hoteliga - User contributions [en]

Booking Engine

2021-01-20T08:12:09Z

Dimitris: /* HOW TO's */

hoteliga has its own Booking Engine.

the Booking Engine has the following features:

* Integration with multiple payment gateways:
** [[Braintree Payments]]
** [[PayPal]]
** [[Fidelity Payment Services]]
** [[2Checkout]]
** [[Veritrans]]
** [[Eurobank]]
** [[Alpha Bank]]
** [[Redsys]]

== HOW TO's ==
* [[How to create offers using promo codes]]
* [[How to deactivate the Booking Engine]]
* [[How to stop sales for specific dates in the booking engine]]
* [[How to activate the Facebook App]]
* [[How to Use Google Analytics with the Booking Engine]]
* [[How to Use the Google Tag Manager with the Booking Engine]]
* [[How to Customize the Look and Feel of the Booking Engine]]
* [[How to Integrate the Search Widget in Your Website]]
* [[How to Integrate a Popup Window in Your Website With an Offer From Your hoteliga Account]]

== FAQs ==

* [[I received an email saying "YOU MAY BE LOSING SALES!"]]

Tracking Users in the hoteliga Booking Engine

2021-01-20T08:10:21Z

Dimitris:

You can track the activity of the booking engine visitors with two popular and free tools:
# [http://help.hoteliga.com/en/index.php/How_to_Use_Google_Analytics_with_the_Booking_Engine The Google Analytics]
# [http://help.hoteliga.com/en/index.php/How_to_Use_the_Google_Tag_Manager_with_the_Booking_Engine The Google Tag Manager]

Tracking Users in the hoteliga Booking Engine

2021-01-20T08:07:12Z

Dimitris: Created page with "You can track the activity of the booking engine visitors with two popular and free tools: # The Google Analytics # The Google Tag Manager"

You can track the activity of the booking engine visitors with two popular and free tools:
# The Google Analytics
# The Google Tag Manager

How to Use the Google Tag Manager with the Booking Engine

2021-01-20T08:04:45Z

Dimitris: Created page with "TODO"

TODO

How to Ensure Delivery of E-mails Sent Through the PMS

2020-09-01T11:01:09Z

Dimitris:

=Introduction=
The hoteliga PMS has a template system where the user can prepare and send from inside a reservation various preset and personalized e-mails.

Those e-mails are sent with the sender being the e-mail that is defined in the basic settings of the property (Settings⇒Basic data) and are sent through hoteliga's mail server which is specially setup for this purpose.

If you have also the hoteliga booking engine, the reservation confirmation e-mails are also sent through the same server.

This e-mail server is monitored 24x7 and is setup to be whitelisted from anti-spam systems, as one can see [https://mxtoolbox.com/SuperTool.aspx?action=blacklist%3aadmin2.hoteliga.com&run=toolpage here].

However, as hoteliga's mail server is sending e-mails on your behalf, it has to be stated somewhere that hoteliga's server is accepted to do so, and that it's not some kind of [https://en.wikipedia.org/wiki/Phishing phising] operation.

This can be done by adjusting your domain's DNS settings. For example, if your internet domain is hotel.com, then you or your technical contact need to access the control panel of your hosting provider and go to the DNS section of hotel.com and do some adjustments.

'''Note:''' If your sender e-mail is not based on your own domain (e.g. info@hotel.com) but is a Gmail, Yahoo!, Hotmail or similar account, then you won't be able to do these adjustments and most probably e-mails sent through hoteliga won't be delivered at all or will enter the spam folder of the recipient.

The technical term for allowing hoteliga's e-mail server to send emails on your behalf is called '''Sender Policy Framework (SPF)'''.

=Adding SPF Records to Your Internet Domain=
Log in to the control panel of your hosting provider. '''Note:''' The hoteliga support team is not authorized to assist you with logging in to your internet domain control panel. If you are not sure how to do this, please contact your technical IT contact.

After successful log in, go to the DNS settings of your internet domain (e.g. hotel.com).
==If You Don't Have SPF Records At All==
In that case, all you need to do is to add a new record of type TXT after all the other records you already have (e.g. of type A, CNAME etc.). That TXT record is actually a specially formatted line that actually says "allow this IP address to be the sender of e-mails on behalf of me". The content of the TXT record should be as follows:
<pre>v=spf1 ip4:40.113.112.27 ~all</pre>
This command consists of the following parts:
* '''v=spf1''' Sets the SPF version that is used.
* '''ip4:40.113.112.27''' Allow the IP address (of protocol version 4) 40.113.112.27 (hoteliga's e-mail server) to send e-mails on your behalf.
* '''~all''' Indicates that servers that are not listed previously are not authorized to send e-mails.
==If You Already Have SPF Records==
If you have already some SPF settings, there must be already some TXT records with something like this:
<pre>v=spf1 a mx ip4:136.243.149.225 include:mailgun.org include:zoho.com -all</pre>
or this:
<pre>v=spf1 ip4:188.164.201.250 ip4:188.164.201.231 +a +mx ~all</pre>
or any TXT record starting with '''v=spf1''' and after that one or more '''ip4:''' prefixes followed by IP addresses or multiple '''include:''' prefixes with domains (e.g. mailgun.org for transactional e-mails).

What you need to do in this case is to edit this configuration and just add the following in between:
<pre>ip4:40.113.112.27</pre>
By adding this, you 're essentially approving the IP address 40.113.112.27 (hoteliga's e-mail server) to send e-mails on your behalf.
After doing that, save the changes in your DNS setup.

You should be able to send e-mails from within the hoteliga PMS and the hoteliga booking engine (if activated) without any problems.

How to Ensure Delivery of E-mails Sent Through the PMS

2020-09-01T11:00:37Z

Dimitris:

=Introduction=
The hoteliga PMS has a template system where the user can prepare and send from inside a reservation various preset and personalized e-mails.

Those e-mails are sent with the sender being the e-mail that is defined in the basic settings of the property (Settings⇒Basic data) and are sent through hoteliga's mail server which is specially setup for this purpose.

If you have also the hoteliga booking engine, the reservation confirmation e-mails are also sent through the same server.

This e-mail server is monitored 24x7 and is setup to be whitelisted from anti-spam systems, as one can see [https://mxtoolbox.com/SuperTool.aspx?action=blacklist%3aadmin2.hoteliga.com&run=toolpage here].

However, as hoteliga's mail server is sending e-mails on your behalf, it has to be stated somewhere that hoteliga's server is accepted to do so, and that it's not some kind of [https://en.wikipedia.org/wiki/Phishing phising] operation.

This can be done by adjusting your domain's DNS settings. For example, if your internet domain is hotel.com, then you or your technical contact need to access the control panel of your hosting provider and go to the DNS section of hotel.com and do some adjustments.

'''Note:''' If your sender e-mail is not based on your own domain (e.g. info@hotel.com) but is a Gmail, Yahoo!, Hotmail or similar account, then you won't be able to do these adjustments and most probably e-mails sent through hoteliga won't be delivered at all or will enter the spam folder of the recipient.

The technical term for allowing hoteliga's e-mail server to send emails on your behalf is called '''Sender Policy Framework (SPF)'''.

=Adding SPF Records to Your Internet Domain=
Log in to the control panel of your hosting provider. '''Note:''' The hoteliga support team is not authorized to assist you with logging in to your internet domain control panel. If you are not sure how to do this, please contact your technical IT contact.

After successful log in, go to the DNS settings of your internet domain (e.g. hotel.com).
==If You Don't Have SPF Records At All==
In that case, all you need to do is to add a new record of type TXT after all the other records you already have (e.g. of type A, CNAME etc.). That TXT record is actually a specially formatted line that actually says "allow this IP address to be the sender of e-mails on behalf of me". The content of the TXT record should be as follows:
<pre>v=spf1 ip4:40.113.112.27 ~all</pre>
This command consists of the following parts:
* '''v=spf1''' Sets the SPF version that is used.
* '''ip4:40.113.112.27''' Allow the IP address (of protocol version 4) 40.113.112.27 (hoteliga's e-mail server) to send e-mails on your behalf.
* '''~all''' Indicates that servers that are not listed previously are not authorized to send e-mails.
==If You Already Have SPF Records==
If you have already some SPF settings, there must be already some TXT records with something like this:
<pre>v=spf1 a mx ip4:136.243.149.225 include:mailgun.org include:zoho.com -all</pre>
or this:
<pre>v=spf1 ip4:188.164.201.250 ip4:188.164.201.231 +a +mx ~all</pre>
or any TXT record starting with '''v=spf1''' and after that one or more '''ip4:''' prefixes followed by IP addresses or multiple '''include:''' prefixes with domains (e.g. mailgun.org for transactional e-mails).

What you need to do in this case is to edit this configuration and just add the following in between:
<pre>ip4:40.113.112.27</pre>
By adding this, you 're essentially approving the IP address 40.113.112.27 (hoteliga's e-mail server) to send e-mails on your behalf.
After doing that save the changes in your DNS setup.

You should be able to send e-mails from within hoteliga PMS and the hoteliga booking engine (if activated) without problems.

How to Ensure Delivery of E-mails Sent Through the PMS

2020-09-01T10:59:40Z

Dimitris: /* If You Already Have SPF Records */

=Introduction=
The hoteliga PMS has a template system where the user can prepare and send from inside a reservation various preset and personalized e-mails.

Those e-mails are sent with the sender being the e-mail that is defined in the basic settings of the property (Settings⇒Basic data) and are sent through hoteliga's mail server which is specially setup for this purpose.

If you have also the hoteliga booking engine, the reservation confirmation e-mails are also sent through the same server.

This e-mail server is monitored 24x7 and is setup to be whitelisted from anti-spam systems, as one can see [https://mxtoolbox.com/SuperTool.aspx?action=blacklist%3aadmin2.hoteliga.com&run=toolpage here].

However, as hoteliga's mail server is sending e-mails on your behalf, it has to be stated somewhere that hoteliga's server is accepted to do so, and that it's not some kind of [https://en.wikipedia.org/wiki/Phishing phising] operation.

This can be done by adjusting your domain's DNS settings. For example, if your internet domain is hotel.com, then you or your technical contact need to access the control panel of your hosting provider and go to the DNS section of hotel.com and do some adjustments.

'''Note:''' If your sender e-mail is not based on your own domain (e.g. info@hotel.com) but is a Gmail, Yahoo!, Hotmail or similar account, then you won't be able to do these adjustments and most probably e-mails sent through hoteliga won't be delivered at all or will enter the spam folder of the recipient.

The technical term for allowing hoteliga's e-mail server to send emails on your behalf is called '''Sender Policy Framework (SPF)'''.

=Adding SPF Records to Your Internet Domain=
Log in to the control panel of your hosting provider. '''Note:''' The hoteliga support team is not authorized to assist you with logging in to your internet domain control panel. If you are not sure how to do this, please contact your technical IT contact.

After successful log in, go to the DNS settings of your internet domain (e.g. hotel.com).
==If You Don't Have SPF Records At All==
In that case, all you need to do is to add a new record of type TXT after all the other records you already have (e.g. of type A, CNAME etc.). That TXT record is actually a specially formatted line that actually says "allow this IP address to be the sender of e-mails on behalf of me". The content of the TXT record should be as follows:
<pre>v=spf1 ip4:40.113.112.27 ~all</pre>
This command consists of the following parts:
* '''v=spf1''' Sets the SPF version that is used.
* '''ip4:40.113.112.27''' Allow the IP address (of protocol version 4) 40.113.112.27 (hoteliga's e-mail server) to send e-mails on your behalf.
* '''~all''' Indicates that servers that are not listed previously are not authorized to send e-mails.
==If You Already Have SPF Records==
If you have already some SPF settings, there must be already some TXT records with something like this:
<pre>v=spf1 a mx ip4:136.243.149.225 include:mailgun.org include:zoho.com -all</pre>
or this:
<pre>v=spf1 ip4:188.164.201.250 ip4:188.164.201.231 +a +mx ~all</pre>
or any TXT record starting with '''v=spf1''' and after that one or more '''ip4:''' prefixes followed by IP addresses or multiple '''include:''' prefixes with domains (e.g. mailgun.org for transactional e-mails).

What you need to do in this case is to edit this configuration and just add the following in between:
<pre>ip4:40.113.112.27</pre>
After doing that save the changes in your DNS setup.

You should be able to send e-mails from within hoteliga PMS and the hoteliga booking engine (if activated) without problems.

How to Ensure Delivery of E-mails Sent Through the PMS

2020-09-01T10:57:20Z

Dimitris: /* If You Already Have SPF Records */

=Introduction=
The hoteliga PMS has a template system where the user can prepare and send from inside a reservation various preset and personalized e-mails.

Those e-mails are sent with the sender being the e-mail that is defined in the basic settings of the property (Settings⇒Basic data) and are sent through hoteliga's mail server which is specially setup for this purpose.

If you have also the hoteliga booking engine, the reservation confirmation e-mails are also sent through the same server.

This e-mail server is monitored 24x7 and is setup to be whitelisted from anti-spam systems, as one can see [https://mxtoolbox.com/SuperTool.aspx?action=blacklist%3aadmin2.hoteliga.com&run=toolpage here].

However, as hoteliga's mail server is sending e-mails on your behalf, it has to be stated somewhere that hoteliga's server is accepted to do so, and that it's not some kind of [https://en.wikipedia.org/wiki/Phishing phising] operation.

This can be done by adjusting your domain's DNS settings. For example, if your internet domain is hotel.com, then you or your technical contact need to access the control panel of your hosting provider and go to the DNS section of hotel.com and do some adjustments.

'''Note:''' If your sender e-mail is not based on your own domain (e.g. info@hotel.com) but is a Gmail, Yahoo!, Hotmail or similar account, then you won't be able to do these adjustments and most probably e-mails sent through hoteliga won't be delivered at all or will enter the spam folder of the recipient.

The technical term for allowing hoteliga's e-mail server to send emails on your behalf is called '''Sender Policy Framework (SPF)'''.

=Adding SPF Records to Your Internet Domain=
Log in to the control panel of your hosting provider. '''Note:''' The hoteliga support team is not authorized to assist you with logging in to your internet domain control panel. If you are not sure how to do this, please contact your technical IT contact.

After successful log in, go to the DNS settings of your internet domain (e.g. hotel.com).
==If You Don't Have SPF Records At All==
In that case, all you need to do is to add a new record of type TXT after all the other records you already have (e.g. of type A, CNAME etc.). That TXT record is actually a specially formatted line that actually says "allow this IP address to be the sender of e-mails on behalf of me". The content of the TXT record should be as follows:
<pre>v=spf1 ip4:40.113.112.27 ~all</pre>
This command consists of the following parts:
* '''v=spf1''' Sets the SPF version that is used.
* '''ip4:40.113.112.27''' Allow the IP address (of protocol version 4) 40.113.112.27 (hoteliga's e-mail server) to send e-mails on your behalf.
* '''~all''' Indicates that servers that are not listed previously are not authorized to send e-mails.
==If You Already Have SPF Records==
If you have already some SPF settings, there must be already some TXT records with something like this:
<pre>v=spf1 a mx ip4:136.243.149.225 include:mailgun.org include:zoho.com -all</pre>
or this:
<pre>v=spf1 ip4:188.164.201.250 ip4:188.164.201.231 +a +mx ~all</pre>
or any TXT record starting with '''v=spf1''' and after that one or more '''ip4:''' prefixes followed by IP addresses or multiple '''include:''' prefixes with domains (e.g. mailgun.org for transactional e-mails)
What you need to do in this case is to edit this configuration and just add the following in between:
<pre>ip4:40.113.112.27</pre>
After doing that save the changes in your DNS setup.

You should be able to send e-mails from within hoteliga PMS and the hoteliga booking engine (if activated) without problems.

How to Ensure Delivery of E-mails Sent Through the PMS

2020-09-01T10:54:36Z

Dimitris:

=Introduction=
The hoteliga PMS has a template system where the user can prepare and send from inside a reservation various preset and personalized e-mails.

Those e-mails are sent with the sender being the e-mail that is defined in the basic settings of the property (Settings⇒Basic data) and are sent through hoteliga's mail server which is specially setup for this purpose.

If you have also the hoteliga booking engine, the reservation confirmation e-mails are also sent through the same server.

This e-mail server is monitored 24x7 and is setup to be whitelisted from anti-spam systems, as one can see [https://mxtoolbox.com/SuperTool.aspx?action=blacklist%3aadmin2.hoteliga.com&run=toolpage here].

However, as hoteliga's mail server is sending e-mails on your behalf, it has to be stated somewhere that hoteliga's server is accepted to do so, and that it's not some kind of [https://en.wikipedia.org/wiki/Phishing phising] operation.

This can be done by adjusting your domain's DNS settings. For example, if your internet domain is hotel.com, then you or your technical contact need to access the control panel of your hosting provider and go to the DNS section of hotel.com and do some adjustments.

'''Note:''' If your sender e-mail is not based on your own domain (e.g. info@hotel.com) but is a Gmail, Yahoo!, Hotmail or similar account, then you won't be able to do these adjustments and most probably e-mails sent through hoteliga won't be delivered at all or will enter the spam folder of the recipient.

The technical term for allowing hoteliga's e-mail server to send emails on your behalf is called '''Sender Policy Framework (SPF)'''.

=Adding SPF Records to Your Internet Domain=
Log in to the control panel of your hosting provider. '''Note:''' The hoteliga support team is not authorized to assist you with logging in to your internet domain control panel. If you are not sure how to do this, please contact your technical IT contact.

After successful log in, go to the DNS settings of your internet domain (e.g. hotel.com).
==If You Don't Have SPF Records At All==
In that case, all you need to do is to add a new record of type TXT after all the other records you already have (e.g. of type A, CNAME etc.). That TXT record is actually a specially formatted line that actually says "allow this IP address to be the sender of e-mails on behalf of me". The content of the TXT record should be as follows:
<pre>v=spf1 ip4:40.113.112.27 ~all</pre>
This command consists of the following parts:
* '''v=spf1''' Sets the SPF version that is used.
* '''ip4:40.113.112.27''' Allow the IP address (of protocol version 4) 40.113.112.27 (hoteliga's e-mail server) to send e-mails on your behalf.
* '''~all''' Indicates that servers that are not listed previously are not authorized to send e-mails.
==If You Already Have SPF Records==
If you have already some SPF settings, there must be already some TXT records with something like this:
<pre>v=spf1 a mx ip4:136.243.149.225 include:mailgun.org include:zoho.com -all</pre>
or this:
<pre>v=spf1 ip4:188.164.201.250 ip4:188.164.201.231 +a +mx ~all</pre>
or any other combination of an '''ip4:''' prefix followed by IP addresses or an '''include:''' prefix with domains (e.g. mailgun.org for transactional e-mails)
What you need to do in this case is to edit this configuration and just add the following in between:
<pre>ip4:40.113.112.27</pre>
After doing that save the changes in your DNS setup.

How to Ensure Delivery of E-mails Sent Through the PMS

2020-09-01T10:53:35Z

Dimitris: /* If You Already Have SPF Records */

=Introduction=
The hoteliga PMS has a template system where the user can prepare and send from inside a reservation various preset and personalized e-mails.

Those e-mails are sent with the sender being the e-mail that is defined in the basic settings of the property (Settings⇒Basic data) and are sent through hoteliga's mail server which is specially setup for this purpose.

If you have also the hoteliga booking engine, the reservation confirmation e-mails are also sent through the same server.

This e-mail server is monitored 24x7 and is setup to be whitelisted from anti-spam systems, as one can see [https://mxtoolbox.com/SuperTool.aspx?action=blacklist%3aadmin2.hoteliga.com&run=toolpage here].

However, as hoteliga's mail server is sending e-mails on your behalf, it has to be stated somewhere that hoteliga's server is accepted to do so, and that it's not some kind of [https://en.wikipedia.org/wiki/Phishing phising] operation.

This can be done by adjusting your domain's DNS settings. For example, if your internet domain is hotel.com, then you or your technical contact need to access the control panel of your hosting provider and go to the DNS section of hotel.com and do some adjustments.

'''Note:''' If your sender e-mail is not based on your own domain (e.g. info@hotel.com) but is a Gmail, Yahoo!, Hotmail or similar account, then you won't be able to do these adjustments and most probably e-mails sent through hoteliga won't be delivered at all or will enter the spam folder of the recipient.

The technical term for allowing hoteliga's e-mail server to send emails on your behalf is called '''Sender Policy Framework (SPF)'''.

=Adding SPF Records to Your Internet Domain=
Log in to the control panel of your hosting provider. '''Note:''' The hoteliga support team is not authorized to assist you with logging in to your internet domain control panel. If you are not sure how to do this, please contact your technical IT contact.

After successful log in, go to the DNS settings of your internet domain (e.g. hotel.com).
==If You Don't Have SPF Records At All==
In that case, all you need to do is to add a new record of type TXT after all the other records you already have (e.g. of type A, CNAME etc.). That TXT record is actually a specially formatted line that actually says "allow this IP address to be the sender of e-mails on behalf of me". The content of the TXT record should be as follows:
<pre>v=spf1 ip4:40.113.112.27 ~all</pre>
This command consists of the following parts:
* '''v=spf1''' Sets the SPF version that is used.
* '''ip4:40.113.112.27''' Allow the IP address (of protocol version 4) 40.113.112.27 (hoteliga's e-mail server) to send e-mails on your behalf.
* '''~all''' Indicates that servers that are not listed previously are not authorized to send e-mails.
==If You Already Have SPF Records==
If you have already some SPF settings, there must be already some TXT records with something like this:
<pre>v=spf1 a mx ip4:136.243.149.225 include:mailgun.org include:zoho.com -all</pre>
or this:
<pre>v=spf1 ip4:188.164.201.250 ip4:188.164.201.231 +a +mx ~all</pre>
or any other combination of an '''ip4:''' prefix followed by IP addresses or an '''include:''' prefix with domains (e.g. mailgun.org for transactional e-mails)
What you need to do in this case is to just add in between the following:

How to Ensure Delivery of E-mails Sent Through the PMS

2020-09-01T10:52:02Z

Dimitris: /* Adding SPF Records to Your Internet Domain */

=Introduction=
The hoteliga PMS has a template system where the user can prepare and send from inside a reservation various preset and personalized e-mails.

Those e-mails are sent with the sender being the e-mail that is defined in the basic settings of the property (Settings⇒Basic data) and are sent through hoteliga's mail server which is specially setup for this purpose.

If you have also the hoteliga booking engine, the reservation confirmation e-mails are also sent through the same server.

This e-mail server is monitored 24x7 and is setup to be whitelisted from anti-spam systems, as one can see [https://mxtoolbox.com/SuperTool.aspx?action=blacklist%3aadmin2.hoteliga.com&run=toolpage here].

However, as hoteliga's mail server is sending e-mails on your behalf, it has to be stated somewhere that hoteliga's server is accepted to do so, and that it's not some kind of [https://en.wikipedia.org/wiki/Phishing phising] operation.

This can be done by adjusting your domain's DNS settings. For example, if your internet domain is hotel.com, then you or your technical contact need to access the control panel of your hosting provider and go to the DNS section of hotel.com and do some adjustments.

'''Note:''' If your sender e-mail is not based on your own domain (e.g. info@hotel.com) but is a Gmail, Yahoo!, Hotmail or similar account, then you won't be able to do these adjustments and most probably e-mails sent through hoteliga won't be delivered at all or will enter the spam folder of the recipient.

The technical term for allowing hoteliga's e-mail server to send emails on your behalf is called '''Sender Policy Framework (SPF)'''.

=Adding SPF Records to Your Internet Domain=
Log in to the control panel of your hosting provider. '''Note:''' The hoteliga support team is not authorized to assist you with logging in to your internet domain control panel. If you are not sure how to do this, please contact your technical IT contact.

After successful log in, go to the DNS settings of your internet domain (e.g. hotel.com).
==If You Don't Have SPF Records At All==
In that case, all you need to do is to add a new record of type TXT after all the other records you already have (e.g. of type A, CNAME etc.). That TXT record is actually a specially formatted line that actually says "allow this IP address to be the sender of e-mails on behalf of me". The content of the TXT record should be as follows:
<pre>v=spf1 ip4:40.113.112.27 ~all</pre>
This command consists of the following parts:
* '''v=spf1''' Sets the SPF version that is used.
* '''ip4:40.113.112.27''' Allow the IP address (of protocol version 4) 40.113.112.27 (hoteliga's e-mail server) to send e-mails on your behalf.
* '''~all''' Indicates that servers that are not listed previously are not authorized to send e-mails.
==If You Already Have SPF Records==
If you have already some SPF settings, there must be already some TXT records with something like this:
<pre>v=spf1 a mx ip4:136.243.149.225 include:mailgun.org include:zoho.com -all</pre>
or this:
<pre>v=spf1 ip4:188.164.201.250 ip4:188.164.201.231 +a +mx ~all</pre>
or any other combination of an '''ip4:''' prefix followed by IP addresses or an '''include:''' prefix with domains (e.g. mailgun.org for newsletter sending)

How to Ensure Delivery of E-mails Sent Through the PMS

2020-09-01T10:31:49Z

Dimitris: /* Introduction */

How to Ensure Delivery of E-mails Sent Through the PMS

2020-09-01T10:31:20Z

Dimitris: /* Introduction */

How to Ensure Delivery of E-mails Sent Through the PMS

2020-09-01T10:31:03Z

Dimitris: /* Introduction */

How to Ensure Delivery of E-mails Sent Through the PMS

2020-09-01T10:30:31Z

Dimitris:

How to Ensure Delivery of E-mails Sent Through the PMS

2020-09-01T10:30:00Z

Dimitris:

How to Ensure Delivery of E-mails Sent Through the PMS

2020-09-01T10:29:32Z

Dimitris:

How to Ensure Delivery of E-mails Sent Through the PMS

2020-09-01T10:29:16Z

Dimitris: /* Introduction */

How to Ensure Delivery of E-mails Sent Through the PMS

2020-09-01T10:09:06Z

Dimitris: /* Introduction */

How to Ensure Delivery of E-mails Sent Through the PMS

2020-09-01T10:08:51Z

Dimitris: /* Introduction */

How to Ensure Delivery of E-mails Sent Through the PMS

2020-09-01T10:08:28Z

Dimitris:

How to Ensure Delivery of E-mails Sent Through the PMS

2020-09-01T10:07:44Z

Dimitris: /* Introduction */

How to Ensure Delivery of E-mails Sent Through the PMS

2020-09-01T10:00:19Z

Dimitris: /* Introduction */

How to Ensure Delivery of E-mails Sent Through the PMS

2020-09-01T09:54:33Z

Dimitris:

=Introduction=
The hoteliga PMS has a template system where the user can prepare and send from inside a reservation various preset and personalized e-mails.

Those e-mails are sent through hoteliga's mail server which is specially setup for sending emails only from hoteliga users.

This e-mail server is monitored and setup to be whitelisted from anti-spam systems.

As one can also see from [https://mxtoolbox.com/SuperTool.aspx?action=blacklist%3aadmin2.hoteliga.com&run=toolpage this tool], hoteliga's mail server is not listed in any black list.

However, as hoteliga's mail server is sending e-mails on your behalf, it has to be stated somewhere that hoteliga's server is accepted to do so, and that it's not some kind of [https://en.wikipedia.org/wiki/Phishing phising] operation.

PMS

2020-09-01T09:48:35Z

Dimitris: /* HOW-TO's */

PMS stands for Property Management System

== Main Functionality ==
hoteliga PMS has the following features:
* '''Reservations Management''' ([[The Dashboard (Home Page)|dashboard]], [[The Reservations Calendar|reservations calendar]], [[The Reservations Table|reservations table]], [[The Room Layout|room layout]])
* '''[[Customer Management]]''' (customer reservation history, transactions, customer categorization)
* '''Guest Management''' (guest details, guest reports)
* '''Agencies Management''' ([[Contracts|contracts]], transactions, balances)
* '''[[Housekeeping]]''' (plans, tasks, mobile app)
* '''[[Invoicing]]''' (taxes, counters, [[templates]], [[reports]])
* '''Room Maintenance''' (out of service and out of order)
* '''Export Data for the Authorities''' (police and statistics authorities)
* '''[[Automation]]''' (automated emails)

== Key Characteristics ==
* Highly localizable (languages, currencies, taxation)
* Multiple [[Contracts|contracts]]
* [[Price Lists|Price lists]] season-based or day-by-day
* [[Users|User management]]
* Dynamic [[Templates|templates]]
* Many general and detailed [[Reports|reports]]
* Optional integrated direct connections with OTAs ([[Channel Manager|hoteliga channel manager]]) or third-party channel managers
* Optional integration with [[Booking Engine|hoteliga booking engine]]
* [[API]] available for custom applications

== The User Interface ==
* [[The Dashboard (Home Page)]]
* [[The Reservations Calendar]]
* [[The Reservation Window]]
* [[The Room Layout]]
* [[Other Settings]]

== Key Concepts ==
* Simplified Look, Easy to Understand
* [[The Normal and the Agreed Price|Normal price and agreed price]]
* Overbooking allowed (and highlighted)
* Room capacity on room level, not on room-type level
* No night audits
* Similar user experience in desktop and mobile

== HOW-TO's ==
* How to [[Property Setup|setup your property]]
* How to [[Room Setup|set room types, room groups and rooms]]
* How to [[Special prices Setup|set special prices]]
* How to [[Booking agency Setup|create a booking agency]]
* How to [[Housekeeping Setup|set rules for housekeeping]]
* How to [[Extra charges|add extra charges]]
* How to [[Change Board name|change board name]]
* How to [[Create New Users|create new users]]
* How to [[Create Vouchers|create new vouchers]]
* How to [[How to Ensure Delivery of E-mails Sent Through the PMS|ensure delivery of e-mails sent through the PMS]]

How to Ensure Delivery of E-mails Sent Through the PMS

2020-09-01T09:47:29Z

Dimitris: Created page with "TODO"

TODO

Booking Engine

2020-09-01T03:10:36Z

Dimitris: /* HOW TO's */

hoteliga has its own Booking Engine.

the Booking Engine has the following features:

* Integration with multiple payment gateways:
** [[Braintree Payments]]
** [[PayPal]]
** [[Fidelity Payment Services]]
** [[2Checkout]]
** [[Veritrans]]
** [[Eurobank]]
** [[Alpha Bank]]
** [[Redsys]]

== HOW TO's ==
* [[How to create offers using promo codes]]
* [[How to deactivate the Booking Engine]]
* [[How to stop sales for specific dates in the booking engine]]
* [[How to activate the Facebook App]]
* [[How to Use Google Analytics with the Booking Engine]]
* [[How to Customize the Look and Feel of the Booking Engine]]
* [[How to Integrate the Search Widget in Your Website]]
* [[How to Integrate a Popup Window in Your Website With an Offer From Your hoteliga Account]]

== FAQs ==

* [[I received an email saying "YOU MAY BE LOSING SALES!"]]

How to Integrate a Popup Window in Your Website With an Offer From Your hoteliga Account

2020-09-01T03:09:46Z

Dimitris: Created page with "TODO"

TODO

Channel Manager

2019-11-25T10:00:06Z

Dimitris: /* FAQs */

== Introduction ==
A channel manager is software that allows your property to directly connect with various [[Glossary#O|OTA]]s. With this tool, you can easily update rates, allotment, availability and restrictions.

== Why it is Necessary to Have a Channel Manager ==
If your property is contracted with many OTAs, you have to login frequently to each and every one of the OTA extranets and update mostly prices and allotment (i.e. rooms to sell). This process is very time-consuming and can also lead to mistakes, as it is done manually.
But the greatest risk is to get overbookings for not being able to update in time. For example: Let's say that your hotel has contracted with booking.com and Expedia. Now suppose that the hotel has one double room left for a given night, let's say the 15th of August. At 3.00 am local time, a reservation is made in booking.com for a double room for the 15th of August. The allotment (rooms to sell) in booking.com is now automatically set to zero for this date. But the rooms to sell in Expedia for a double room in the 15th of August is still one.

If no one sets the allotment for this room type and this date in Expedia to zero (after 3.00 am in the night), it could happen that at 3.30 am, another reservation arrives, this time from Expedia, for a double room for the 15th of August. But there is no free double room any more, as it was booked 30 minutes ago in booking.com. That is an overbooking, and it is the hotel responsibility to find another accommodation for the hotel guest.

As it is practically impossible for someone to manually update all extranets all day and night (what if the contracted OTAs where 5, or 10?), a channel manager takes care the automatic update of room allotment (rooms to sell), among others.

== Channel Manager Options ==
With hoteliga you can choose among three channel managers:
* the [[hoteliga Channel Manager]], the most integrated solution with direct certified connections
* [[Parity Rate]], an affordable channel manager
* [[SiteMinder]], a very popular channel manager

{| style="width:60%;text-align:center" class="wikitable"
|-
! style="width: 40%;" |
! style="width: 20%;" | hoteliga channel manager
! style="width: 20%;" | Parity Rate
! style="width: 20%;" | SiteMinder
|-
| style="text-align:left" | Available channels
| booking.com, Expedia (Hotels.com, Expedia Affiliante Network, Travelocity), Hotelbeds, Agoda, TripAdvisor*
| [https://www.parityrate.com/en/integrations/ click here]
| [https://www.siteminder.com/integrations/online-travel-agencies/ click here]
|-
| style="text-align:left"|Support for multiple IDs
| YES
| NO
| NO
|-
| style="text-align:left"|Download frequency for reservations
| Instant download for booking.com every 10 min. for the rest
| every 10 min.
| every 5 min.
|-
| style="text-align:left"|Synchronization of available rooms (allotment)
| Real time
| Real time
| Real time
|-
| style="text-align:left"|Upload of rates, restrictions, stop sales
| YES
| YES
| YES
|-
| style="text-align:left"|Integration with hoteliga PMS
| Direct
| Indirect
| Indirect
|-
| style="text-align:left"|Billing cycle
| Monthly/Annually
| Annually Only
| Monthly
|-
| style="text-align:left"|Pay per channel
| YES
| YES
| NO
|-
| style="text-align:left"|Synchronization with vacation portals (availability only)
| Free
| Pay
| Pay
|-
|}
<nowiki>*</nowiki> requires hoteliga booking engine

After choosing the right channel manager for you, you need to decide the way that data will be synchronized between hoteliga PMS and the [[Glossary#O|OTA]]s. The following options exist:
* '''One-way connection'''. The [[Glossary#O|OTA]] only sends reservations to the hoteliga PMS, nothing else. Choose this option if you are used to manage prices/rates from the [[Glossary#O|OTA]]'s extranet.
* '''Two-way connection'''. The [[Glossary#O|OTA]] sends reservations to the hoteliga PMS, and at the same time the hoteliga PMS sends room allotment, room rate/type availability, prices and restrictions to the [[Glossary#O|OTA]]. This is the full and most complete connection one can get.

Every channel manager has different costs, please consult the [http://www.hoteliga.com hoteliga website] for more information.

== Setting Up the Channel Manager in hoteliga PMS ==
In order to start using the channel manager in hoteliga PMS, the following requirements exist:
* You need to have signed a contract and activated the connection with at least an OTA. If you don't have any contracts, see also "[[How Do I Connect With a New OTA?]]".
* You need to have selected and purchased the channel manager connection that is best for you.

The next thing to do is to contact hoteliga support in order to arrange the setup of the channels. This setup is included in the cost of channel manager connection and '''it is very important that it is done together with hoteliga staff to avoid mistakes.'''

The setup process includes the following steps:
* Ensure with hoteliga staff that access to the OTA extranet is available (or access to Parity Rate/SiteMinder extranet is available).
* Ensure with hoteliga staff that the OTA has issued credentials (username & password) for the channel manager (these credentials may be different for human and system access).
* Ensure with hoteliga staff that the property, rates and room type setup on the OTA is reasonable and compatible with hoteliga concepts.
* Activate the channel connection from inside the extranet (if applicable) with the assistance of hoteliga staff.
* Do the correct room type and rate mapping inside hoteliga channel manager configuration with the assistance of hoteliga staff.
* Upload room allotment and prices from inside the hoteliga PMS for the first time with the assistance of hoteliga staff.
* Do visual checks for random dates and room types and compare the prices and values in the OTA extranet and hoteliga PMS.

== FAQs ==
* [[How Do I Connect With a New OTA?]]
* [[How to Connect_an Airbnb Account and its Listings]]
* [[How Do I Get the Credit Card Information From a Reservation?]]
* [[What Information hoteliga exchanges with Channels?]]
* [[What Kind of Restrictions are in Booking.com?]]
* [[How can the Hotel add a Room/Rate?]]
* [[How can I add or set Special Prices to each Channel?]]
* [[What happens when I get a reservation with a Special Price that is not set in hoteliga?]]
* [[How can I change the Cancelation Policy in a Channel?]]
* [[Derived / Linked Prices]]

How to Connect an Airbnb Account and its Listings

2019-11-25T09:47:24Z

Dimitris: Created page with "TODO"

TODO

How to Add the Booking Engine Search Widget in Your Website

2019-09-05T09:00:03Z

Dimitris: Created page with "== Introduction == TODO: Say that we have a widget. What is a widget. What does it do. What is the advantage. == Basic Setup == do this: <pre>here goes code</pre> == Advanced..."

== Introduction ==
TODO: Say that we have a widget. What is a widget. What does it do. What is the advantage.

== Basic Setup ==
do this:
<pre>here goes code</pre>
== Advanced Setup ==

How to Customize the Look and Feel of the Booking Engine

2019-08-19T12:35:50Z

Dimitris: /* Details Page */

== Introduction ==
The changes of the look and feel of the booking engine can be done via the [https://developer.mozilla.org/en-US/docs/Web/CSS CSS] language. A person with basic web development skills can easily follow these instructions.

The final CSS layout can be set in the Booking Engine => Appearance area where the CSS field is located.

== General Elements ==

== Search Page ==

== Results Page ==

== Options Page ==

== Details Page ==

{| class="wikitable" style="text-align: left; width: 800px"
|style="font-weight:bold" |Area / Elements
|style="font-weight:bold" |Instructions
|style="font-weight:bold" |Example
|-
|Hide specific credit card icons
|Use the respective credit card icon name to hide an icon as shown in the example. visa-card-icon master-card-icon amex-card-icon diners-card-icon discover-card-icon masterpass-card-icon paypal-card-icon
|<pre>.visa-card-icon {
display: none;
}</pre>

|-
|Butter
|Ice cream
|1.00
|}

== Manage My Reservation Page ==

== About the Property page ==

== Credit Card Page ==

How to Customize the Look and Feel of the Booking Engine

2019-08-19T12:31:56Z

Dimitris:

== Introduction ==
The changes of the look and feel of the booking engine can be done via the [https://developer.mozilla.org/en-US/docs/Web/CSS CSS] language. A person with basic web development skills can easily follow these instructions.

The final CSS layout can be set in the Booking Engine => Appearance area where the CSS field is located.

== General Elements ==

== Search Page ==

== Results Page ==

== Options Page ==

== Details Page ==

{| class="wikitable" style="text-align: left; width: 600px"
|style="font-weight:bold" |Area / Elements
|style="font-weight:bold" |Class Name
|style="font-weight:bold" |Example
|-
|Bread
|Pie
|500.00
|-
|Butter
|Ice cream
|1.00
|}

== Manage My Reservation Page ==

== About the Property page ==

== Credit Card Page ==

How to Customize the Look and Feel of the Booking Engine

2019-08-19T12:29:18Z

Dimitris: /* Details Page */

How to Customize the Look and Feel of the Booking Engine

2019-08-19T12:25:13Z

Dimitris: /* Introduction */

How to Customize the Look and Feel of the Booking Engine

2019-08-19T12:24:41Z

Dimitris:

How to Customize the Look and Feel of the Booking Engine

2019-08-19T12:24:25Z

Dimitris:

== Introduction ==
The changes of the look and feel of the booking engine can be done via the [[https://developer.mozilla.org/en-US/docs/Web/CSS CSS]] language. A person with basic web development skills can easily follow these instructions.
The final CSS layout can be set in the Booking Engine => Appearance area where the CSS field is located.

== General Elements ==

== Search Page ==

== Results Page ==

== Options Page ==

== Details Page ==

== Manage My Reservation Page ==

== About the Property page ==

== Credit Card Page ==

Booking Engine

2019-08-19T12:18:06Z

Dimitris:

hoteliga has its own Booking Engine.

the Booking Engine has the following features:

* Integration with multiple payment gateways:
** [[Braintree Payments]]
** [[PayPal]]
** [[Fidelity Payment Services]]
** [[2Checkout]]
** [[Veritrans]]
** [[Eurobank]]
** [[Alpha Bank]]
** [[Redsys]]

== HOW TO's ==
* [[How to create offers using promo codes]]
* [[How to deactivate the Booking Engine]]
* [[How to stop sales for specific dates in the booking engine]]
* [[How to activate the Facebook App]]
* [[How to Use Google Analytics with the Booking Engine]]
* [[How to Customize the Look and Feel of the Booking Engine]]
* [[How to Integrate the Search Widget in Your Website]]

== FAQs ==

* [[I received an email saying "YOU MAY BE LOSING SALES!"]]

How to Customize the Look and Feel of the Booking Engine

2019-08-19T12:17:33Z

Dimitris: Dimitris moved page How to Customize the Layout of the Booking Engine to How to Customize the Look and Feel of the Booking Engine

TODO

How to Customize the Layout of the Booking Engine

2019-08-19T12:17:33Z

Dimitris: Dimitris moved page How to Customize the Layout of the Booking Engine to How to Customize the Look and Feel of the Booking Engine

#REDIRECT [[How to Customize the Look and Feel of the Booking Engine]]

Booking Engine

2019-08-19T12:16:22Z

Dimitris:

hoteliga has its own Booking Engine.

the Booking Engine has the following features:

* Integration with multiple payment gateways:
** [[Braintree Payments]]
** [[PayPal]]
** [[Fidelity Payment Services]]
** [[2Checkout]]
** [[Veritrans]]
** [[Eurobank]]
** [[Alpha Bank]]
** [[Redsys]]

== HOW TO's ==
* [[How to create offers using promo codes]]
* [[How to deactivate the Booking Engine]]
* [[How to stop sales for specific dates in the booking engine]]
* [[How to activate the Facebook App]]
* [[How to Use Google Analytics with the Booking Engine]]
* [[How to Customize the Layout of the Booking Engine]]
* [[How to Integrate the Search Widget in Your Website]]

== FAQs ==

* [[I received an email saying "YOU MAY BE LOSING SALES!"]]

How to Customize the Look and Feel of the Booking Engine

2019-08-19T12:15:16Z

Dimitris: Created page with "TODO"

TODO

Automation

2019-08-11T08:16:01Z

Dimitris:

==Introduction==
TODO:What is automation? Why it's useful...
==Settings==

==Automation Plans==
TODO: What is it, what is its purpose, how does it run?
===Examples===
==Automation Tasks==
===Actions===
====TemplateEmail====
===Troubleshooting===

Automation

2019-08-11T08:14:08Z

Dimitris:

Automation

2019-08-11T08:07:41Z

Dimitris: Created page with "TODO"

TODO

How to Integrate the Search Widget in Your Website

2019-07-05T10:52:11Z

Dimitris:

==Introduction==
Having the hoteliga booking engine is an important step ahead in order to receive direct reservations to your property.

However, without letting your website users know of the existence of it, won't help them check availability and proceed with bookings.

== Redirecting to the general search form ==
== Redirecting to the general search form with priority display of room type ==
== Adding a search form ==
== Adding a search form with priority display of room type ==
== Showing only available properties ==

How to Integrate the Search Widget in Your Website

2019-07-02T05:55:36Z

Dimitris: Dimitris moved page How to Integrate the Search Widget In Your Website to How to Integrate the Search Widget in Your Website

How to Integrate the Search Widget In Your Website

2019-07-02T05:55:36Z

Dimitris: Dimitris moved page How to Integrate the Search Widget In Your Website to How to Integrate the Search Widget in Your Website

#REDIRECT [[How to Integrate the Search Widget in Your Website]]

Booking Engine

2019-07-02T05:55:15Z

Dimitris: /* HOW TO's */

hoteliga has its own Booking Engine.

the Booking Engine has the following features:

* Integration with multiple payment gateways:
** [[Braintree Payments]]
** [[PayPal]]
** [[Fidelity Payment Services]]
** [[2Checkout]]
** [[Veritrans]]
** [[Eurobank]]
** [[Alpha Bank]]
** [[Redsys]]

== HOW TO's ==
* [[How to create offers using promo codes]]
* [[How to deactivate the Booking Engine]]
* [[How to stop sales for specific dates in the booking engine]]
* [[How to activate the Facebook App]]
* [[How to Use Google Analytics with the Booking Engine]]
* [[How to Integrate the Search Widget in Your Website]]

== FAQs ==

* [[I received an email saying "YOU MAY BE LOSING SALES!"]]

How to Integrate the Search Widget in Your Website

2019-07-02T05:44:55Z

Dimitris: Created page with "==Introduction== Having the hoteliga booking engine is an important step ahead in order to receive direct reservations to your property. However, without letting your website..."