply press the ''''reservation'''' button,and you will be redirected to the relevant ''''reservation window''''.

[[File:crh1.png|600px|]]

Payment Methods

2021-09-09T05:35:25Z

Vicky: