hoteliga - User contributions [en]

How to stop sales for specific dates in the booking engine

2017-07-03T15:34:56Z

Tania:

For the booking engine you cannot stop sales like you do for the '''[[channel manager]]''' through the tools.

You can only reduce target sales or put 0 at contract-target sales for a specific season (you can add more seasons at your special calendar).

Or if it is easier, you can just enter reservations in your calendar with status confirmed. This will reduce the availability to all channels connected and the booking engine. Then you can delete these reservations, or enter the correct details once confirmed.

Keep in mind:

Reservations from your website(booking engine) are direct and without commission, so you want to give all available rooms, don't stop sales on your booking engine.
The booking engine looks if there is a room available for the whole stay, so you won t have to spit a reservation (move customer to different rooms for his stay) instead of just looking for free nights as the channels do.

When you reduce the target sales from 17 to 10 double rooms, it means that instead of 17 reservations, the booking engine can send you 10 reservations only as long as you have 10 available rooms in your calendar.

The availability of the hotel always wins. For example you set target sales 10 rooms but if you have less rooms available, for example only 4 available, then only 4 reservations can be done through the booking engine even thought you applied 10 rooms at target sales. So what you set at target sales, the system will calculate and send your availability as follows: '''target sales - confirmed reservations = available rooms'''

Reservation Statuses

2017-07-03T15:34:05Z

Tania:

The possible reservation statuses are defined below:

{|class="wikitable"
! style="text-align:left;"| Status
! Meaning
! Other Available Statuses
|-
|Tentative
|Reservation is not confirmed, customer has not made deposit or is not sure. This is usually used for direct reservations. IMPORTANT: A reservation in this status is not taken into account when updating the '''[[OTA]]'''s for availability.
|Confirmed, Canceled Tentative
|-
|Confimed
|Reservation is confirmed, it's a reservation from an '''[[OTA]]''' or customer has provided deposit or credit card number.
|Tentative, Checked-in, Canceled confirmed, No show
|-
|Checked In
|Customer has arrived at the property and has been registered at the front desk/reception.
|Confirmed, Checked Out, Early Departure, Late Checkout
|-
|Checked Out
|Customer has left the property after having paid any outstanding amounts.
|Checked In
|-
|Early Departure
|Customer has left the property earlier than defined in the checkin/checkout policy.
|Checked In
|-
|Canceled confirmed
|Customer has canceled his confirmed reservation. May have to pay cancelation fees, depending on the property's cancelation policy.
|Confirmed
|-
|Canceled tentative
|Customer has canceled his tentative reservation. This is usually used for direct reservations.
|Tentative
|-
|No Show
|Customer was expected to arrive at the property but did not. May have to pay cancelation fees, depending on the property's cancelation policy.
|Confirmed
|-
|Late Checkout
|Customer checked out later than defined in the checkin/checkout policy. May have to pay additional fees.
|Checked In
|-
|New From Channel
|A new reservation arrived from an '''[[OTA]]''' or the hoteliga booking engine. It must be reviewed and a (temporary) room/apartment/bed must be assigned.
|Confirmed
|-
|Modified From Channel
|An '''[[OTA]]''' reservation was modified. It must be reviewed and confirmed.
|Confirmed
|-
|Canceled From Channel
|An '''[[OTA]]''' reservation was canceled. It must be reviewed and set to 'Canceled Confirmed'. Customer may have to pay additional fees.
|Canceled Confirmed
|}

Booking.com

2017-07-03T15:32:45Z

Tania:

Booking.com is a world-known '''[[OTA]]'''.

The connection and certification with hoteliga was completed in December 2014.

Booking.com supports one-way and two-way connections.

There is also the concept of "Open extranet".

Channel Manager

2017-07-03T15:32:15Z

Tania:

A Channel Manager is a software that allows the hospitality service provider to partner with a diverse range of '''[[OTA]]'''s. With this type of software the hospitality service provider may rapidly update content such as rates, calendar, special prices, and other type of important content. It will also work as an inventory model, in the way that it will help to avoid the risk of overbooking. Thus, a channel manager may potentiate the management of your service in a way that it will allow you to benefit from a revenues’ increase over time.

hoteliga uses its own channel manager.

hoteliga is directly certified with the following '''[[OTA]]''':
* [[Connection with Booking.com|Booking.com]]
* [[Connection with Expedia|Expedia]]

if the hotelier/property owner is not covered by the capabilities of the own channel manager, then he/she can use the
* [[Integration with Parity Rate]]
* [[Integration with SiteMinder]]

{{warning|Here is a long warning, which is sufficiently wordy to run onto a second line (unless you have a really large screen!), which would normally cause it to wrap round the icon, but because we passed it as a parameter it keeps its left alignment straight.}}

Channel Manager

2017-07-03T15:31:48Z

Tania:

A Channel Manager is a software that allows the hospitality service provider to partner with a diverse range of '''[[OTA]]'''s. With this type of software the hospitality service provider may rapidly update content such as rates, calendar, special prices, and other type of important content. It will also work as an inventory model, in the way that it will help to avoid the risk of overbooking. Thus, a channel manager may potentiate the management of your service in a way that it will allow you to benefit from a revenues’ increase over time.

hoteliga uses its own channel manager.

hoteliga is directly certified with the following [['''OTA''']]:
* [[Connection with Booking.com|Booking.com]]
* [[Connection with Expedia|Expedia]]

if the hotelier/property owner is not covered by the capabilities of the own channel manager, then he/she can use the
* [[Integration with Parity Rate]]
* [[Integration with SiteMinder]]

{{warning|Here is a long warning, which is sufficiently wordy to run onto a second line (unless you have a really large screen!), which would normally cause it to wrap round the icon, but because we passed it as a parameter it keeps its left alignment straight.}}

Channel Manager

2017-07-03T15:31:17Z

Tania:

A Channel Manager is a software that allows the hospitality service provider to partner with a diverse range of [['''OTA''']]s. With this type of software the hospitality service provider may rapidly update content such as rates, calendar, special prices, and other type of important content. It will also work as an inventory model, in the way that it will help to avoid the risk of overbooking. Thus, a channel manager may potentiate the management of your service in a way that it will allow you to benefit from a revenues’ increase over time.

hoteliga uses its own channel manager.

hoteliga is directly certified with the following [['''OTA''']]:
* [[Connection with Booking.com|Booking.com]]
* [[Connection with Expedia|Expedia]]

if the hotelier/property owner is not covered by the capabilities of the own channel manager, then he/she can use the
* [[Integration with Parity Rate]]
* [[Integration with SiteMinder]]

{{warning|Here is a long warning, which is sufficiently wordy to run onto a second line (unless you have a really large screen!), which would normally cause it to wrap round the icon, but because we passed it as a parameter it keeps its left alignment straight.}}

How to stop sales for specific dates in the booking engine

2017-07-03T15:25:20Z

Tania:

For the booking engine you cannot stop sales like you do for the [[channel manager]] through the tools.

You can only reduce target sales or put 0 at contract-target sales for a specific season (you can add more seasons at your special calendar).

Or if it is easier, you can just enter reservations in your calendar with status confirmed. This will reduce the availability to all channels connected and the booking engine. Then you can delete these reservations, or enter the correct details once confirmed.

Keep in mind:

Reservations from your website(booking engine) are direct and without commission, so you want to give all available rooms, don't stop sales on your booking engine.
The booking engine looks if there is a room available for the whole stay, so you won t have to spit a reservation (move customer to different rooms for his stay) instead of just looking for free nights as the channels do.

When you reduce the target sales from 17 to 10 double rooms, it means that instead of 17 reservations, the booking engine can send you 10 reservations only as long as you have 10 available rooms in your calendar.

The availability of the hotel always wins. For example you set target sales 10 rooms but if you have less rooms available, for example only 4 available, then only 4 reservations can be done through the booking engine even thought you applied 10 rooms at target sales. So what you set at target sales, the system will calculate and send your availability as follows: '''target sales - confirmed reservations = available rooms'''

Reservation Statuses

2017-07-03T15:24:15Z

Tania:

The possible reservation statuses are defined below:

{|class="wikitable"
! style="text-align:left;"| Status
! Meaning
! Other Available Statuses
|-
|Tentative
|Reservation is not confirmed, customer has not made deposit or is not sure. This is usually used for direct reservations. IMPORTANT: A reservation in this status is not taken into account when updating the [[OTA]]s for availability.
|Confirmed, Canceled Tentative
|-
|Confimed
|Reservation is confirmed, it's a reservation from an [[OTA]] or customer has provided deposit or credit card number.
|Tentative, Checked-in, Canceled confirmed, No show
|-
|Checked In
|Customer has arrived at the property and has been registered at the front desk/reception.
|Confirmed, Checked Out, Early Departure, Late Checkout
|-
|Checked Out
|Customer has left the property after having paid any outstanding amounts.
|Checked In
|-
|Early Departure
|Customer has left the property earlier than defined in the checkin/checkout policy.
|Checked In
|-
|Canceled confirmed
|Customer has canceled his confirmed reservation. May have to pay cancelation fees, depending on the property's cancelation policy.
|Confirmed
|-
|Canceled tentative
|Customer has canceled his tentative reservation. This is usually used for direct reservations.
|Tentative
|-
|No Show
|Customer was expected to arrive at the property but did not. May have to pay cancelation fees, depending on the property's cancelation policy.
|Confirmed
|-
|Late Checkout
|Customer checked out later than defined in the checkin/checkout policy. May have to pay additional fees.
|Checked In
|-
|New From Channel
|A new reservation arrived from an [[OTA]] or the hoteliga booking engine. It must be reviewed and a (temporary) room/apartment/bed must be assigned.
|Confirmed
|-
|Modified From Channel
|An [[OTA]] reservation was modified. It must be reviewed and confirmed.
|Confirmed
|-
|Canceled From Channel
|An [[OTA]] reservation was canceled. It must be reviewed and set to 'Canceled Confirmed'. Customer may have to pay additional fees.
|Canceled Confirmed
|}

Booking.com

2017-07-03T15:23:22Z

Tania:

Booking.com is a world-known [[OTA]].

The connection and certification with hoteliga was completed in December 2014.

Booking.com supports one-way and two-way connections.

There is also the concept of "Open extranet".

Channel Manager

2017-07-03T15:17:50Z

Tania:

A Channel Manager is a software that allows the hospitality service provider to partner with a diverse range of [[OTA]]s. With this type of software the hospitality service provider may rapidly update content such as rates, calendar, special prices, and other type of important content. It will also work as an inventory model, in the way that it will help to avoid the risk of overbooking. Thus, a channel manager may potentiate the management of your service in a way that it will allow you to benefit from a revenues’ increase over time.

hoteliga uses its own channel manager.

hoteliga is directly certified with the following [[OTA]]:
* [[Connection with Booking.com|Booking.com]]
* [[Connection with Expedia|Expedia]]

if the hotelier/property owner is not covered by the capabilities of the own channel manager, then he/she can use the
* [[Integration with Parity Rate]]
* [[Integration with SiteMinder]]

{{warning|Here is a long warning, which is sufficiently wordy to run onto a second line (unless you have a really large screen!), which would normally cause it to wrap round the icon, but because we passed it as a parameter it keeps its left alignment straight.}}

Channel Manager

2017-07-03T15:17:22Z

Tania:

A Channel Manager is a software that allows the hospitality service provider to partner with a diverse range of [[OTA]]s. With this type of software the hospitality service provider may rapidly update content such as rates, calendar, special prices, and other type of important content. It will also work as an inventory model, in the way that it will help to avoid the risk of overbooking. Thus, a channel manager may potentiate the management of your service in a way that it will allow you to benefit from a revenues’ increase over time.

hoteliga uses its own channel manager.

hoteliga is directly certified with the following OTA:
* [[Connection with Booking.com|Booking.com]]
* [[Connection with Expedia|Expedia]]

if the hotelier/property owner is not covered by the capabilities of the own channel manager, then he/she can use the
* [[Integration with Parity Rate]]
* [[Integration with SiteMinder]]

{{warning|Here is a long warning, which is sufficiently wordy to run onto a second line (unless you have a really large screen!), which would normally cause it to wrap round the icon, but because we passed it as a parameter it keeps its left alignment straight.}}

Channel Manager

2017-07-03T15:15:16Z

Tania:

A Channel Manager is a software that allows the hospitality service provider to partner with a diverse range of OTA’s. With this type of software the hospitality service provider may rapidly update content such as rates, calendar, special prices, and other type of important content. It will also work as an inventory model, in the way that it will help to avoid the risk of overbooking. Thus, a channel manager may potentiate the management of your service in a way that it will allow you to benefit from a revenues’ increase over time.

hoteliga uses its own channel manager.

hoteliga is directly certified with the following OTA:
* [[Connection with Booking.com|Booking.com]]
* [[Connection with Expedia|Expedia]]

if the hotelier/property owner is not covered by the capabilities of the own channel manager, then he/she can use the
* [[Integration with Parity Rate]]
* [[Integration with SiteMinder]]

{{warning|Here is a long warning, which is sufficiently wordy to run onto a second line (unless you have a really large screen!), which would normally cause it to wrap round the icon, but because we passed it as a parameter it keeps its left alignment straight.}}

Channel Manager

2017-07-03T15:11:50Z

Tania:

'''Channel Manager
'''
A Channel Manager is a software that allows the hospitality service provider to partner with a diverse range of OTA’s. With this type of software the hospitality service provider may rapidly update content such as rates, calendar, special prices, and other type of important content. It will also work as an inventory model, in the way that it will help to avoid the risk of overbooking. Thus, a channel manager may potentiate the management of your service in a way that it will allow you to benefit from a revenues’ increase over time.

hoteliga uses its own channel manager.

hoteliga is directly certified with the following OTA:
* [[Connection with Booking.com|Booking.com]]
* [[Connection with Expedia|Expedia]]

if the hotelier/property owner is not covered by the capabilities of the own channel manager, then he/she can use the
* [[Integration with Parity Rate]]
* [[Integration with SiteMinder]]

{{warning|Here is a long warning, which is sufficiently wordy to run onto a second line (unless you have a really large screen!), which would normally cause it to wrap round the icon, but because we passed it as a parameter it keeps its left alignment straight.}}